Making Service Sense
Making Service Sense is a new initiative promoting accessible Service Design for everyone. We communicate what people think, talk and do when it comes to Service Design.
What is ‘Service Design’ ? A service is an intangible product we experience over time in different ways. Service Design is designing and arranging the interaction between the service provider and the end user. Make Sense? Didn’t think so…
We are all about making sense of this stuff that isn’t really that complicated at all – that simple feeling of suddenly understanding. Right now, between blogs, websites and networks the time we can devote to navigating our way around the hectic Service Design landscape has dwindled.
But what’s the idea ? This was the outcome of Lauren’s Masters studies. We are delighted that people want to buy our book, invite us to speak at events and we are lucky to get emails everyday from people all over the world asking us to help them make sense of Service Design…
With this ever expanding interest in using a Service Design approach we are committed to making it as easy as possible for people to access and understand without losing the quality and ethics of it’s practice or undermining the academic aspects of it’s evidence base.
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Service Design at the University of Bolton
Snook are part of an exciting new project at the University of Bolton. Since connecting with @myderbi and @dwrgi we have been hoping an opportunity...Read more -
matchable: students and service design for health and well being
matchable is a new service that connects design students with the health and well-being sector. There is an exciting opportunity for Scotland’s...Read more -
pre:design
Collaborations between Service Design and businesses require introduction and understanding of Service Design for projects to flow effectively....Read more -
Making Service Sense in Berlin
The design challenge encouraged participants to reflect on their own Service Design journey. We transformed our logo into one hundred and forty...Read more -
Making Service Sense Exhibition
Last Friday, 11th September I had a remarkable day! Firstly, I discovered I had been awarded a distinction for my MDes degree! …and secondly...Read more -
Making Service Sense goes live!
At the moment, Making Service Sense is made up of people, conversations, a website and the book ‘Making Service Sense’. It feels a little...Read more
What people say about us
"One of the privileges of starting Social Innovation Camp has been the talented and energetic folk who have responded to the call. And Lauren and Sarah are among the sparkiest. Their agile application of people-centred design to the thorny terrain of police-public interaction has the potential to make serious changes. What's just as striking is their open-minded dynamism as a team and their focused determination to do more, do it better and do it creatively. I take my hat off to them."
Dr. Dan McQuillan | Independent digital innovator and co-founder of Social Innovation Camp
