Snook

Your world,
more human.

What does that mean?

Spotlight

A user sitting on a couch on their laptop, browsing the Samaritans Self-Help app webpage - https://selfhelp.samaritans.org/

Digital tools for complex needs: a retrospective

A New Era for New Business

A graphic illustration of two figures facing each other engaged in a discussion.

Differences designing in the public and private sectors

Thinking

Poster of the Government Service Standard 14 points. The poster is divided into three sections. Meeting user needs: 1. Understand users and their needs, 2. Solve a whole problem for users, 3. Provide joined up experience across all channels, 4. Make the service simple to use, 5. Make sure everyone can use the service. Providing a good service: 6. Have a multidisciplinary team, 7. Use agile ways of working, 8. Iterate and improve frequently, 9. Create a secure service which protects users’ privacy, 10. Define what success looks like and publish performance data. Using the right technology: 11. Choose the right tools and technology, 12. Make new source code open, 13. Use and contribute to common standards, components and patterns, 14. Operate a reliable service.

The good and the bad of government service assessments

Thinking

A young woman stood between two front doors, looking unsure.

Reducing energy bills and improving energy efficiency for rental tenants – a product design intervention

Close-up of female eye. Rejuvenation or Ophthalmology concepts.

Systems re-design in eye care services

Snook works with everyone from
governments to charities and businesses,
to design, build and deliver
services that help people thrive.

Feed

a photo montage of Alex Nelson and Alexandra Stevens

Two new heads are better than one

Inside Snook, News

photo of Dr Leyla Acaroglu speaking at Design for Planet with a large screen showing the text 'The future is made up of our actions today'

Design for Planet: now the work begins

Events, News, Thinking

drawing of a desklamp casting the word spotlight in its beam

Introducing the Snook Spotlight Team

News, Projects

black and white illustration of a densely populated cityscape

How listening can lead to change in social housing

News, Snook Training, Thinking

a photograph of the earth taken from the moon

Small steps in a large footprint: COP26 & beyond

News, Snook Training, Thinking

A black and white illustration of a very built up city

Housing with a customer mindset

Thinking

Jonny & Rebecca Rae-Evans join Snook as co-CDO

News

Two pictures of a mug with Sarah Durmmond's photo on and the caption 'Sarah Drumond - passionate, articulate and interesting'

Moving on from Snook

News

an illustration of two smartphones with young people on the screens

Co-designing with young people during a pandemic

Projects, Thinking

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