Who we are

our team

Sarah Drummond is the co-founder of Snook

Sarah focuses on making social change happen by re-thinking public services from a human perspective. During 2010, Sarah was sponsored by Skills Development Scotland to work alongside their Service Design and Innovation Directorate to implement the design process in their organisation.

She thrives leading processes of change, putting design thinking at the heart of organisations. Her work challenges the role of design within the public sector, as the winner of the first Scottish Social Innovation Camp Sarah is ambitiously challenging the way governments operate and make policies through initiatives such as MyPolice.

Prior to being the Director of Snook, Sarah won £20,000 for a deprived community in Glasgow. ‘Get Go’ used techniques and skills adopted from the service design process to create a co-produced social enterprise that tackled crime. The project relied on prototyping, visualisation skills and co-design. These are topics Sarah teaches at Universities all over Europe, recently teaching a group of design students from Auburn University, U.S how to rapidly and efficiently prototype public services for young people.

Lauren Currie is the co-founder of Snook

With an enthusiasm for service design, public services and working for people, Lauren is focused on changing the lives of Scottish people through design and practical action. People know Lauren as Redjotter: a trailblazing, inspiring innovator and a very vocal advocate for giving the service design sector meaning, evidence and impact.

Prior to being Director of Snook, Lauren worked as a freelance Service Designers for Designthinkers in Holland, Deutsche Telekom Laboratories ( T-Labs ) in Berlin and London-based Future Gov. She regularly talks to design students and graduates nationwide; inspiring and guiding them in using their talents in a worn-out system that doesn’t help them thrive.

As the Director of MyPolice, Lauren is working closely with the Police and the public to ensure the service is the very best it can be. Lauren is currently leading the MyPolice pilot in a prototyping phase with Tayside Police.

Andy is a Designer at Snook

With a degree in Product Design from Glasgow School of Art, Andy’s expertise extends across the full spectrum of service design. He is committed to helping improve the lives of others, by engaging those who are open to sharing their knowledge & expertise and willing to learn.

Andy’s skills lie with his ability to listen to people and help them understand & articulate the various challenges they face.

Joanna Hill is a Designer at Snook

Originally from a Fine Art background (University of NSW, Australia) majoring in Short Film Joanna was swept up early in the excitement of the web bubble during 2001. She swapped her 16mm camera for the world of digital and began working as a Web Designer at studios in Sydney and later Melbourne. She was instilled with an unflappable new mission – to bring good graphic design to the world of the interweb.

In an age before job’s titles like ‘Information Architect’ and ‘Experience Designer’ Joanna developed a keen sense of empathy and expertise around designing for the ‘User’, committed deeply to the idea that every interaction was a chance to understand and enrich a User’s experience. Over the next decade she helped design and develop a variety of web based projects including e-commerce, intranet’s, training and education sites, and social networking platforms for a diverse range of commercial clients ranging from major telcoms to local government.

In 2008 Joanna moved to Paris to take her Web Design knowledge to the world of Advertising and over the next 3 years she applied digital know-how to produce projects for global brands and campaigns including Louis Vuitton, Nestlé and Mattel.

Following a year honing her entrepreneurial, creative and management skills at Hyper Island, Stockholm, Joanna now works as a Service Designer for Snook in Glasgow where she brings her digital background to the world of service design thinking and public services

Michael Pierre Johnson is a Designer at Snook

Graduate of BDes Product Design at the Glasgow School of Art in 2008, Michael specialises in social innovation, service design and human-centred research.

He is currently a partner with design consultancy, Buro Design Thinking, while also doing part-time tutoring for the Product Design course at GSA and volunteers on local community projects to develop the role design can have in empowering communities.

Michael believes that a human-centred design process has an inherent value in engaging the deepest issues of society for it respects the user – the person/people who will use a service, product or system – as informant on their own experiences. It demands conscientious and collaborative research establishing informed project directions relevant to needs followed by a skilfull deciphering and building of relevant solutions alongside the user.

Once upon a Snook…

It’s sad when people leave Snook, but we know that they are embarking on exciting adventures, having got a lot out of their experiences here. And they’ve usually got a rubber chicken in their bag so look out for them…

Kirsty Joan Sinclair was a Service Designer at Snook

Kirsty is a trained designer, storyteller and illustrator. She has consulted and taught Service Design to public sector bodies such as Skills Development Scotland and the Long Terms Conditions Alliance Scotland. She was a full time designer at Snook where she focused on user centered innovation and design research across their public, third and social sector client base. In addition to this, Kirsty is inspired by craftsmanship, specialising in creating beautiful, hand made touchpoints that bring services to life.

Kirsty is now embarking up on a new adventure in the world of design.