Snook

Your world,
more human.

What does that mean?

Spotlight

A user sitting on a couch on their laptop, browsing the Samaritans Self-Help app webpage - https://selfhelp.samaritans.org/

Digital tools for complex needs: a retrospective

A New Era for New Business

A graphic illustration of two figures facing each other engaged in a discussion.

Differences designing in the public and private sectors

Thinking

Poster of the Government Service Standard 14 points. The poster is divided into three sections. Meeting user needs: 1. Understand users and their needs, 2. Solve a whole problem for users, 3. Provide joined up experience across all channels, 4. Make the service simple to use, 5. Make sure everyone can use the service. Providing a good service: 6. Have a multidisciplinary team, 7. Use agile ways of working, 8. Iterate and improve frequently, 9. Create a secure service which protects users’ privacy, 10. Define what success looks like and publish performance data. Using the right technology: 11. Choose the right tools and technology, 12. Make new source code open, 13. Use and contribute to common standards, components and patterns, 14. Operate a reliable service.

The good and the bad of government service assessments

Thinking

A young woman stood between two front doors, looking unsure.

Reducing energy bills and improving energy efficiency for rental tenants – a product design intervention

Close-up of female eye. Rejuvenation or Ophthalmology concepts.

Systems re-design in eye care services

Snook works with everyone from
governments to charities and businesses,
to design, build and deliver
services that help people thrive.

Feed

a photo of some Playmobil figures being used in a codesign workshop

Designing a new volunteer journey with Scouts

a photo of a laptop with a slidedeck showing content about a social media strategy for young people

Young People in the Lead

a photograph of a double decker bus in Camden, London

Building a digital platform for accessible transport

lapptop showing a mock up of one of the concepts developed - a council run upcycling scheme

Making things last: ideas for a circular economy

a young woman standing in front of her new home

A remote service with a human touch

Photograph of a Neighbourhood Watch sign in a residential area

A community-led approach to preventing fraud

a plate of mixed fruit with a pot full of pencils and pens on a school desk

Getting benefits to those who are entitled to them

Building Ireland’s first public sector service design centre

DOTI Fest 2019

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