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'{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}Open{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}' AND wp_pbc_snook_posts.post_title LIKE '{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}Badges{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}' THEN 2 WHEN wp_pbc_snook_posts.post_title LIKE '{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}Open{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}' OR wp_pbc_snook_posts.post_title LIKE '{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}Badges{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}' THEN 3 WHEN wp_pbc_snook_posts.post_excerpt LIKE '{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}Open Badges{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}' THEN 4 WHEN wp_pbc_snook_posts.post_content LIKE '{f5c9464d42e48235f1d6feee7fe518db616bcc01694227dd93fa3356865f7b31}Open 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The most significant impact, however, has come through the issuing of Open Badges to accredit all staff CPD learning. The College’s HR department have now replaced all paper based certification with Open Badges.
Borders College prides itself on student success and in order to facilitate increased success across the student body they have established a dedicated e-learning team within the College to support technology enhanced teaching and learning.
 

The Challenge

Paper based certificates issued by the HR department to staff upon completion of mandatory and optional CPD training, which takes place four times per year, were often lost or thrown out. This resulted in two main issues:
  1. It was difficult for the HR department to track staff CPD activity as staff were not always able to produce evidence of attendance and completion. Similarly staff found it difficult to report to line managers on their progress as certificates had often been misplaced.
  2. Staff saw limited value in CPD sessions as the paper based certificates were only recognized within Borders College and provided little professional value to staff, particularly if they chose to move employers.
The aim, therefore, was to introduce a system which overcame these issues and provided added value to staff. Mozilla’s Open Badges appeared the best method to resolve such issues and also offered an opportunity to raise awareness of the potential of Open Badges amongst all staff for application in other areas of the curriculum.  

The Activity

Barriers included: At the time of first issuing the College was running Moodle 2.3 which did not support badge issuing (versions 2.5 onwards easily support the process - http://docs.moodle.org/25/en/Badges). The College’s Learning Technologist was able to develop a piece of code which made it possible to issue badges through Moodle 2.3. The e-learning team (responsible for open badges in the College) felt it was important to make the badge aesthetically please and although the criteria were agreed to be the most important element, a good looking badge helped to encourage people to aspire to the achievement of such. This meant that the team’s graphic designer spent a significant amount of time drawing badges in Adobe illustrator and defining a Borders College style for CPD open badges. This has been useful in the long term as now badges are produced much more quickly according to the guidelines set. Examples of the badges designed at Borders College can be seen here: http://www.bolt.ac.uk/badges Badge issuing is done manually. HR send an email to the e-learning team indicating who has attended/completed which CPD courses. These are then issued. A more efficient method is currently being discussed with HR and consideration is being given to linking to existing HR systems. Initially staff were wary of the concept of Open Badges, feeling it was something which was going to add additional tasks to their increasing workloads. Awarding badges for sessions which they had chosen to attend allowed staff to engage with badges in a risk-free way. This had the added benefit of raising awareness, introducing an element of competitiveness amongst staff (some of whom were keen to collect as many badges as possible) and enabling staff to consider alternative implementations of open badges across the College.  

The Outcomes

The project had significant impact on the College as all CPD training is now recognized through Open Badges. This is now accepted as standard practice across the College and the maintenance of this system will be sustained by the e-learning team. By showing the power of Open Badges in this way there has been increased interest and acceptance of the potential of Open Badges across the curriculum. The College’s HR department is showcasing the badges developed with the SCDG group and considering opportunities for creating and issuing consistent badges across all Colleges within the group. The project has also generated interest from local organisations around opportunities for using Open Badges for similar purposes, including NHS Borders. Economically the College is saving time and money previously invested in designing, printing and issuing paper certificates as well as the environmental impact associated with lower printing volumes.  

Learner Perceptions

“We introduced open badges for our continuous professional development in June 2013. This method of accrediting CPD enables our staff to demonstrate in various forums their commitment to CPD and their achievements through an extensive CPD programme. Staff are able to share their electronic data on moodle and social media sites providing evidence to potential employers and regulatory bodies of their involvement with relevant and valuable CPD. From a College perspective we no longer issue paper certificates of attendance which only contained limited information. Now we are able to use the Open Badges to share comprehensive information embedded into the badge to make the learning more meaningful”.   Debbie Kerr Head of HR and Development  [post_title] => Replacing paper based certification of CPD activity with Open Badges [post_excerpt] => Using Open Badges to acknowledge student learning and accreditation of Staff CPD learning, has not come without challenges. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => badgemaker-paper-certification [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:39 [post_modified_gmt] => 2019-12-04 00:09:39 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=11711 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 9462 [post_author] => 18 [post_date] => 2015-12-17 12:04:12 [post_date_gmt] => 2015-12-17 12:04:12 [post_content] => Snook has been involved in the field of Open Badges for a long time and has seen the interest among educational stakeholders increase over the years. Several organisations have contacted us to get support, advice and information. Thanks to a grant from the UFI Charitable Trust, Snook has started a new phase of the BadgeMaker project. To expand the support for Open Badges, Snook has launched a Quarterly Open Badge Networking Group. The Networking Group will aim to create strong connections between the participants, further the development of Open Badges and better understand the use cases as well as the barriers. It will help us access learners, educators, decision-makers and policy-makers and research the end-to-end journeys, not only of learners but also of educational organisations. Snook hosted the first Networking Group in our new Event space, The Interchange, on December 15th, 2015. Attendees came from a wide range of organisations: Glasgow Life, Glasgow Caledonian University, Creative Scotland, Education Scotland and Digital Me. Click here to view the presentation. The BadgeMaker project team introduced the new project and its objectives: Where we are: This is still in a work in progress. While Borders College recruits their Digital Ambassadors as their first cohort of learners to co-design the Open Badges, our next steps will be to: If you are interested in Open Badges, don’t hesitate to get in touch: curious@wearesnook.com. [post_title] => Open Badges Networking Group Scotland [post_excerpt] => If you are interested in Open Badges, join the Quarterly Open Badge Networking Group. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => open-badges-networking [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:42 [post_modified_gmt] => 2019-12-04 00:09:42 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=9462 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 12855 [post_author] => 19 [post_date] => 2016-09-02 17:03:12 [post_date_gmt] => 2016-09-02 17:03:12 [post_content] => Are you passionate or just interested in the topic of Open Badges? Because we are. And we're organising a launch event for our Badgemaker project - come along and hear about the result of this work and other ways organisations are approaching open badges. Snook and Borders College have been working together with the support of UFI's VocLearnTech Fund to support Colleges who wish to explore Open Badges. Save the date for the launch event where we'll share the result of our work, hear about other ways organisations are approaching open badges and experience badges for yourself. We look forward to seeing you there. Please note that unfortunately, the venue doesn't have disabled access. RSVP here [post_title] => BadgeMaker launch - 29 September [post_excerpt] => We're organising a launch event for our Badgemaker project - learn more about Open Badges and hear about the results of this project. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => badgemaker-launch [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:37 [post_modified_gmt] => 2019-12-04 00:09:37 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=12178 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 6655 [post_author] => 3 [post_date] => 2014-02-21 11:32:28 [post_date_gmt] => 2014-02-21 11:32:28 [post_content] =>

For the past 4 months we have been working on a new product called BadgeMaker - creating a simple platform for schools to build, earn and display Open Badges.

Mozilla have developed a new online standard called Open Badges to recognise and verify learning. There are already a number of institutions using Open Badges in the UK and throughout the rest of the world. In October the SQA (Scottish Qualification Association) announced their support for Open Badges, being one of the first accreditation authorities in the world to do so.
Badge Maker Presentation from Snook
We see that there is a huge amount of potential for Badges, however unless you have an understanding of code or even design they can still be inaccessible for the people who could benefit from them the most.

Earlier this year we won a bid from the IC Tomorrow programme with the Technology Strategy Board and Mozilla to design a platform to give teachers and learners the tools to create, issue, earn and display Open Badges in a simple and straightforward way.

BadgeMaker enables teachers and learners to digitally recognise the skills and invisible learning that goes on both inside and outside the classroom.

By developing digital badges that acknowledge a certain skill or achievement, we are enabling our young people to display and certify an additional range of skills that build upon traditional qualifications. As educators and businesses devise their own badges we are expanding the ways in which young people can personalise their learning.

These Badges will act as a new digital form of validation; something that can be easily shared with friends and families, educators and future employers. The brilliant thing about Open Badges is the data that sits behind the image. As a Badge is shared and displayed, this data makes the information and evidence that led to someone developing a skill, and gaining the badge, visible.

 The project really took off in October when we were invited to run a drop in space at the Mozilla Festival in London. Over the course of the weekend, around 1,500 web experts, journalists, artists, educators and hackers, and curious members of the public attended the festival.

You can download the project's offline badge toolkit.

Our trial is kicking off early March with a local school, GraceMount High School in Edinburgh and Arran High School in Arran. We are particularly excited to have the opportunity to test our product with a remote school and an urban school as it will give us a way to  test how our product works in two schools with very different internet capabilities. We will be working five hundred pupils and ten teaching staff over 3 months.

We have big plans and ideas for Badge Maker in 2014. Follow us on twitter and sign up to the newsletter for updates! [post_title] => Hello BadgeMaker [post_excerpt] => In 2013, Snook developed a new product called BadgeMaker - creating a simple platform for schools to build, earn and display Open Badges. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => hello-badge-maker [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:10:12 [post_modified_gmt] => 2019-12-04 00:10:12 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=6655 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [4] => WP_Post Object ( [ID] => 13416 [post_author] => 18 [post_date] => 2016-09-29 09:28:17 [post_date_gmt] => 2016-09-29 09:28:17 [post_content] => It’s been a while since we updated the story of our BadgeMaker project. What follows is the transcript of the presentation given to the UFI VocTech Showcase in London on September 28th and at the Open Badge Networking Group in Glasgow on September 29th. It’s been a hard journey, but we’re getting there. The UFI Charitable Trust funded the project and their unwavering support as we hit roadblocks has been invaluable. Throughout the project, Borders College have involved their learners, lecturers, digital learning and IT teams to make the project deliver real impact for future learners. View BadgeMaker presentation

Showcase new skills

Inspired by Scout badges, Open Badges are an international standard to inspire people to learn new skills, recognise and showcase those skills, in particular to employers. BadgeMaker’s brief was to support innovation champions in Borders College to build an Open badge prototype. We worked with learners and lecturers to explore how Colleges can use badges to challenge users to try new skills, like submitting their assignment as a podcast instead of a written paper for example. The co-design with young people showed that open badges help learners put their learning experiences in perspective, use them as assets to reach their objectives for their next destination.

Identify the barriers

We also worked with lecturers and managers to identify the barriers to adoption, in this case around buy-in, resource and technical constraints. The insights from the business case and stakeholder research moved us away from a commercial solution to a free open source Moodle plugin to improve the Open Badge experience.

Crafting an original approach

There isn't a single Open Badge solution for all organisations. We want to look at the needs, constraints and opportunities and support each organisation into taking their first steps into digital badges. We want to guide to the platform most appropriate for them - as a short, medium or long-term solution - and fill the gaps in the offering if need be. Offering the best possible solution in this initial implementation is key to building support. Instead of bringing people to an open badge platform, we see potential in bringing open badges into their existing learning environment. It allows users - from learners to educators and managers - to experiment with badges, to observe the benefits and deal with the barriers one by one. We know that openness, innovation and out-of-curriculum activities could be challenging. For this to work, our research has shown the benefit of free and open source solutions as any outlay - no matter how small - can be a barrier.

Free and open source

By making the Moodle BadgeMaker plugin free and open source, we hope it will allow the 200,000 College learners in the 26 Colleges in Scotland who use Moodle (and eventually 3,000 organisations in the UK) to experience open badges. The plugin opens access to the criteria and the evidence so that learners can showcase their skills and the quality of their work to prospective employers. It also allows Colleges to embed badges throughout Moodle to increase take up. It shows the progress with the number of badges increasing in the dashboard.

Sometimes innovation is the small stuff

Focusing on such a small change isn't an easy choice for designers who live and breathe UX and end-to-end user journeys. Free open source isn't an obvious choice for a small business focused on sustainability. In this case, it was all about impact and the hundreds of thousands of learners who don't have access to Open Badges because their institutions can't afford it. Sometimes innovation is the small stuff. employability_badges_edited

BadgeMaker launch

On 29th September 2016, we officially launched BadgeMaker with College representatives and people interested in the Open Badges arena. Dr. Doug Belshaw, our keynote speaker, presented the past, present and future landscape for OpenBadges. Robert Stewart from Scottish Social Services Council told his story of developing Open Badges and lessons learned. Anne and Marie shared our BadgeMaker journey and a demo video. The launch ended with a workshop led by Marie for participants to experience the open badges process by reflecting on skills they used during a transitional points in their life using our Skills Story Tool. A detailed blogpost is coming soon to recap the launch. badgemaker-launch1 Watch our BadgeMaker demonstration video:

Plans for the future

Our long-term goal is to embed open badges throughout the College experience inside and outside the Curriculum. Open badges really fulfil their potentials when we can build a complete picture of our learning journey throughout our lives. [post_title] => BadgeMaker is ready to launch [post_excerpt] => Discover the Badgemaker free and open source solution to improve the Open Badge user journey in Moodle in partnership with Borders College [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => badgemaker-update [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:37 [post_modified_gmt] => 2019-12-04 00:09:37 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=13416 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [5] => WP_Post Object ( [ID] => 10682 [post_author] => 14 [post_date] => 2016-02-26 09:27:52 [post_date_gmt] => 2016-02-26 09:27:52 [post_content] => Type: Contract freelance or company Location: Glasgow, Galashiels or remote working from any UK-based location Contact: jobs@wearesnook.com Together with Borders College, we're looking for a talented Moodle developer to create a user-friendly solution for creating, issuing and displaying Open Badges in Moodle. ‘Badgemaker’ is funded by a grant from UFI Charitable Trust. The project will create a ‘one-stop-shop’ plugin, which could be offered to other Colleges and Universities. This is an exciting opportunity to solve an outstanding issue in Moodle, which has previously limited the potential of open badges across the platform.

The Role

The plugin will: Snook & Borders College will support the design, user requirements and testing. Time is of the essence! The plugin needs to be operational by end of May 2016. Ideally you would be available to start in March and will take full responsibility for the development and reporting of progress to the Project Lead.

Skills and abilities

 

Application details

Is this a challenge you can take on and make a difference in the lives of students? We want to hear from you. Email us at jobs@wearesnook.com with the subject title “Badgemaker Developer” with a CV or portfolio of development. [post_title] => Moodle plugin developer wanted [post_excerpt] => We’re looking for a talented Moodle developer to create a user-friendly Open Badge Moodle plugin. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => developer-wanted [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:41 [post_modified_gmt] => 2019-12-04 00:09:41 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=10682 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [6] => WP_Post Object ( [ID] => 10645 [post_author] => 18 [post_date] => 2016-02-24 14:04:39 [post_date_gmt] => 2016-02-24 14:04:39 [post_content] => We have a keen interest in applying service design to further education and, in particular, student journeys. Up and down the country, we have met educators committed to seeing their students succeed and support them in any way they can. We have met students striving to reach their goals and others struggling to see the point of it all.

Challenges

Three challenges have come back over and over again:  

Living in the moment

Unfortunately, there is no magic wand. Just hard work and step-by-step improvements to help students see where their experience fits in the bigger picture: where they’re coming from and where they’re heading. Once we have achieved something, it can be hard to remember how we felt beforehand, but there’s an added complexity for young people who struggle to project themselves into the future. Not all are able to see how doing well at College will help them get an interesting job.

My learning journey

Open Badges capture and visualise this learning journey, including the invisible learning that goes on inside and outside the classroom. Open Badges are a Mozilla universal standard: Open Badges bring together learners, employers, organisations and decision-makers in the education field.

Badgemaker 2016

At the end of 2015, Snook started a new phase of the Badgemaker project. It is funded by a grant from UFI Charitable Trust and includes Borders College and Dynamically Loaded as project partners. Although the project ends in August 2016, the need for a 3-year plan is emerging. The longer horizon will help us embed change in the College landscape and give us the time necessary to gather impact data. Does helping students visualise their progress throughout their College journey motivate them to stay in education and obtain their qualification? Does helping students and employers work together to identify the skills they need actually have an impact on employability?

Project approach

Continuous research is uncovering insights into what drives or hinders those who use the service and those who provide the service. Only by considering these two points of view at the same time can we design an innovative service that truly delivers value. This leads to co-design, the second core principle. From the onset, sustainability was a priority. We wanted a project that would have a significant and lasting impact. We would try to go beyond a prototype that would require further funding to live on.

Insights

Badgemaker is providing new or renewed insights into the potential and difficulties of implementing Open Badges approaches in the Further Education landscape. Here are a couple to begin with and we’ll continue to share as we go along: With Badgemaker II, Snook and Borders College are exploring the idea that designing for the organisation’s journey is key to unlocking the potential of Open Badges. We continue to test our ideas in the real world and see how far we can go. If you would like to contribute to the conversation, we would love to hear from you. Do get in touch: curious@wearesnook.com, read the project blog and join us for the next Open Badge Networking Group on March 17th, 2016. [post_title] => Could we 'badge' the College experience? [post_excerpt] => We have a keen interest in applying service design to further education and, in particular, student journeys. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => badge-college-experience [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:41 [post_modified_gmt] => 2019-12-04 00:09:41 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=10645 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [7] => WP_Post Object ( [ID] => 9448 [post_author] => 18 [post_date] => 2015-11-26 10:37:14 [post_date_gmt] => 2015-11-26 10:37:14 [post_content] => Following a first prototype in 2013/14, Snook has received a grant from the UFI Charitable Trust to continue the development of BadgeMaker. The project aims to develop the marketplace for Open Badges, which has not been achieved yet amongst educational stakeholders. Our objectives: To deliver this project, Snook has partnered with Borders College and Dynamically Loaded. Borders College are early adopters of Open Badges for their staff’s Continuing Professional Development (CPD). They are keen to explore how badges can benefit learners in terms of motivation, retention and employability through learning and banking their new skills. Dynamically Loaded brings to the project their experience on business model innovation and scaling technology platforms, designing and developing data platforms and educating on creativity. Snook are experts in co-design and creative methods that bring the design process to life to undertake research in user needs for digital builds. Before the digital build we will work through ideal user journeys with learners and also educators and employers to understand how the technology can fit into their lives. To reach all stakeholders with an interest in Open Badges, BadgeMaker has launched a Quaterly Open Badge Networking Group. If you are interested in Open Badges, don’t hesitate to get in touch: curious@wearesnook.com [post_title] => BadgeMaker 2015 Launch [post_excerpt] => Following a first prototype in 2013/14, Snook has received a grant from the UFI Charitable Trust to continue the development of BadgeMaker. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => open-badges-2015 [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:43 [post_modified_gmt] => 2019-12-04 00:09:43 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=9448 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [8] => WP_Post Object ( [ID] => 7293 [post_author] => 2 [post_date] => 2015-01-08 00:06:28 [post_date_gmt] => 2015-01-08 00:06:28 [post_content] => After getting through our inboxes as we started back on Monday and dusting off our post its and setting up our project sprints for a new year, we took a moment to look back on what was a pretty phenomenal 2014 for Snook. What a year we had.  There was some international travelling, a few awards and the launch of in-house ventures we've been sitting on for a few years as well as our continuing to design better services and experiences for people.  
  JANUARY persona_chinese_web Care Information Scotland Phase II We were again invited to work with NHS24 and Scottish Government to help implement the recommendations from our initial service redesign proposals, created in 2013 on Care Information Scotland. The first elements of the new service will go live at end of March 2015 as we've supported the phase by fleshing out a full service blueprint and developing further personas to develop digital use cases.  It's great to see our work being followed up and heading towards implementation on what will be a vital service as more of us take on a caring role both formally and informally in years to come.
  Team Training I lay a big emphasis on ensuring we train our staff well, and with many projects kicking off in 2014 centred on young people, around some particularly sensitive subjects we made sure to equip ourselves.  Thanks to our client Heather Sloan at NHS, as she managed to make us the first group involved in young people's mental health first aid training in Scotland.  
  Loch Lomond and Trossachs We presented our strategy work to Loch Lomond and Trossachs National Park which led to the development of the Live Park Campaign across Facebook, Twitter, Instagram and online.  What a fantastic, fun and 'roll the sleeves up' bunch the team were to work with, as were under pressure to release their Main Issue Report in the most dynamic and engaging way possible.  They even used lego to discuss planning, appeared on the TV, radio and did the best 'non-pro presenter' walk to camera we've ever seen. Thanks to Anna Maclean for being a star to work with and inviting us to work on the team's brand and strategy.  
  FEBRUARY  
  Macmillan Valerie continued our work with Social Value Lab evaluating the impact of the Macmillan Cancer for Glasgow Libraries services, engaging with service users throughout the city and producing feedback boxes for libraries, which Alex worked a fantastic job on.  
  Neilston Going Places 05aa6c8ea55711e389ad0edc7ffa5063_8 We began work with Tom Sneddon, Scottish Government and East Renfrewshire council on supporting ways to engage citizens in the consultation around local plans.  We set up an Open Design Studio in the Neilston Trust and ran a suite of events from lego workshops to community walks and interactive boards to gather opinion and humanise the planning process. We created a feedback platform for the Neilston community, to gather their opinion on the development of the town. One of our favourite moments was when one lady ended up becoming our biggest advocate, even baking us homemade macaroons and raspberry ruffles, delicious! You can find all our Instagram snaps here of our community engagement work.  
  Nigeria Hackathon  Our partnership with British Council continues abroad, this time programming and running our third Culture|Shift in Nigeria. After some dodgy Skypes, we had a plan and Andy travelled to Lagos to work with local innovators, designers and developers to create digital products to stimulate the local cultural economy.  
  MARCH  
  Whose Round research completed 
Our Whose Round work with NHS GGC on co-designing an alcohol awareness campaign for young people in Greater Glasgow and Clyde came to an end, bringing together the board, project partners and the young people involved in the research.  We produced a Newspaper in partnership with The Matter of the results highlighting insights across a 'night out,' and what campaigns young people did and didn't like. We presented behaviour research both of offline and online habits to the NHS to inform the development of our campaign for the rest of 2014.        
  Dearest Scotland Launch dearestscotland_letterspread We finally launch Dearest Scotland, a plan in the making since 2011.  We hosted an opening at the Glad Cafe and fantastic photographer Peter McNally came along to document the evening.  The project is our response to hearing people all over the country talk about future ambitions though never having the platform to share those visions, dream, hopes and fears. Dearest Scotland over the year grew into a popular space which encouraged open democracy and inclusive citizen participation. We start collecting letter written to the future of Scotland, both in hand written and digital submission format, the catalogue of which can be read here at dearestscotland.com    
  Nightriders launch We launched Nightriders, the finishing point of a support programme for eight people.  The programme was instigated by Unltd and Santander who reached out to Spark and Mettle, Good for Nothing and ourselves to brainstorm ways to develop a peer-to-peer network to inspire social entrepreneurship.  We brought a group of fantastic Nightriders together who wanted to 'start something' and every Monday night ran through a series of modules on business, design and network-based thinking.  Our friends at Flux Video made a fantastic video of the process which brought the energy from the programme to life.        
  RITA (Responsive Interactive Advocate) Funded by Innovate UK, as part of the Long Term Care Revolution, we worked with the University of Kent, Centre for Child Protection, Portsmouth University and Affective State, a Winchester based SME, to develop a personalised support system with an avatar based interface, RITA. Our role focused on developing the service and how RITA could be used as a product in supporting Long Term Care.  Friends at Igloo film produced videos that stimulated discussions on how technology can be used to support the growing need of those in care.      
  APRIL        
  Sexual Health and Well Being in Glasgow The Matter | Sexual Health Working with Young Scot and LGBT Youth Scotland, we explored young peoples views and experiences of relationships and sexual health in the Greater Glasgow & Clyde area for NHS GGC.  We produced this in partnership with The Matter and with a group of young people who ran their own consultation approach with their peers. The report is due to be released next year.        
  Future Cities Glasgow We came to the end of our work with Open Glasgow and Glasgow Future Cities.  We developed Service Blueprints of how My Glasgow would work for the city and how waste and road services could be improved to incorporate citizen action.  We worked with groups across Glasgow having interviewed citizens, produced future tech timelines and designed systems for how the council could both operate human-centered services whilst optimising their back end services with the goal to reduce spending in the provision of public services. Our work was produced into reports that brought the user need perspective to the development of new business processes inside Glasgow City Council and supported the building of narratives for how future cities might work in Glasgow focused on enabling people to live better lives.        
  Servdes We hung out at ServDes hosted by Lancaster University and Imagination presenting BadgeMaker tools for developing Open Badges, our project with Mozilla and TSB on open education accreditation.      
  Teach in Austria We taught in Austria at the Innsbruck Management School on behalf of our friend Marc Stickdorn, author of This is Service Design Thinking.        
  MAY        
  Broadway Kick Off Pic_3 We kick off our partnership with Broadway Cinema in Nottingham, running a large scale design and digital thinking training course, Know How, for arts organisations across the East Midlands area.  We hosted 16 organisations through the first part of the process, culminating in December 2014 and starting up again in early 2015.          
  D14 We presented at D14 on Innovation in Education thanks to Alistair Gunn.  We talk about open badges, user-centered thinking for education and the concept of digital and design fellowships in schools.        
  Service Design In Government
We keynoted at the first Service Design in Government Conference, talking about inside to outside innovation of public services and how design can make an impact on joined up services that consider empathy in how they are delivered.  At the conference we also launched our co-produced paper with Design Managers Australia on Design Principles for working in public services and government.  
  JUNE  
  Badgemaker goes to trial We run a small scale pilot testing of BadgeMaker in a high school in Edinburgh, releasing Open Badging to teachers to create additional activities for inside and outside the classroom which students can earn.
  CycleHack 2014 We ran CycleHack, a hack event aimed at reducing barriers to cycling, taking place concurrently over the same weekend in Beirut, Melbourne and Glasgow.  We attracted international attention and within a month we had 25 cities signed up for 2015.  Boom.  
  Berlin Keynote and Barcelona We keynoted at Berlin's webinale on all things digital and web.  Except we focused away from digital explicitly and talked to people about engagement. Apparently, it went down a storm and we recieved a lot of great feedback.  We then, after a segway trip to Brussels because missed our flight, talked at We Question Your Project event on Social Innovation and public services in Barcelona.  
  Glasgow School of art degree show We proudly sponsor the Glasgow School of Art Product Design show where there was an array of interesting products and services showcased, many exploring the use of data in the 21st century and complex human relationships.  
  JULY  
  Penny in your pants goes viral Penny in Your Pants was the simplest of ideas to help ladies who bike in skirts made at our 2014 CycleHack.  A 60 second film was produced showcasing this cyclehack and ended up reaching 3.2 million view and has now been featured in publications all over the world, including the Huffington Post, Cosmopolitan magazine and Slate.com.  Snook and CycleHack are supporting the team which is developing a slicker product to raise money for the Afghan’s Women’s Cycling Team in 2015. Watch this space for more more Cyclehack activity in 2015...  
  Carr Gomm report and launch of CG Futures Screenshot 2014-11-10 23.45.53 We worked with Carr Gomm, a care organisation who have scaled up across Scotland supporting a variety of different people.  We set up Carr Gomm Futures, an internal research and development capacity running design led projects inside the organisation with cross diagonal slices of teams from frontline to business development.  The process will be finished in February this  year with us stepping away after training staff in how to research needs of the people they support, co-design with them and prototype and test new ideas. We've been prototyping new marketing, one page profiles for their Merchiston home and new forms of engagement across the organisation.
  Includem We began work with Includem and part of our embedding programme by placing Keira on long term lease with the charity. Throughout July we met with young people across Glasgow and Fife, who work with Includem's Transitional Support Service. We encouraged them to tell us more about the experience of working with Includem, to highlight the best bits and to identify parts of the service which could be made even better.  We turned this into a short film and a began to piece together what the core components of the transitional service are.  
  AUGUST  
  Know Sugar In August, we ran a pop-up shop called Know Sugar in partnership with Design in Action.  Know Sugar was a campaign and public space where people could come and learn more about their sugar intake. Over the two days, we gathered research on the publics' attitude to sugar, and had more than 700 people pledging to take our Know Sugar Challenges. A highlight was the surprise people had on realising how much sugar was hidden inside fizzy drinks.  
  Dearest Scotland in parliament video platformvideo managementvideo solutionsvideo player Bill Kidd MSP championed Dearest Scotland and hosted a Members' Business Debate on our campaign in the chamber of Scottish parliament.  We got a bit teary eyed when politicians from every side of the fence got behind it, including Scotland's Culture Secretary, Fiona Hyslop;
"I also commend the project’s inclusive nature, welcoming letters from those of any opinion or indeed none on the constitutional question and accepting letters that are in prose or verse or which are fact or fiction. People do not need to be ministers, parliamentarians or any kind of politician to add their own vision and weave their own thread into the tartan. Although everyone in those categories is welcome to contribute, so is everyone else. The only requirement is that the letter start “Dearest Scotland”, and I am sure that we can all unite in holding Scotland very dear indeed."
 
  Includem Research Paper on Transitional Services
In August, both young people and Includem's frontline staff worked together to develop a set of proposals to improve upon the Transitional Support Service. These were brought together in a newspaper, launched at Includem's annual staff conference in October. Alongside this, young people took the opportunity to tell their stories in a film, which aimed to help define the remit which Transitional Support Service works within.  
 
SEPTEMBER

Whose Round hit freshers week
By September our Whose Round campaign was up and running at full steam.  In the same month, lots of students arrived in Glasgow for the new academic year. Whose Round team raised alcohol awareness at freshers fairs across the city's universities and colleges, using a Whose Round pub quiz packed with Glasgow facts, and hangover grab bags full of alcohol awareness delights.

Design Management Institute
Our paper on Project 99 from 2013 on Young people, Mental Health and Technology is presented by us at the DMI annual conference in London.  We focus on the need for change in procuring design-led research and the ethics on designing and building sustainable platforms for co-producing knowledge and information between public services, civil servants and citizens.  
  OCTOBER  
  SDN Conference Screenshot 2014-10-16 23.53.50 We hung out at the Service Design Network Annual Conference and got an invite to the pioneers' dinner, which we were very thankful for, not least to get in these kind of Service Design Gold Selfies.  
  Oman Public Sector Innovation Conference Screenshot 2014-12-01 13.18.07 We are invited to Oman for a conference on Public Sector Innovation and talk about citizen engagement and running pilots and prototypes of public services.
  NOVEMBER  
  Blueprinting SQA
Between November and December, we worked in conjunction with SQA to develop a blueprint of their Business Development Directorate processes. The most complex and intricate blueprint that Snook have produced to date, it was great to witness the interaction of SQA employees with the blueprint and to deliver a piece that can continue to be amended and developed by the client over time.

Developing Glasgow Council on Alcohol's brand and digital presence
At the end of November, we attended the best kick-off meeting we've ever had. The Glasgow Council on Alcohol team had filled an entire room with visual props and information from all of their engagements over the last four years, which they walked us through in depth. It proved a great way to gain insight into your client and project – potential clients, please take note.  We look forward to sharing our work in the New Year with the GCA team.
  Broadway Hackevent Know How from Broadway on Vimeo. Our Broadway Know How programme comes to an end in a hack event of six organisations developing their ideas into working prototypes.  We have services from supporting people with Parkinson's Disease to dance using online tutorials to reduce shakes to artist skill sharing platforms.  
  Social Justice Award We win a final place in Government Knowledge's Social Justice Award and receive a nice glass trophy.  Thanks to Jonathan Baldwin who we found out nominated us!  
  British Council blurring the lines exhibition   We are featured in the British Council and Watershed's Blurring the Lines Exhibition with a focus on Dearest Scotland. Thanks to Tas Kyprianou for the photographs.
  Dearest Scotland NCTJ Award cat_award Dearest Scotland picks up the 2014 National Council for the Training of Journalists (NCTJ) award for best multimedia campaign in the UK.  
  Raft Building 10802398_809507525782626_1395174229_n With a few new team members at Snook, we all got to know each other when we headed off to Loch Lomond, spending the morning talking through a brief history of Snook and then off to build raft in teams.  No one got wet, which we celebrated with a pint while basking in our abilities to build wooden and plastic boats on the coldest of November days.  
  European Institute for Brand Management
Snook - Open Design, a history of our projects from Snook
We are asked by EURIB and Mike Press to talk about designing co-creative platforms with people to allow them to design products of the future.  We must have impressed, they've invited us back next year to Amsterdam.

  DECEMBER  
 
Analogue Social
We sponsor and narrate Analogue Social's event, 11 Mitchell Lane, showcasing local products for the home from local designers and makers. We're proud to support local design networks and gave a leg up to the curation of future shows like this.  We also got to DJ at a pretend house party in the Lighthouse which is a special moment.

Project 99 to grow in 2015
We receive confirmation from Chest EU that Project 99 has been funded for 2015 and is the only UK winner of five successfully funded initiatives across Europe.  Dr Trevor Lakey talks to the Herald about our ambitions.  
   Whose Round and Best Bar None
DecemberCashforKids
In December, Whose Round alcohol awareness campaign teamed up with Best Bar None to raise money for Clyde Cash for Kids, a charity which supports children who are living in poverty in Glasgow. The festive campaign was featured here in the Daily Record.  We raise over £1000 for the charity with our #morethanaglass campaign.

On with 2015
We've probably missed heaps out, though the knowledge we take from a fantastic year is having grown as a team, a company and in our capability set. As we move into 2015, we'll be publishing updates of the work we've built in 2014 in further case studies. Here's to another great year of creative impact and a thanks from me to our team and all collaborators and supporters who have helped make it happen.
Happy New Year!
[post_title] => Hello 2015. A fond farewell to 2014. [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => hello-2015-a-fond-farewell-to-2014 [to_ping] => [pinged] => http://vimeo.com/113908610 [post_modified] => 2019-12-04 00:10:09 [post_modified_gmt] => 2019-12-04 00:10:09 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=7293 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [9] => WP_Post Object ( [ID] => 6521 [post_author] => 2 [post_date] => 2014-01-02 23:47:09 [post_date_gmt] => 2014-01-02 23:47:09 [post_content] =>   As we welcome the New Year and get ready for an exciting run of new and continuing projects we thought we'd take a look back at the successes and highlights of Snook last year. It's been an eventful 12 months, so reflected in the expansion of our team, which has grown to ten people; in addition to further collaborators particularly within the digital sector. Thank you to everyone who has come and gone, and to all the internees we've had, all of whom you can read about here. Overall, we've seen a real shift in the way we're getting commissioned to undertake design work. There is a greater and more meaningful emphasis on co-design and putting people first which is a great development in Scotland, particularly aligning with policies such as the Christy Commission from a few years back. We've also seen increased confidence in the design process allowing for more open investigation rather than restricted deliverables in our process. This means our work turns into delivering project initiation documents and service principles as opposed to merely service blueprints, journey maps or a range of personas. We've seen a rise in the use of service design methods in organisations and an surge in design 'jams' and camps which can only be a good thing for the design industry in Scotland. For Snook and the wider industry, this means there is a good basic knowledge in the tools and techniques of design which can result in better procurement and commissioning of design. One of our most interesting learning developments this past year has centred around embedding design, in line with discovering what works and what doesn't in both the private and public sector. Personally, the development of Stirling Makes, an in-house research and development capacity within Stirling Council has been one of my highlights, presenting both successes and challenging moments in terms of building confidence in a design led approach. I hope in 2014 we can continue to develop and implement design labs within and in partnership with Scottish local authorities. We've continued not only to advise on service and product design but also develop our own products and programmes which you'll find in our review of The Matter programme and work on Mozilla Open Badges. Further to this, MyPolice makes a comeback, providing us a real lesson to the fact that you can put things on the shelf, but they can still be relevant years down the line. So for our highlights (and there have been many). Indeed too many to mention that we apologise for missing some key events and opportunities that we've been part of or indeed slightly altering the timeline of events... A very sincere thanks to everyone who has supported us and worked with us during 2013.  
January

We launch The Matter with our partners Young Scot in London as part of the Working Well Challenge from the Design Council and Nominet Trust. The Matter is a programme that gives organisations the opportunity to ask young people an important question and supports young people to research, design, publish and launch their own newspaper in response to it. In 2013 we completed two paper editions with Edinburgh and Stirling Councils and have been commissioned twice more for the same programme in 2014 by NHS Greater Glasgow and Clyde.

Under the Start Up Street research from 2012, our partners on the Start Up Street project, Ice-cream Architecture open up a City Lab on King Street as part of the programme.

Our Director, Lauren is appointed the specialist adviser of Service Design and Innovation for the Cultural Enterprise Office and begins supporting new starts to think about their value propositions and services they offer in Scotland.  
February

I'm honoured to be flown to Australia to keynote at ALIA in Brisbane, giving a talk on social design at RISD, and later spending time with Melbourne City Council sharing ideas about design and cities...though I didn't forget to grab some sunshine in Manly along the way. Andy Young leads work in Salford with Unlimited Potential as part of the Design Council's Leadership programme to tackle problem drinking, developing a concept called 'A Brew Club.' Valerie Carr and Lauren Currie take part in Design In Action's first Chiasma on Diabetes and are funded to take forward two projects, T2U and Low Sugar Shop, which we will be continuing to shape in 2014.  
March

March is an exciting month as it sees the realisation of our embedding design ideas, which come to life just as we also join in the annual Global Service Jam. As a continuation of our report on The Learner Journey for Scottish Government, we worked with the government to embed a designer, Lizzie Brotherston to develop an interactive route map. Together we ran the Learner Journey Data Jam with the education sector and a range of designers and developers to bring concepts to life over a weekend, including a course map built from data released from educational organisations. This was a landmark event and is part of a steady flow of creative hack events being support by government including Project Ginsberg and NHS Hack Event. We co-host a Global Service Jam with Doberman in Stockholm and our own in Glasgow with Zahra Davidson.  
April Badgemaker Screenshot We teach service design to masters students in Austria for Marc Stickdorn at Innsbruck University, and welcome Prof. Chris Arnold's university class form Auburn, Alabama to our annual Service Design Masterclass, building service concepts for the Commonwealth Games. Bridge, a project we worked on with Glasgow University in 2012 based on keeping older people healthy in deprived communities in Glasgow via contact with their GP comes to a close. As the report is launched, evidence shows that thanks to the project some older people are undertaking more physical activity in their daily lives. We win the Technology Strategy Board and Mozilla Education contest with our entry Badgemaker, funding us to work on a platform to use Mozilla Open Badges in schools in Scotland and welcome Lizzie and Vala full time into the team later on in the year to lead this up.  
May

Over the summer we work with the MMM Group taking the service design approach into their transport consultancy, while assisting in the holding of their own jam which developed a Mobility Management toolkit and established embedded design into their organisation.  
June Valerie Carr works with the Lancaster University Creative Exchange team and other SMEs to develop a set of procurement guidelines for authorities. We continue to work with Lancaster by giving a short talk on service design with organisations including Engine, Design Wales and Policy Connect relating to their research into service design as part of SDR UK and later lecturing on their Design Management MA course. Lancaster University continue to push forward the agenda on conducting research into the practice and we will continue to follow their work on the SDR UK platform and look forward to the Servdes Conference in 2014. We work with ACOSVO, looking at how service design can support them to shape their business offer and speak at their annual conference later in the year to a host of third sector organisations.  
July We continue our relationship with Hyper Island with Andy Young leading this project in Manchester. We've always valued this relationship and the amazing talent of the people we've often had come work with us at Snook from Hyper's UK and Stockholm bases. Snook win a share of a £620,000 digital fund through Creative Clyde to develop a digital arm of our service. We're brought back to work on Sync 2013, after Andy delivers some great projects from 2012 with the Military Tattoo and MacRobert. We become even more excited about the possibility of technology and cultural organisations in Scotland. Sync will be launching the final results in early 2014 so we'll make sure to share them.  
August Restarting Britain 2 from Design in Action on Vimeo. Lauren speaks in Scottish Parliament on the launch of Restarting Britain 2 with Design in Action. We complete our work on Care Information Scotland, which Roxana Bacian and Valerie Carr lead up for NHS24. We deliver a complete service blueprint based on months of work with carers and informal carers across Scotland, co-designing an information service for NHS24 to deliver in 2014. We work on ADD-ART in collaboration with Social Value Lab. This is a Greater Glasgow and Clyde NHS Community Health Partnership programme which uses creative writing and drama to support those recovering from addiction. We work with our partners to bring a service design and evaluation approach together to advise and showcase the impact of the service.
In August, Roxana and Andy take design and innovation into Stirling Council with a new programme, Stirling Makes, supported by the Assistant Chief Executive Linda Kinney. We work with the Community Engagement Team to consider the model in which they can operate as an internal design consultancy and put people at the heart of their product and service development. The work continues over the course of the year to embed agile processes into their work and to conduct a 'take a look at' report on Community Councils.
 
September Peer-ing into the future from Pioneers Post TV on Vimeo. In September, I am flown to Providence in the United States to keynote at the Better World by Design Conference at Brown University and Rhode Island's School of Design. This is a phenomenal experience at which I see a great opportunity to quote from Irving Welsh's Trainspotting while discussing how design can support the development of a country. We work with the National Galleries of Scotland on plans for their gallery spaces and enjoy getting down to the details of how this will operate. It's awards season and we're delighted for Lauren to be nominated for Recognition of Outstanding Contribution to Business at the Association Scottish Business Woman Awards, and I for Outstanding Contribution by a young person in business at the People Make Glasgow Awards. We work with UnLtd and Santander to develop Nightriders, a programme we are launching in February 2014 to bring together people who want to make good things happen in Scotland. It is an eight week programme that is led by the first cohort in a repeat of the programme. Our hope is that the network will grow and develop over time to become self-sustaining. You can follow our updates of this project on twitter. We run a workshop in collaboration with the Home Office around online public and police feedback. This is a great moment for MyPolice, which whilst successful in its 2011 pilot in terms of results, then wasn't the right time for its implementation by regional police authorities. We're hoping in 2014 to see more developments, so watch this space.  
October We spend the weekend as the Badgemaker team at the Mozilla Festival which blows our minds. It was great to have the first developed paper toolkit of Badgemaker on show, which had conference goers developing over 100 Open Badges. Glasgow City Council has recently received £24 million awarded by the Technology Strategy Board and are running a program named Future City Glasgow with the objective of making life in the city safer, smarter and more sustainable. Struan and Robin begin work on the programme looking at how a smart city can rethink waste and road repairs. We're documenting our work on a blog and are excited about being employed on this platform alongside many other fantastic partner organisations. Andy goes on a business mission to China, touring and talking about Snook, product and service design with BiS and the Creative Industries KTN. We run a Snook soiree, an event bringing together our whole team and a chance to share all the work we've been doing and the lessons we've been learning over the past 4 years. This is a great opportunity to finally catch up as a team and put together all our work and share it online via a live stream link. Roxana leads a design camp regarding the process of Edinburgh University Student Information which we deliver in a report for development in 2014. We talk at Community Engagement 2013 and run a workshop on using social media and engaging communities in Scotland and at the Northern Lights Conference in Aberdeen on digital by default.
November

We run two workshops at the Mind Conference introducing service design methods and tools to staff from local organisations. We also launch Project 99, looking at social media, young people and mental health in collaboration with the NHS Greater Glasgow and Clyde, Young Scot and the Mental Health Foundation. Our outputs include a report of desk research and case studies, a range of developed products and services co-designed with young people and a series of animated images (.gifs) which act as a viral youth guide to support young people in their mental well-being. We will be formally launching the work in early January 2014 and are excited to release this as a support guide for people designing mental health services for young people online. A poignant thought taken from the launch came in the words of a young person who said: 'Just make sure the services you design for us are beautiful.'
 
We work with Social Value Lab to evaluate the Renfrewshire through-care service that supports young people in the area to move into new homes and secure employment, by holding a design day with 20 young people in Renfrew, resulting in a hybrid report of quantitative evaluation and qualitative information collated from the youngsters present.
 
We begin work with the British Council on the Culture Shift programme in Nigeria which we have previously been part of in Lagos and Cairo. Culture Shift brings together technologists, designers and cultural organisations to develop ideas for their sector over a series of workshops and supports the groups to make these sustainable. Andy makes a quick continent jump there to begin the first phase of the programme as we begin to develop the tools and programme for the project which culminates in February 2014.

December
 
Lauren is awarded a coveted place on the Entrepreneurship course at Boston's MIT which takes place in January 2014. We work with Loch Lomond and the Trossachs National Parks on designing an approach to engage more people in the planning process within the team's beautiful offices in Balloch. We finish up our strategy work with Education Scotland on Parent Information and their creative and continuous improvement strategy. We begin work with NHS Greater Glasgow and Clyde and The Matter on designing and delivering a user generated campaign for young people in Glasgow on alcohol awareness and similarly on sexual health and relationships with Young Scot and LGBT Youth Scotland. We gear up for the development of RITA, an outcome of Valerie's involvement in the TSB Long Term Care Revolution Sandpit for 2014. We finish off our report on Community Councils, which puts form to ideas on increasing citizen engagement and involvement in these democratic processes as part of Stirling Makes which we hope to take forward in 2014. So that's us for 2013, and as we look forward to 2014, we've a few plans up our sleeves... It's going to be a very interesting year for both Snook and Scotland. [post_title] => Goodbye 2013. Hello 2014 [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => 2013-roundup-and-into-2014 [to_ping] => [pinged] => http://vimeo.com/72737592 [post_modified] => 2019-12-04 00:10:12 [post_modified_gmt] => 2019-12-04 00:10:12 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=6521 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [10] => WP_Post Object ( [ID] => 19441 [post_author] => 2 [post_date] => 2020-04-30 16:17:46 [post_date_gmt] => 2020-04-30 16:17:46 [post_content] => We are excited to share with you that an early version of the service recipes for charities platform is now live and is the result of the collaboration of Catalyst with FutureGov, Snook and CAST It collects practical examples to help charities reuse and learn from one another’s digital services. We have been referring to those as recipes: they show the ingredients and steps needed to deliver a service. By charities, for charities, for inspiration or straightforward implementation. These recipes can be reused as they are, or tweaked as necessary. We believe that re-using existing tools and code can help charities solve service design and delivery problems more quickly than building a tool from scratch. It can save time and money, and build a team’s confidence along the way. The platform is in Alpha stage: that means it’s a real thing, it is publicly available and can be used by people, but it is still likely to develop further in response to feedback. We have been sharing this concept with some charities over the last few months and decided to build it, as the feedback we received was overwhelmingly positive. We are aware though, that the devil is in the detail. That’s why we are sharing it openly. By getting it live, we are hoping to boost our learning process for what works and what doesn’t so that we can iterate more quickly based on the findings. We are launching it today with a small but exciting collection of service recipes, with more to follow in the next few weeks. The recipes were contributed by a range of charities, some who have had a strong digital focus for years and others who are just starting out. We Are With You are offering webchat services in order to support people dealing with addiction and mental health issues. It took one week to get the web chat services up and running and demand for the service has remained steady at 50-70 sessions a day. With You's recipe includes how they selected their tools, set up and are staffing the service as well as guidance around how to implement web chat successfully. Young Somerset support young adults with 1-to-1 therapy. In response to COVID-19, they quickly shifted their service online and were able to find a solution that met NHS governance and security requirements. In Young Somerset's recipe, you’ll find how they made the decision to move online, what tools and software they used and risks they considered due to the now remote delivery of the service.  Being Woman offer women digital skills training  to increase inclusion and equality. To help people stay connected during lock down they distributed tablets and laptops and helped them gain skills and confidence to get online. Being Woman’s recipe covers the learning resources and digital inclusion schemes they partnered with, such as  Learn My Way, Make It Click and  Devicesdotnow. We want to thank all the charities who have already provided us with service recipes about the challenges that they’re currently facing and services they are providing.  We will add more recipes every week and we need organisations like yours to share the digital solutions you have had success with or that you are trialling at the moment. With each recipe shared, the library will grow and it’s our hope that you’ll also benefit from it too in the near future.  To share your recipes, you can fill in this form in or send us an email at recipes@thecatalyst.org.uk For platforms and initiatives such as this around reuse, to succeed we need to know if the recipes have helped you and your organisation build a new service, or improve an existing one. We would like to hear from you, whether for general feedback or to share how you used an existing recipe.  Finally, if  you want to learn more about service recipes and our thinking behind it, we talked about service patterns and life events here. This was originally posted by the wonderful team working across the catalyst. [post_title] => Service recipes: our new tool to help you get inspired by how other charities deliver services [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => service-recipes-our-new-tool-to-help-you-get-inspired-by-how-other-charities-deliver-services [to_ping] => [pinged] => [post_modified] => 2020-04-30 16:17:46 [post_modified_gmt] => 2020-04-30 16:17:46 [post_content_filtered] => [post_parent] => 0 [guid] => https://wearesnook.com/?p=19441 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [11] => WP_Post Object ( [ID] => 12856 [post_author] => 16 [post_date] => 2016-09-05 12:51:58 [post_date_gmt] => 2016-09-05 12:51:58 [post_content] => At Snook, we always make sure that the projects we do with young people are engaging, and endeavour to use co-design in a way that is truly meaningful for everyone involved. Since 2010, we’ve ran a number of projects with young people, and we want to share what we’ve learned along the way. Alongside Young Scot, we created The Matter – a project where young people create their own newspaper and gain employability skills. For Aye Mind, a collaboration with Mental Health Foundation, Young Scot, NHS Greater Glasgow & Clyde, we worked with young people to create digital tools for mental wellbeing. We’re currently developing Badgemaker where young people will be able to gain badges for their skills. Here are our tips and methods.

1. A more meaningful icebreaker

During a workshop, you only have a short time with the participants. So why waste their time on an icebreaker? It is important to make everyone in the room feel comfortable from the beginning, no matter what age they are. But it’s a good idea to use an icebreaker that will feed into the subject that you’re investigating. We ran workshops with young people to find out what they wanted to see in mental wellbeing provision online. We kicked off the workshops with making playlists of feel-good tunes. This activity meant we had music to listen to during the workshop and a collection of songs young people liked. The research we had carried out in an earlier phase of the project showed that music was a really positive mood-lifter, so we took the songs gathered in the playlists and shared them online through Aye Mind’s social media.

2. Don’t reinvent the wheel

When we worked with young people to promote alcohol awareness, we used the game Never Have I Ever. The game is usually a drinking game, but we used it to get young people talking about the tricky topic of alcohol awareness. Rather than creating a completely new activity, it’s a good idea to tap into things that are already understood. During the game everyone stands in a circle, we let everyone know what the subject we’ll be talking about is. The first person stands in the middle and says ‘Never Have I Ever… Tried a Beer’. Everyone in the circle who has had a beer swaps places until someone is left in the middle of the circle - then it’s their turn to ask the next question. Using simple, familiar games create an atmosphere where young people can share as little or as much as they want about the subject you are designing for.

3. Make a plan, then throw it away!

Any workshop is unpredictable, it’s hard to judge what people will respond to. We put a big focus on doing not talking and some of the most interesting ideas will come out of making and doing rather than simply asking questions and talking. We always go into workshops with an agenda that plans out every minute, back-end and front-end. The back-end of the agenda highlights what we, the facilitators, will be doing at any given time. The front-end of the agenda is the part that people will experience, the activities they will be doing. We’ll go into a workshop armed with our own service design tools tailored to the occasion, post-its, big paper and whatever tech toys are appropriate. We might use all of it or none of it. We’re more than happy to throw the agenda out the window if we see it isn’t working. It’s a great idea to have simple activities up your sleeve if something isn’t working. For example; How to Squeeze a Lemon is a technique you can use for quick idea generation. Everyone gathers around a wall with post-its and sharpies in hand. They have 1 minute to write down as many ways to squeeze a lemon as they possibly can. It gets ideas flowing. Plus, it’s fun. It’s about quantity of ideas and not quality.

4. If an activity works for 16 – 25 year olds, it’ll work for everyone

We designed a mental wellbeing GIF and meme-making workshop for young people as part of our Aye Mind project. The first time we did the workshop was with a group of young people at the Riverside Museum where we played games and made mini-personas to talk about mental wellbeing. Young people had the chance to get their hands on cameras, tripods, coloured paper, play-doh, lego and toys to set up their own images with positive mental wellbeing messages. Since then, we’ve ran a shorter version of the workshop at conferences for adults working in the mental wellbeing sector across Scotland. Over that time, we’ve produced about 400+ Memes and shared them online, we even had #AyeMind trending during the Aye Mind launch.

5. What would work for you?

Take a minute to remember what it was like when you were that age and remember what worked for you. There’s a tendency when working with young people to feel like everything should be ‘cool’, use slang or have graffiti-style graphics. In reality, a well-thought out, hands-on, and active workshop will work for young people just as much as it’ll work for adults.

6. Safety first

Safety and fun are the most important part of any kind of user engagement. They come before any aims of any workshop or interview. Our Snook staff are PVG checked, most are first aiders and mental health first aiders. We always meet young people with their own support worker whether that’s a teacher or youth worker. Make sure people you’re working with are fed, watered, happy and healthy as well as feeling safe and having breaks when they need to. This is much more important than running through all the exercises you have planned. Screen Shot 2016-01-08 at 12.59.51

7. Don’t preach to the choir

When we ran Whose Round, (a project for NHS GCC working with Young Scot) an alcohol awareness campaign for and by young people, we didn’t just talk to people when they were sober. On a Friday night, the streets of Glasgow are full of people having wild nights out, so we took to the streets with Whose Round branded cones, cards and merchandise. At freshers fairs we gave out hangover grab bags and we even went out on Halloween dressed as pumpkins to spread the Whose Round message. We like to tackle the problem head one.

8. Get out

Meaningful, interesting work doesn’t usually happen in your own studio. When we’ve worked on projects for and by young people, we go to the places they feel comfortable. When working with Includem, a charity that supports young people transitioning away from services, Keira found McDonalds was a great place to meet. The young people she was speaking to didn’t want to have a meeting about their experiences in an institution, they were more comfortable chatting while having some fries. We hope these tips are useful to you. You can always come chat to us about user engagement and co-design with young people. Just email curious@wearesnook.com [post_title] => 7 Tips for Co-Design with Young People [post_excerpt] => How to ensure that the projects we do with young people are engaging and that we use co-design in a meaningful and beneficial way. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => co-design-young-people [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:37 [post_modified_gmt] => 2019-12-04 00:09:37 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=12182 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [12] => WP_Post Object ( [ID] => 11739 [post_author] => 18 [post_date] => 2016-05-25 15:45:40 [post_date_gmt] => 2016-05-25 15:45:40 [post_content] => “Everyone talks about the smart city” but the reality still feels like a distant mirage. The size of the opportunities is only matched by the scale and complexity of the changes. What if you could prototype a smart city? Research, design and evaluate how to implement new services and technologies. What if you could use a University, the place of research by excellence, to test smart city approaches on itself? This is exactly what the University of Glasgow is setting out to do with its new Smart Campus, prompted by the return of the Western Infirmary site to the University. When Future Cities Catapult commissioned Snook to help the University organise a business event around the Smart Campus, we set out to design the event as a service to the University and to the participants. We engaged with over 30 people through a series of interviews; an online survey and a workshop; gathering insights and working together to shape the event and maximise the value it might bring. A Smart Campus, in a smart city and smarter world The idea that emerged from Snook’s engagement was to gather and connect people interested in the wider context of smart city to exchange ideas and projects, identifying new ways to collaborate and support each other. "Once nurtured over time, would these connections help make the smart city a reality?" This was the aim of the Smart Campus Awareness and Networking Event which took place on 19 May 2016 at Cottiers in Glasgow, created by Snook with the support of Future Cities Catapult. In the beautiful setting of Cottiers, a stone’s throw  away from the University, Snook gathered 80 participants from a wide range of backgrounds (University, supporting organisations, corporates and SMEs). Using the giant name badges and a sticker game, Snook challenged participants to make as many new and relevant connections as possible. [caption id="attachment_11762" align="aligncenter" width="600"]Image: Snook Image: Snook[/caption] Participants were asked to explore and map possible futures together, and contributing their insights into a giant future tech and behaviours timeline, designed especially for the event. This activity prompted them to consider what technological, social, economical and environmental changes might happen over the next 30 years, how these might affect our lives and the cities we live in. [caption id="attachment_11765" align="aligncenter" width="600"]Image: Snook Image: Snook[/caption] Nicola Cameron (Assistant Director of Estates Strategy) presented the vision and the plans for the Smart Campus. With over 30,000 staff and students on site every day, the University is the size of a small city, with the added benefit of controlling most of the supporting services - the very ones the smart city approach aims to transform. She explains the University’s focus on smart infrastructure, integrating new and historic estate, physical and digital infrastructure, improved energy optimisation and sensors. Paul Georgie (Project abstract) captivated the audience with the images taken by “Aimee”, a fixed-wing drone flying above the University to capture near-real-time geographic information with a resolution of just 3cm. The data it captures creates a new wave of datasets, from hyper-local flood modelling, potential solar PV system locations, or the state of the moss on the Kelvin Grove roof! [caption id="attachment_11758" align="aligncenter" width="600"]Image: Snook Image: Snook[/caption] Paul Younger (Rankine Chair of Engineering talked about District Heating)  (video) Paul introduced the recently completed £21m district heating system developed by the University of Glasgow. A unique opportunity to optimise energy consumption and reduce carbon footprint, pioneering new ways of storing heat generated by buildings (for example data centres) to achieve a smarter energy management system in the future Smart Campus and wider context of smart cities. William Nixon - Digital Library Development Manager (video) William presented the development of the new Learning and Teaching Hub and how data analytics, experimentation and ethnographic research play a key role in improving the students experience while fostering innovation within the Smart Campus context. Matthew Chalmers - Professor of Human-Computer Interaction (presentation) The focus should not just be on the place of the new campus but also about people and purpose. It is an opportunity to design new forms of education, work and community. However, we need evidence-based approaches to implement this strategy. This is the role of the new Quantified Campus, constantly generating the data to uncover new findings adapt the campus in an informed and iterative way. Matthew Higgs - Chief Data Officer at Dynamically Loaded (presentation) How can organisations and innovators work together to solve problems and retrofit innovation in existing buildings. How do you help students and visitors navigate around the campus, discover local opportunities, facilitate meetings, or geo-reference mobile sensor data? It all starts with a large-scale indoor-positioning system, as the University has just implemented. Keith Dingwall - Senior Business Manager at The Urban Big Data Centre (presentation) The UBDC helps build capacity inside organisations, promoting innovative ways in which data can be used to address current and future behavioural and environmental challenges faced by cities. Closing remarks: Simon Earp - Head of Knowledge Exchange at The University of Glasgow From visions to actions: Simon encouraged participants to take actions, build a knowledge network and work together to make the Smart Campus a reality. These talks triggered a busy session of discussions and networking. Participants quickly identified people they could talk to or facilitate connections with each other - supported by their action cards, designed to help turn intentions into actions.

“Come there’s somebody I need to introduce you to”

[caption id="attachment_11774" align="aligncenter" width="600"]Image: Snook Image: Snook[/caption]   We are in the process of analysing the material from what was a very busy event. Stay tuned and subscribe to the newsletter to hear all about it. 89% of attendees said they were very or extremely likely to attend similar events in the future, confirming the original research findings. So stay tuned, we’re working hard to make it happen in September 2016. [post_title] => Smart Campus: Glasgow University [post_excerpt] => Smart Campus Awareness and Networking Event, created by Snook with the support of Future Cities Catapult, gathered over 80 participants from a wide range of backgrounds (University, supporting organisations, corporates and SMEs). [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => smart-campus [to_ping] => [pinged] => https://vimeo.com/167001286 [post_modified] => 2019-12-04 00:09:39 [post_modified_gmt] => 2019-12-04 00:09:39 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=11739 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [13] => WP_Post Object ( [ID] => 9181 [post_author] => 2 [post_date] => 2016-01-11 15:07:24 [post_date_gmt] => 2016-01-11 15:07:24 [post_content] => We've just got over the indulgence of our festive cheer to take a look back at the year of 2015. This was a particular year of growth for us, with our team spreading out across the country: working up north in Aberdeen, across the East Midlands and in Central London. We opened a new office in London, grew its central HQ in Glasgow to a beautiful new space and notched up some fantastic new collaborations with local authorities, Government Departments and some great private sector service companies. Let's take a run down of our year: quarter by quarter. January – March April – June July – September October – December

January – March

AyeMind

Our project in collaboration with NHS Greater Glasgow and Clyde, funded by the EU Chest gets started. Throughout 2015, we co-delivered our AyeMind service (previously Project99) with 23 partners across Greater Glasgow, Young Scot and the Mental Health Foundation, continuing on into 2016. Our particular favourite moments are the workshops with young people building animated gifs to create content for the service and hearing about our service being used by professionals in the field to find digital tools to use in the mental health field. Dearest Scotland dearest scotland Dearest Scotland, our self-initiated project crowdsourcing letters to the future of Scotland hits the target of £10,000 on Kickstarter with the support of you. We get our first book design underway and partnership with publishers RingWood Publishing. You can purchase the final book here. Creating digital tools for mental health and employment support We continue our research with the Department of Health and Department for Work and Pensions on how digital can support the journey in, out and during employment in relation to positive mental health and wellbeing. In partnership with The Point People, we are re-commissioned to produce follow-up solutions on how the research could be taken forward into products and services by the system. You can read the report below: Culture Shift Athens In partnership with the British Council, we run our 4th Culture Shift, this time in Athens. Alex and Sarah spend three days in the Greek capital running a hack focused on surfacing more grassroots cultural activity in the city. The event is supported by Google and the winners take a trip to Youtube in London. Carr Gomm We complete our 9 month relationship with the fantastic Carr Gomm. We worked inside the agency to actively embed design thinking to improve their innovation capacity and service design. The results created Carr Gomm futures, an in-house research and development unit, which is now actively staffed, and a series of projects where cross sections of the staff came together to research and design new interventions to improve their care delivery. Department for Education In March, we kicked off our 12 month project with the Department for Education, Codesigning Care. Based out of London, we have been working with Affective State, Kent University and the University of Portsmouth. The project explores how technology can support young people in care to stay safe; recognise and manage their emotions and behaviour; and communicate more effectively with practitioners. Glasgow Service Jam Our long time friends, The Global Service Jam, come around again and we run the annual Glasgow leg of the Service Jam. We love running this event where anyone with or without 'design experience' can come together and learn a bit about prototyping, design and have some fun on the side too. Glasgow service jam Innovation Labs Led by Valerie Carr, in partnership with SeeMe, we brought together a great group of people from all over Scotland to work on ideas and projects that help tackle mental health stigma and discrimination. Culture Shift Dubai We run our second Culture Shift of 2015, this time in Dubai at the JamJar. Our wonderful friends at Flux Video produce an amazing video of the weekend.

April – June

Cabinet Office | Designing Social Investment Commissioned by the Cabinet Office and in collaboration with The Point People, we continue our research into the Social Investment sector. Our report captured findings from our design-led research and prototyping project that aimed to find ways to improve the process of seeking and applying for social investment for social ventures. The final report can be found here. Open London office We confirm our London office and get to work on taking over a space in collaboration with Origin Housing Association. In collaboration with The Point People, we open The Interchange: London. Hello London! Snook visits Austria We are kindly invited by the Travel and Tourism Research Association (TTRA) to keynote on Social Innovation and how design is considering the total experience of tourism. We talk about the Glasgow Smiles better campaign, and how involving the local community in service delivery can drive results and volunteering in cities. Apps for Good We continue to work with Apps for Good to research their fellows programme. We spend time with young people who have been on their programme, reviewing their experience and looking at the process of the competition. We spend a fantastic evening in Reuters, London, witnessing 11-16 year olds pitch and present their apps for social good. Systems Changers Systems Changers has been a particularly special programme for us in 2015. Working with The Point People and Lankelly Chase, we support the branding and running of this initiative. systems changers Systems Changers is an investment in frontline workers who support people facing severe and multiple disadvantage. The projects enables them to develop their voice, their collective knowledge and their influence on a wider system. We worked with 10 frontline workers up to December this year embedding skills from systems thinking to service design to surface insights on how the system needs to, and can be changed from the perspective of frontline workers. Includem: Now Including Design Keira finishes her 12 month programme with Includem whose one-to-one support model helps young people in creating and sustaining positive changes so that they lead happy and healthy lives. The Transitional Support Service takes young people through the transition from Child Services to adult life and the charity asked Snook to help develop the future of this service. Read more about Keira's experience here. Know How What a year we spent with Broadway Cinema! In collaboration, we ran a £1 million 12 month programme Know How that supported arts, cultural and heritage organisations across the East Midlands to develop design and digital thinking capabilities inside their organisation. We had a brilliant time working with Broadway and the story doesn't end here. know how BFI Cinema Know How kicks off Continuing our work with Broadway, we create Cinema Know How. It aims to deliver a bespoke, forward thinking and open source programme designed around the cinema experience with impact for venues, their audience and culture change. From June onwards, we worked with Broadway to test the programme and then open up the programme to six new cinemas. CycleHack 25 cities We support the running of the second Global Annual CycleHack. CycleHack is a global hack focused on reducing barriers to cycling. This year, it takes place in 25 cities and our friends Maklab and Trakke dive in to support the initiative from our home town in Glasgow. SmartSTEMs Our friends at Seric launch SmartSTEMs: encouraging, involving and inspiring more young people into science, technology, engineering and mathematics. Their first mission in 2015 is to inspire young girls, aged 11-18, to become the great thinkers and creators of tomorrow. Snook's Sarah gave a talk on co-designing a better world in a room full of inspiring young girls in June and even managed to fit in a brilliant Mexican wave! Core 77 Award So, we only go and bag the top award from Core 77 in the Social Impact category for CycleHack. We're honoured, given the other awards went to some of the biggest design agencies, including IDEO.

July – September

Glasgow City Council Website We continue our work with Glasgow City Council to engage citizens in the re-design of their new website. A first for the Council, we directly bring the public into the process, researching their needs from services and relaying this back iteratively week on week to the Council to modify both their user experience and content for their forthcoming new site. Make Things Last (Zero Waste Scotland) We support Zero Waste Scotland and their Make Things Last campaign to run a quick fire hack in our studio to develop new service models for the shared economy. Ideas span from recycling and reusing birthday cards to rent a suitcase models for travelling. TedxPortobello We take part in Tribe Porty's first TedxPortobello: an amazing event we feel lucky to be part of. Our Sarah manages to squeeze her design journey into less than 15 minutes. Sexual Health and Wellbeing report Working with Young Scot and LGBT Youth Scotland last year, we explored young people’s views on sexual health and relationships in the Greater Glasgow and Clyde area for the NHS GGC. Young Scot hosted an online survey and all partners were involved in a series of workshops with young people. We worked closely with a core group of young people who acted as peer researchers through The Matter process, producing a newspaper outlining their findings. The results were published and our original report here. Design for health | Sheffield Valerie is invited by Sheffield Hallam University to take the lead of a team at their 24 hour Design Challenge at the 2015 Design4Health conference, organised by Matt Dexter and led by Julia Cassim of Kyoto Design Lab. Revolution Talk at Creative Edinburgh Mornings Sarah gives a new talk entitled 'Revolution' and building movements for our friend Alex Humphrey Baker at Edinburgh's Creative Mornings. Vista Over a four-month period, our Andy and Alex facilitated 5 workshops with Vista: a leading provider of services for blind and partially sighted people in Leicester, Leicestershire and Rutland. The initial brief aimed to deliver and support the upskilling and capacity building of staff at Vista by introducing members of the team to design thinking and service design processes. vista New Office and Interchange opens We move! Our team rolls their sleeves up to move us from our humble beginnings on Bath Street to our mammoth new space on Miller Street. We open our co-working and events space which still has space and is open for events at half day and full day rental. the interchange: glasgow Stirling Futures Lab We run a hack focused on Stirling City Centre and the forth coming Culture Plan. On behalf of Forth Valley College, we invite students to build prototypes of what they'd like to see the city centre used for. Society by Design Pecha Kucha In collaboration with Taktal, we run a Pecha Kucha at the Whisky Bond entitled Society by Design. We ask what design means to different sectors of society and how we apply the process to engage citizens in the design of the future. Our very own Valerie and Keira take to the stage.  Better World by Design Sarah is flown out to Providence in the States to join a panel with the Director of Frog and curator at the Moma in NYC under the fine roof of Brown University. We have an amazing time and kudos to the brilliant organising panel who like to dabble in Karaoke too. Dearest Scotland Book Launch at Scotgov What a year for Dearest Scotland. We close the core of the project with an invited exhibition inside Scottish Parliament and book launch in Edinburgh. We're particularly happy when Nicola Sturgeon shows up to grab her copy of the book dressed in the brand colours. And that's it –  Snook's first published book. dearest scotland in parliament Culture Aberdeen We begin an exicitng new project with Aberdeen City Council to support them in engaging citizens and the cultural sector to co-produce a Culture Plan for the city. We launch a Citizens Circle and Culture Circle to support the development of wider public events. We're continuing to run and update Culture Aberdeen here into 2016. Walk Hack walk hack Building on our CycleHack work, we support Sustrans to develop a model to bring interested citizens together to encourage walking in the city. Run by Keira and Sam, they bring together a variety of groups to undertake fast paced research and create design interventions and prototypes for the city. Inspiring City Awards We don't win but at least we're shortlisted for a finalist in the Inspiring City Awards for young business person of the year. The whole team join the evening and our Eve wins selfie of the evening (she does do communications after all!) Whose Round Freshers Weeks Our work from 2014 continues on in 2015 as we deliver our Alcohol Awareness work for NHS Greater Glasgow and Clyde. During September, our busiest period kicks off, spending time at Fresher Festivals collecting Dear Alcohol stories from new students. We will be publishing these in 2016. dear alcohol Innovative Learning Week | Edinburgh University We work with our friends at Edinburgh University to co-design a hack pack and model for rethinking events at the annual Innovative Learning Week. Aye Mind Gif Workshops Lets chat about mental health AyeMind continues to grow over 2015 and we run a host of workshops with young people to create animated GIFs for the Aye Mind site. London Design Festival Launch We take part in London Design Festival and Emma opens up our London base to talk about Snook and Service Design. We co-host with Jon Foster of Origin Housing Association, Settle and The Point People.

October – December

Unusual Suspect festival Social Innovation Exchange (SIX) from the Young Foundation bring their conference up North and Snook support in designing the host tools, opening up our new studio as Café during the festival. Over 600 people engaged with the Festival across the city. #UnusualGlasgow was supported by the Big Lottery Fund Scotland, Nesta, and the Joseph Rowntree Foundation. Rebase Dublin Our friends at Rebase, Dublin kindly invite Sarah over for a flying visit to talk about social innovation and design. BadgeMaker We're awarded a Vocational Learning and Technology fund by the UFI charitable trust to continue the work on BadgeMaker we began in 2013. BadgeMaker will allow young people to display a range of skills that build upon traditional qualifications. As educators and businesses devise their own badges, we're expanding the ways in which young people can personalise their learning. Badges act as a digital form of validation that can be shared with educators and future employers. We're excited to be working in partnership with Borders College and Dynamically Loaded to bring this to life in 2016.  Promoting Change Network We work with Lankelly Chase again to run a two-day Promoting Change Network event in Birmingham with 150 people. We come together to discuss actions we can take to create a supportive, trusting and relationship-based approach to end severe and multiple disadvantage. The groups create 14 projects for taking forward in the New Year to drive a movement around equality and people facing severe and multiple disadvantage. promoting change network National Galleries of Scotland We run a project with National Galleries of Scotland and pupils from James Gillespie High School in Edinburgh to design interactive media concepts to promote the gallery to their peers. Students took part in workshops, designed in collaboration with us, thinking about what they might want to gain from looking at modern art in a gallery setting. The aim of the project was for the students to come up with ideas for a digital resource, using the exhibition as inspiration, and to learn about digital career possibilities within the creative industries. Read more about the project here and the outputs here. Fife Council We run a hack focusing on the future of the digital work force with Fife Council. This is a first step into this practice for the Council. Hosted in collaboration with Microsoft, we work for a day with staff from different departments to design new initiatives around what the future workforce needs to meet the needs of service users in the future. Domino Letting We work with our friends at Domino Letting to document their end to end processes. We love working with local business and supporting them to become more efficient and customer-centric in what they do. We create a new service manual for the letting agency and a digital Wiki to continuously update and find work processes for all new and existing staff. Home Care We continue to work on a new online Home Care service. We undertake research with UK citizens and their families to research the feasibility of buying home care online and design a service model for integrating care providers, council direct payments and service users all into one journey. The final alpha product is being built now for testing in 2016 which we'll be supporting. Service Design for Uni Training Working with our long time collaborator, Jean Mutton of Go Process Design, we deliver our final training sessions in Service Design for Universities. This year, we've worked with SROC and self-hosted the training in our own Interchange. Expect more of this in 2016. Loch Lomond and Trossachs National Park win award Our friends over at Loch Lomond only go and bag themselves an award from Scottish Government for Our Live Park, an initiative that Snook supported back in 2014 to improve the engagement with the local community in the Main Issues Report. Congratulations team! Andy in Poland Our Andy heads over to Krakow to present at #WDKRK on design innovation. He gets over 150 people playing with play-doh and delivers a stellar talk. New Brand Over 2015, with a growing a team and getting our studio move underway, we slowly developed a new brand. You'll see from some of our open blog postings, it's really tough to make the time to service design yourself. We're going for the soft launch approach, you may have seen elements of it appearing across our platforms but we're awfully proud of our new logo and brand. snook logo Keep your eyes peeled for our new website in 2016.

What can you expect in 2016?

There are some big new projects in the pipeline that we can't quite announce yet but will be coming to your inbox shortly in 2016. We're continuing to support CycleHack in 2016 and will be helping them get over the line of 70 cities this year. We're going to be running our own training on service design and sector specific training: from health to cultural sector. With over 7 years experience designing services and 150 projects under our belt, we don't just bring the textbooks and methods but case studies and stories of how it works in the real world. So, cheers and here's to a brilliant 2016! [post_title] => 2015 | A year in review [post_excerpt] => We opened a new office in London, grew its central HQ in Glasgow to a beautiful new space and notched up some fantastic new collaborations. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => snook-2015 [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:41 [post_modified_gmt] => 2019-12-04 00:09:41 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=9181 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 14 [current_post] => -1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 11711 [post_author] => 18 [post_date] => 2016-05-20 09:34:21 [post_date_gmt] => 2016-05-20 09:34:21 [post_content] => Borders College began issuing Open Badges in 2013 using badges to acknowledge efficient use of Moodle by students as well as considering the application of Open Badges within the curriculum. The most significant impact, however, has come through the issuing of Open Badges to accredit all staff CPD learning. The College’s HR department have now replaced all paper based certification with Open Badges.
Borders College prides itself on student success and in order to facilitate increased success across the student body they have established a dedicated e-learning team within the College to support technology enhanced teaching and learning.
 

The Challenge

Paper based certificates issued by the HR department to staff upon completion of mandatory and optional CPD training, which takes place four times per year, were often lost or thrown out. This resulted in two main issues:
  1. It was difficult for the HR department to track staff CPD activity as staff were not always able to produce evidence of attendance and completion. Similarly staff found it difficult to report to line managers on their progress as certificates had often been misplaced.
  2. Staff saw limited value in CPD sessions as the paper based certificates were only recognized within Borders College and provided little professional value to staff, particularly if they chose to move employers.
The aim, therefore, was to introduce a system which overcame these issues and provided added value to staff. Mozilla’s Open Badges appeared the best method to resolve such issues and also offered an opportunity to raise awareness of the potential of Open Badges amongst all staff for application in other areas of the curriculum.  

The Activity

Barriers included: At the time of first issuing the College was running Moodle 2.3 which did not support badge issuing (versions 2.5 onwards easily support the process - http://docs.moodle.org/25/en/Badges). The College’s Learning Technologist was able to develop a piece of code which made it possible to issue badges through Moodle 2.3. The e-learning team (responsible for open badges in the College) felt it was important to make the badge aesthetically please and although the criteria were agreed to be the most important element, a good looking badge helped to encourage people to aspire to the achievement of such. This meant that the team’s graphic designer spent a significant amount of time drawing badges in Adobe illustrator and defining a Borders College style for CPD open badges. This has been useful in the long term as now badges are produced much more quickly according to the guidelines set. Examples of the badges designed at Borders College can be seen here: http://www.bolt.ac.uk/badges Badge issuing is done manually. HR send an email to the e-learning team indicating who has attended/completed which CPD courses. These are then issued. A more efficient method is currently being discussed with HR and consideration is being given to linking to existing HR systems. Initially staff were wary of the concept of Open Badges, feeling it was something which was going to add additional tasks to their increasing workloads. Awarding badges for sessions which they had chosen to attend allowed staff to engage with badges in a risk-free way. This had the added benefit of raising awareness, introducing an element of competitiveness amongst staff (some of whom were keen to collect as many badges as possible) and enabling staff to consider alternative implementations of open badges across the College.  

The Outcomes

The project had significant impact on the College as all CPD training is now recognized through Open Badges. This is now accepted as standard practice across the College and the maintenance of this system will be sustained by the e-learning team. By showing the power of Open Badges in this way there has been increased interest and acceptance of the potential of Open Badges across the curriculum. The College’s HR department is showcasing the badges developed with the SCDG group and considering opportunities for creating and issuing consistent badges across all Colleges within the group. The project has also generated interest from local organisations around opportunities for using Open Badges for similar purposes, including NHS Borders. Economically the College is saving time and money previously invested in designing, printing and issuing paper certificates as well as the environmental impact associated with lower printing volumes.  

Learner Perceptions

“We introduced open badges for our continuous professional development in June 2013. This method of accrediting CPD enables our staff to demonstrate in various forums their commitment to CPD and their achievements through an extensive CPD programme. Staff are able to share their electronic data on moodle and social media sites providing evidence to potential employers and regulatory bodies of their involvement with relevant and valuable CPD. From a College perspective we no longer issue paper certificates of attendance which only contained limited information. Now we are able to use the Open Badges to share comprehensive information embedded into the badge to make the learning more meaningful”.   Debbie Kerr Head of HR and Development  [post_title] => Replacing paper based certification of CPD activity with Open Badges [post_excerpt] => Using Open Badges to acknowledge student learning and accreditation of Staff CPD learning, has not come without challenges. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => badgemaker-paper-certification [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:39 [post_modified_gmt] => 2019-12-04 00:09:39 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=11711 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 14 [max_num_pages] => 1 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => [is_search] => 1 [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_posts_page] => [is_post_type_archive] => [query_vars_hash:WP_Query:private] => 75f69fff30d1aaa2cf75cdbd0d5f078f [query_vars_changed:WP_Query:private] => [thumbnails_cached] => [stopwords:WP_Query:private] => Array ( [0] => about [1] => an [2] => are [3] => as [4] => at [5] => be [6] => by [7] => com [8] => for [9] => from [10] => how [11] => in [12] => is [13] => it [14] => of [15] => on [16] => or [17] => that [18] => the [19] => this [20] => to [21] => was [22] => what [23] => when [24] => where [25] => who [26] => will [27] => with [28] => www ) [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) )

14 results for Open Badges