Snook

Your world,
more human.

What does that mean?

Spotlight

A user sitting on a couch on their laptop, browsing the Samaritans Self-Help app webpage - https://selfhelp.samaritans.org/

Digital tools for complex needs: a retrospective

A New Era for New Business

A graphic illustration of two figures facing each other engaged in a discussion.

Differences designing in the public and private sectors

Thinking

Poster of the Government Service Standard 14 points. The poster is divided into three sections. Meeting user needs: 1. Understand users and their needs, 2. Solve a whole problem for users, 3. Provide joined up experience across all channels, 4. Make the service simple to use, 5. Make sure everyone can use the service. Providing a good service: 6. Have a multidisciplinary team, 7. Use agile ways of working, 8. Iterate and improve frequently, 9. Create a secure service which protects users’ privacy, 10. Define what success looks like and publish performance data. Using the right technology: 11. Choose the right tools and technology, 12. Make new source code open, 13. Use and contribute to common standards, components and patterns, 14. Operate a reliable service.

The good and the bad of government service assessments

Thinking

A young woman stood between two front doors, looking unsure.

Reducing energy bills and improving energy efficiency for rental tenants – a product design intervention

Close-up of female eye. Rejuvenation or Ophthalmology concepts.

Systems re-design in eye care services

Snook works with everyone from
governments to charities and businesses,
to design, build and deliver
services that help people thrive.

Feed

a person in a hospital gown holding a mobile phone

Ensuring everyone can book healthcare appointments by phone

illustration of elderly people in a house with a repairman arriving and waving outside

Safeguarding vulnerable residents from crisis

A photo of a field in the British countryside

Planet-centred design training with Defra

EGG Lighting engineer unpacking lighting equipment from box to install

Designing a circular lighting service

A pile of application forms for Young Start funding on a desk with pens and pencils

Co-designing a more youth-led funding process

young people sitting at laptops

Designing a scalable approach to learning during Covid-19

control room operative looking at mapping software on a computer monitor

Developing the future of control room software

a still from the video we made to illustrate a young person's journey seeking housing in Glasgow

Future-proofing social housing allocation

a photograph of a doormat with the text 'There's No Place Like Home' on it

Changing housing by design

Pages: 12345678910