WP_Query Object ( [query] => Array ( [s] => jobs ) [query_vars] => Array ( [s] => jobs [error] => [m] => [p] => 0 [post_parent] => [subpost] => [subpost_id] => [attachment] => [attachment_id] => 0 [name] => [pagename] => [page_id] => 0 [second] => [minute] => [hour] => [day] => 0 [monthnum] => 0 [year] => 0 [w] => 0 [category_name] => [tag] => [cat] => [tag_id] => [author] => [author_name] => [feed] => [tb] => [paged] => 0 [meta_key] => [meta_value] => [preview] => [sentence] => [title] => [fields] => [menu_order] => [embed] => [category__in] => Array ( ) [category__not_in] => Array ( ) [category__and] => Array ( ) [post__in] => Array ( ) [post__not_in] => Array ( ) [post_name__in] => Array ( ) [tag__in] => Array ( ) [tag__not_in] => Array ( ) [tag__and] => Array ( ) [tag_slug__in] => Array ( ) [tag_slug__and] => Array ( ) [post_parent__in] => Array ( ) [post_parent__not_in] => Array ( ) [author__in] => Array ( ) [author__not_in] => Array ( ) [ignore_sticky_posts] => [suppress_filters] => [cache_results] => 1 [update_post_term_cache] => 1 [lazy_load_term_meta] => 1 [update_post_meta_cache] => 1 [post_type] => any [posts_per_page] => 100 [nopaging] => [comments_per_page] => 50 [no_found_rows] => [search_terms_count] => 1 [search_terms] => Array ( [0] => jobs ) [search_orderby_title] => Array ( [0] => wp_pbc_snook_posts.post_title LIKE '{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}jobs{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}' ) [order] => DESC ) [tax_query] => WP_Tax_Query Object ( [queries] => Array ( ) [relation] => AND [table_aliases:protected] => Array ( ) [queried_terms] => Array ( ) [primary_table] => wp_pbc_snook_posts [primary_id_column] => ID ) [meta_query] => WP_Meta_Query Object ( [queries] => Array ( ) [relation] => [meta_table] => [meta_id_column] => [primary_table] => [primary_id_column] => [table_aliases:protected] => Array ( ) [clauses:protected] => Array ( ) [has_or_relation:protected] => ) [date_query] => [queried_object] => [queried_object_id] => [request] => SELECT SQL_CALC_FOUND_ROWS wp_pbc_snook_posts.ID FROM wp_pbc_snook_posts WHERE 1=1 AND (((wp_pbc_snook_posts.post_title LIKE '{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}jobs{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}') OR (wp_pbc_snook_posts.post_excerpt LIKE '{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}jobs{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}') OR (wp_pbc_snook_posts.post_content LIKE '{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}jobs{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}'))) AND (wp_pbc_snook_posts.post_password = '') AND wp_pbc_snook_posts.post_type IN ('post', 'page', 'attachment', 'work', 'jobs', 'people') AND (wp_pbc_snook_posts.post_status = 'publish' OR wp_pbc_snook_posts.post_status = 'acf-disabled') ORDER BY wp_pbc_snook_posts.post_title LIKE '{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}jobs{77ac898d09a65913000b78dec127b24cf007d201b4c1126b0b08fc3ec0bd40b3}' DESC, wp_pbc_snook_posts.post_date DESC LIMIT 0, 100 [posts] => Array ( [0] => WP_Post Object ( [ID] => 17666 [post_author] => 89 [post_date] => 2019-11-05 16:09:10 [post_date_gmt] => 2019-11-05 16:09:10 [post_content] => Care about designing a future that’s better for the planet and everyone on it? Then come work here. We're looking for people who want to do their best work in an environment that's creative, collaborative and flexible. If you see a job here that you think you’re perfect for get in touch - we welcome applicants with diverse backgrounds and experience. [post_title] => Jobs [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => jobs [to_ping] => [pinged] => [post_modified] => 2019-12-05 01:34:59 [post_modified_gmt] => 2019-12-05 01:34:59 [post_content_filtered] => [post_parent] => 0 [guid] => http://localhost/snook-dev/jobs/ [menu_order] => 3 [post_type] => page [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 19238 [post_author] => 93 [post_date] => 2020-03-12 17:48:25 [post_date_gmt] => 2020-03-12 17:48:25 [post_content] => We're hiring at Snook - not just a few roles - lots of them. We’re looking to grow our team in a number of areas because we’ve got a big challenge on our hands.

Why is Snook here?

We’re on a mission to design a world where people and planet thrive. We think deep and look wide to transform the systems that shape our world. That means everything, everywhere – from exploring healthcare’s digital future to tearing down barriers to accessible transport. Bit by bit, we’re making our world more human – so everyone can thrive. We believe that when our world is built around people, it makes everyone happier, healthier, and more productive. Right now, parts of our world aren’t like that. They’re not designed for or with the people who live in them. This creates barriers that make life harder – from small, everyday experiences, to the bigger systems that shape our lives. We’re looking for people to help us make the world more accessible, more sustainable, more effective: more human.

What are we shooting for? Our 5 mission areas

Our missions are like shared dreams we are chasing. They are still in development but we’re crafting key questions that help us aim towards realising them. They are;

1. Thriving planet

2. Next-era government

3. Good business

4. Healthy lives

5. Communities for all

If all this sounds good to you, then come and join our team. We work both in the practical stabilising space (doing the hard work that needs to be done now to make things accessible in the current system) and the emergent space (thinking and articulating what a different system might look like in the future). Thanks to Cassie Robinson for her articulation of emergent models and roles.

What are we working on right now?

Who are we looking for?

We have lots of roles going as our team grows. We break down our roles into: Heads of - support the studio discipline and offer to grow  Principals - leading experts in their field with significant experience  Senior/Leads - experienced practitioners who can take a lead on projects Mid-weight - experienced practitioners Associate - entry level roles  We’re on the lookout for;

Delivery Managers

To support our design teams in delivering project outcomes and work with our amazing clients.  View our Delivery Manager job role.

Head of User Research

To grow and manage our user research team, building and developing our user research practice. View our Head of User Research job role.

User Researchers (entry level to senior) 

Looking for great researchers of all kinds with knowledge in the user research discipline and backgrounds in social sciences or experience in the field. View our User Researcher and Senior User Researcher job roles.

Head of Service Design

To grow and manage our team of service designers, building our practice in Service Design. View our Head of Service Design job role. 

Service Designer

We’re looking for people who are great at designing holistic services that work for a wide range of people. View our Service Designer job role.

Head of Digital 

To grow and manage our digital design team which consists of interaction, developers, technical leads, developers, building our practice in digital design. View our Head of Digital job role.

Content Designer

We need people who have experience of designing and testing language in the context of product and service design.  View our Content Designer job role.

Interaction Designer (entry level to senior) 

People who are great at designing accessible products and services, with a flair for great online experiences and a consideration for the user experience around them. View our Interaction Designer and Senior Interaction Designer job roles.

Digital Product Designer

Experienced designers who are great at shaping product and service direction to join our digital design team.  Job role details coming soon!

Technical Lead (senior/principal) 

A great all rounder who understands and has experience in technical development, data and enjoys unpicking complex challenges and can make simplifying complexity. Job role details coming soon!

Accessibility and Inclusion Design Lead and entry level/specialist 

People with a passion for products and services that are inclusive and accessible to all. We’re looking for people with specific experience in helping design and audit digital services that are WCAG 2.1 proficient but also go beyond this into considering inclusive design practices in all of our work View our Accessibility Specialist and Accessibility & Inclusive Design Lead job roles.

How does this all fit together?

We’re happy to share our organisation chart above. We’ve recognised a need for a new phase of growth which ensures we have a wider range of skills to meet the emergent needs of our clients and ensure we have the right support in place for our team by hiring heads of our disciplines to grow, nurture and train our teams.

How can I apply?

When our adverts go out they will specify requirements and skills for each role. But, we’re looking for a range of people and are open to all kinds of experience so please do apply.  If you’ve applied before, please do so again.  They will all be appearing on our jobs page and linked to this post as they go live. We recently overhauled our recruitment process to help ensure we’re building a diverse and inclusive team. Throughout the recruitment process, we’ll be providing applicants with any support they need. We actively encourage applications from a diverse range of backgrounds.  Please send your application to jobs@wearesnook.com with the title Hire me: Role Title (and your role you’re shooting for). All our jobs are advertised for at least 6 weeks but we are undertaking rolling recruitment so please do send in your applications. We will keep the posts open for as long as we need, to find the right people. [post_title] => We're hiring! [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => were-hiring [to_ping] => [pinged] => https://wearesnook.com/inclusive-recruitment/ [post_modified] => 2020-04-17 14:02:36 [post_modified_gmt] => 2020-04-17 14:02:36 [post_content_filtered] => [post_parent] => 0 [guid] => https://wearesnook.com/?p=19238 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 17667 [post_author] => 89 [post_date] => 2019-11-05 16:09:10 [post_date_gmt] => 2019-11-05 16:09:10 [post_content] =>

General enquiries

curious@wearesnook.com +44 (0) 141 258 7644

Job applications

jobs@wearesnook.com +44 (0) 141 258 7644

Keep in touch

Twitter  |  LinkedIn  |  Instagram  |  Subscribe to our newsletter [post_title] => Contact [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => contact [to_ping] => [pinged] => [post_modified] => 2020-02-17 15:03:46 [post_modified_gmt] => 2020-02-17 15:03:46 [post_content_filtered] => [post_parent] => 0 [guid] => http://localhost/snook-dev/contact/ [menu_order] => 4 [post_type] => page [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 12853 [post_author] => 29 [post_date] => 2016-09-01 13:35:59 [post_date_gmt] => 2016-09-01 13:35:59 [post_content] => Enrol Yourself is a platform set up by Roxana Bacian and Zahra Davidson aiming to harness the potential of peer groups, infinite content and a networked world for personalised, flexible and affordable lifelong learning. In this blog post, Roxana explains how the idea came about and how it works. From September, Enrol Yourself will be piloting a six month ‘learning marathon’ with thirteen participants, all professionals who want to push their creative development through setting learning goals they’ve been wanting to pursue, whether that’s acquiring a new skill, leading their own ventures or developing social innovation projects. The project’s early beginnings date back four years ago, when we met whilst working at Snook. We started having conversations about what work meant to us, how our personal values related to our working practice, why creative development and continuous learning mattered to us and most importantly how this fit with our day-to-day responsibilities. For myself, it started out of a need to explore different avenues for my work in design and beyond, into dance, writing and performance. I wanted to do this through short-term projects instead of long-term commitments such as a new job or degree. For Zahra, the idea for Enrol Yourself had grown out of several years’ work, research and thought, and whilst she had been thinking of applying for a master’s, she couldn’t find one that would truly tailor to her interest in design, sustainability and education, and the huge fee was a barrier too. Today, we have thirteen participants ready to kick-start their first ever learning marathon. We are encouraged to see others excited by the unbounded possibilities today’s world provides for learning. We are also looking forward to participating and understanding the needs of the learner at each stage of the journey, helping us build the tools that make personalised, lifelong and flexible learning possible for a wider group of people; from employees that need to meet the growing demands and responsibilities of their jobs to those for whom access to learning is a struggle. In order to get here, we've already started on a learning journey that has been made so much more positive through the support we've had from people within our networks and beyond. Starting with EdSpace who have offered us desk space and membership to their community: an extremely valuable chance to work alongside people transforming education; to Snook, who have offered us space to hold events and their ongoing feedback. We’re also thankful to UsTwo, Red Jotter, Forum for the Future and Coachbright for their ongoing support. There are many others we haven’t mentioned here, who’ve helped us in one way or another, whether through coverage, offering their expertise over lunch or the chance to share Enrol Yourself more widely. Between us we’ve met 40 people across several different countries to develop the idea through conversation. By going through this process we prototyped one element of a learning marathon: the value of networks for learning, which to us lies in building relationships, forming a collaborative web and framing our learning within collective thinking and practice.    Listen to 21st Century Design’s podcast to learn more about Enrol Yourself. Follow our progress on Twitter, Facebook or Medium. Applications reopen January 2017 for a second group to set out on their learning marathon. [post_title] => 13 learners setting out on a learning marathon [post_excerpt] => Enrol Yourself is a platform set up by Roxana Bacian and Zahra Davidson aiming to harness the potential of peer groups, infinite content and a networked world for personalised, flexible and affordable lifelong learning. In this blog post, Roxana explains what it is and how it works. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => learning-marathon [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:37 [post_modified_gmt] => 2019-12-04 00:09:37 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=12166 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [4] => WP_Post Object ( [ID] => 10682 [post_author] => 14 [post_date] => 2016-02-26 09:27:52 [post_date_gmt] => 2016-02-26 09:27:52 [post_content] => Type: Contract freelance or company Location: Glasgow, Galashiels or remote working from any UK-based location Contact: jobs@wearesnook.com Together with Borders College, we're looking for a talented Moodle developer to create a user-friendly solution for creating, issuing and displaying Open Badges in Moodle. ‘Badgemaker’ is funded by a grant from UFI Charitable Trust. The project will create a ‘one-stop-shop’ plugin, which could be offered to other Colleges and Universities. This is an exciting opportunity to solve an outstanding issue in Moodle, which has previously limited the potential of open badges across the platform.

The Role

The plugin will: Snook & Borders College will support the design, user requirements and testing. Time is of the essence! The plugin needs to be operational by end of May 2016. Ideally you would be available to start in March and will take full responsibility for the development and reporting of progress to the Project Lead.

Skills and abilities


Application details

Is this a challenge you can take on and make a difference in the lives of students? We want to hear from you. Email us at jobs@wearesnook.com with the subject title “Badgemaker Developer” with a CV or portfolio of development. [post_title] => Moodle plugin developer wanted [post_excerpt] => We’re looking for a talented Moodle developer to create a user-friendly Open Badge Moodle plugin. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => developer-wanted [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:41 [post_modified_gmt] => 2019-12-04 00:09:41 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=10682 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [5] => WP_Post Object ( [ID] => 10548 [post_author] => 14 [post_date] => 2016-02-09 18:00:44 [post_date_gmt] => 2016-02-09 18:00:44 [post_content] => Graphic Designer Full-Time / Salary dependant on experience Are you ready to Snook? We're looking for an experienced Graphic Designer to join our multidisciplinary team at our HQ in Glasgow. Could this be you? Read on and apply before the 1st of March.

The role

As a Graphic Designer, you will be a key part of project teams delivering work that identifies and improves services, products and experiences for our clients. We are looking for designers who are confident, can work across teams with minimal support, can convince others of their design decisions, are able to mentor and teach, and can take responsibility to manage smaller projects.

Essential skills


Team skills


Desired Skills


Application details

We want to see a CV, online portfolio and an example of something you’ve built on the internet. Send this to jobs@wearesnook.com with the subject title “Hire Me | Graphic Designer”. Remember, the deadline for this application is 1st March. Good luck! [post_title] => CLOSED: Come Snook with us! [post_excerpt] => We're looking for a Graphic Designer to come Snook with us. Could this be you? Read on and apply before 1 March. [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => join-snook [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:09:41 [post_modified_gmt] => 2019-12-04 00:09:41 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=10548 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [6] => WP_Post Object ( [ID] => 7272 [post_author] => 2 [post_date] => 2015-01-27 14:13:08 [post_date_gmt] => 2015-01-27 14:13:08 [post_content] => My Dad has always been one for making and sticking to plans. If we go holiday we need to be packed the day before, at the airport at least an hour early and all the travel documents need to be in order in a plastic sleeve in case of rain. Family outings, even for a lunchtime meal, have become a very serious affair. I guess I take after him in that respect: I’ve always been very good at planning out where I am going and what I want to do. I think I recognise that either through luck, skill or a mixture of the two, I will make sure I get there. sambeforeedit_Fotor3 copy As early as primary school in Edinburgh, I knew I wanted to do something artistic and creative with my life. At high school at I knew I wanted to do something in design. And by the time I was studying Product Design at the Glasgow School of Art, I figured that I was doing the right thing. But, you can imagine my dismay when I found myself a university graduate without a plan or direction. Despite this inherent design inclination, for the first time, I found myself unsure of where I was supposed to go. A summer of deliberation and escapism later I was applying for design jobs in and around the Scottish central belt looking for the next direction to take myself in. I was fortunate that this next direction became Snook. I was welcomed into the studio on a dreich Monday in October with smiling faces and offers of tea, and over the past three months I’ve had the pleasure of picking up new skills, working on innovative projects and meeting some truly fantastic people. I worked first on an ethnographic research project exploring the near future of personal banking and monetary management. This was a breath of fresh air to me after a summer of design withdrawal. I found myself re-finding my design footing in interviews, analyses and concept development and all within a fortnight timespan. After this warm-up of my designer muscles, I moved onto aiding the ‘Dearest Scotland’ campaign; a Snook developed initiative to gather the Scottish public’s hopes and dreams pre, during and post independence referendum. I was given the task of further embedding Dearest Scotland into casual spaces in Scotland for which I developed and began ‘manufacture’ of a series of pop-up letter boxes to be placed around the country. Subsequently, Dearest Scotland has become a project quite close to my (Brave) heart and I am excited to see how it evolves in the coming months. Snookster DS Whilst spinning the proverbial Dearest Scotland plate, I was also introduced to Snook’s ongoing work with Carr Gomm in Edinburgh. At Carr Gomm, we were working to embed service design principles and methodology into the running of their organisation and to educate and train their staff on how to identify and creatively solve problems. The all-day workshops in Edinburgh necessitated some offensively early trains from Glasgow Queen Street but even they failed to dampen my mood; I was designing for a living and loving it. Snookster Carr Gomm Now, my time at Snook as a Snookster has come to an end and it goes without saying that I have appreciated my time spent here immensely. It has served as an interesting first foray into what I can expect of being a design professional. And I have to say; I quite like what I see. On further good news, I have the pleasure of announcing that I will be joining the Snook team full time as a Junior Designer in this New Year. The part Snook plays in the evolving role of design in Scotland is so instrumental, and I feel equally excited and honored to be a contributory to it. It seems I’ve developed a plan after all. Dad will be pleased. [post_title] => Samster The Snookster - A Reflection on Interning at Snook [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => samster-the-snookster [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:10:08 [post_modified_gmt] => 2019-12-04 00:10:08 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=7272 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [7] => WP_Post Object ( [ID] => 7015 [post_author] => 2 [post_date] => 2014-09-22 17:57:20 [post_date_gmt] => 2014-09-22 17:57:20 [post_content] => Hi there talented people of the world. Snook's expanding in different directions with a few projects on the horizon. We're exploring a variety of roles so we're keen to hear from who's out there. If you're a designer with a flare for digital and service thinking, an amazing visual master of interface and graphics, a dab hand at digital development or just a really organised manager who's worked with creatives, reveal yourself. We're looking for both freelancers and talent who are after a fast paced team to work with on a variety of projects in the social design space. This is a really open call out - the only stipulation we've got is that you have a bit of professional experience under your belt, 2 years minimum would be ideal. Talent, reveal yourself by sending us an email with your portfolio and CV and current status to jobs@wearesnook.com [post_title] => Talent Hunt [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => talent-hunt [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:10:10 [post_modified_gmt] => 2019-12-04 00:10:10 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=7015 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [8] => WP_Post Object ( [ID] => 6816 [post_author] => 3 [post_date] => 2014-06-09 11:28:00 [post_date_gmt] => 2014-06-09 11:28:00 [post_content] => Every now and again you meet somebody who is really special. Roxana is one of those people. She came along to the Snook Ensemble in 2012 and within a few weeks she was a Snookster. We were lucky to work with her for two years and now we're celebrating her time  at Snook - she brought optimism and smiles in magical doses, as well as sheer hard work and determination. Roxana has worked on a wide range of projects for our clients such as Stirling Council, NHS 24, Scottish Government and Hyper Island. She's written clever stuff about what she learned and we are delighted to share it with you.
"Service design? Say what? In this blog post I will tell you about how I went from Occupying to working with the government. In September, 2011, I was a visual perfectionist with a fresh Communication Design MA degree and a strong determination to change the world, a desire that sprang out of personal experiences of a world that wasn't rising to my expectations. First, I Occupied, but at the end of the day, occupying felt too passive for me. So, I became a Service Designer at Snook working in the public sector in Scotland. After 2 years in the field, I feel I have something useful to share. I want to tell you about what being a Service Designer entails, what it takes to apply it in the public sector and a few tips for those who are thinking to work in this sector. Service Designers? Service Designers are applied scientists. They research the world as it is and use that information to hypothesise possible scenarios of how a specific service could be different, design a strategy for it and then test it with the end users. If the odds are on their side, they also get to implement that strategy. Implementation is usually a complex process and is dependent on many external factors such as budgets and organisational aims. Community engagement Service Design starts with people and studying their behaviours and values. You need to continuously find new ways of using existing or inventing new research and engagement methods that help you relate to the people you meet in order to gain insight into their lives, needs and desires. The art of designing engagement tools can sometimes turn into a hexagon-shaped hell when you do it for the first time (as it did for me), but most often, keeping things simple is best. As much as it is about finding patterns, researching for design involves looking deep into the detail and identifying the oddest insights - they can sometimes be your best friends. Knowledge carriers However, giving people a voice is only the start. One of the key roles of a Service Designer is facilitating interactions and building relationships between service providers and users. At Snook, Service Designers are called translators. What this means is that, as a facilitator of conversations between the user and the provider, you need to carry knowledge from one to the other. In order to do so, you need to  know how to generate insights from research and work with different levels of meaning. There are so called 'lower level insights' and 'higher level insights' and you need to ensure that your final insights belong to the same level of meaning. Co-design To make your idea a reality, you will need to learn to be a maverick and a deep end diver. That means using your skills and ingenuity to test your ideas. Putting your rough prototype out into the real world is scary, but vulnerability breeds power. This stage in the design process reveals important aspects about your design that you might need to reconsider. It is an iterative and emergent process that can be very efficient and insightful when users are invited to use and give feedback on your prototypes. Organisational change Service Designers work together with organisations to apply and implement the services co-designed with users. Working inside the public sector can be challenging if you are someone who has had little contact with this sector. Supporting organisations to put people first, implement changes and sustain them takes determination, guts and patience. You will need to go out of your way to understand dynamics of politics and organisational culture. You will also need to be fluent in 'Ultimate Babel' in order to relay information targeted at many different audiences and choosing your language accordingly depending on whether you are addressing the NHS, local government or academia. Future Service Designers Here are five lessons I learnt from my experience as a Service Designer at Snook: 1. Immersion in a new sector or field is a long process and requires interest, sharp focus and an enterprising spirit. Service Designers need to place great emphasis on immersive research that allows for deep insight and knowledge creation. 2. Service Designers need to work closer than ever with clients and involve them at every stage of the design process. Similar to how the public sector needs to work together with their users in order to deliver user-centred services, so designers need to create an accessible narrative for design to increase buy-in and demand of designed services. They need to educate clients and the public about the value in design and what it can do in order to usher supporters who can advocate for procurement processes, funding streams and systems that facilitate a thriving environment for small design organisations and independent designers starting out. 3. Graphic Designers, working in a Service Design studio will be the ultimate challenge to test your abilities of communicating clearly, concisely and effectively. However, you will need to give up your visual perfectionism for adaptive empathy. Typography is beautiful but most often, in Service Design, legibility will do. 4. Working in the public sector can sometimes mean you have to consider politics, agendas and organisational dynamics. You will need to learn where your responsibility as a designer ends and where the clients' start. Without management skills, you will not achieve the impact you are aiming for. Stand your ground, delegate work efficiently and master filtering feedback and responding to it. 5. 'Design is not always sexy'. (Sarah Drummond, Co-founder at Snook) It is not about Post Its. It is, though, about people skills, management skills and intentional mindsets that are able to construct a vision, build efficient partnerships and use design to turn insights and creative concepts into realistic and sustainable innovation. What is design? Practising in a field that is constantly evolving and where new disciplines are rapidly emerging, it is imperative that we constantly probe ourselves and seek to build a coherent discourse for our discipline. My experience of working at Snook has prompted me to reframe my design practise. Service Design has allowed me to support organisations to research and implement development by involving the user. In further pursuing my career in design, I am interested in reversing the process and using design in supporting individuals to gain access to unknown worlds, whether that is the financial gobbledygook or their neighbour's morning routine - I am eager to design visual, experiential and immersive interventions that open the design process to the public and engage audiences in conversation, critical thinking and build new connections and relationships between people. From Service Design, I gained a glimpse in the public actor in Scotland and the processes behind it. This will allow me to act as a more educated challenger of the status quo and someone who can make realistic and informed suggestions of ways in which life in society might be different. In this time of scarce jobs and financial adversity, I feel as young designers, we need to reinvent conventions and catalyse alternative ways of thinking. But in order to do that we need to first challenge our own practise and take our personal and professional selves outside our comfort zones."
We're extremely sad to be saying goodbye to such a talented and wonderful human being! The good news for YOU is Roxana is now transitioning into Experience Design and is available for collaborations and adventures of all shapes and sizes. Be sure to follow her tweets, check out her website and seize the chance to work with her! [post_title] => Five lessons I learned at Snook [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => five-lessons-i-learned-at-snook [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:10:11 [post_modified_gmt] => 2019-12-04 00:10:11 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=6816 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [9] => WP_Post Object ( [ID] => 7461 [post_author] => 29 [post_date] => 2012-08-01 16:55:02 [post_date_gmt] => 2012-08-01 16:55:02 [post_content] => We co-designed ways to improve the Scottish school leavers journey. CLIENT: SCOTTISH GOVERNMENT, STRATEGY UNIT AND EMPLOYABILITY, SKILLS AND LIFELONG LEARNING DIRECTORATE PROJECT: RE-DESIGNING THE POST 16 LEARNER JOURNEY DURATION: 4 MONTHS

Areas of Impact

Government 20% Frontline 60% Learners 20%

The Brief

The Scottish Government is committed to becoming a more creative organisation. The Strategy Unit commissioned Snook to work with The Post-16 Learner Journey project team on their priority to redesign the Post 16 learner journey. The project's aim was to create a better understanding of this journey from the learner's perspective. To achieve this Snook worked with The Learner Journey Team to co-design new solutions, products and services which would improve the journey of leaving school in Scotland. The Post-16 reform team are responsible for taking forward the reform of the whole of post-16 education system in Scotland, with the ultimate aim of improving the life chances of young people, supporting economic growth and increasing jobs.

The Results

The Benefits

The output of this work is a film that showcases the qualitative feedback gathered and a report outlining actions to move the project forward. The benefits of this output are:

What They Said

"My team has been working closely with Snook over the last six months or so on a project aimed at improving journeys through learning for those who have left school. The work that Snook have led on gaining a better insight into what learners want has been invaluable, as has their work to engage learners in developing solutions to the problems we have identified. The design approach has brought a new perspective to our thinking on learner journeys which will be instrumental in shaping our future policies in this area." Gavin Gray, Head Of Higher Education Directorate - Scottish Government

Now What?

Snook are working closely with the Learner Journey team to design a strategy and action plan to enable a design capability within The Employability, Skills and Lifelong Learning Directorate. This is what we call 'embedding a designer' - in this context, their role is focused on prototyping and testing ideas with learners and key stakeholders. [post_title] => Government [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => government [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:10:13 [post_modified_gmt] => 2019-12-04 00:10:13 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=7461 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [10] => WP_Post Object ( [ID] => 1394 [post_author] => 29 [post_date] => 2011-06-06 10:12:23 [post_date_gmt] => 2011-06-06 10:12:23 [post_content] => I’m the new boy in Snook. Well actually I’m the only boy in Snook. And the only person over thirty. Well over thirty actually. So those are the gender and age issues taken care of. Snook is a brilliant and beautiful idea that I am thrilled to now be a part of. Design has this incredible potential to transform public services and the civic sphere in positive and progressive ways, and Snook is at the very vanguard of this new design movement. The challenge is to develop new strategies and tools that empower ordinary people to shape change. I see the new design as a political force that replaces the tired and irrelevant mechanisms of party politics with a vibrant socially responsible creativity. At its core, Snook comprises four dynamic, highly talented and visionary individuals whose  productivity and quality of work is simply remarkable. They have already made their mark on service design in the UK, and founding partners Sarah and Lauren have been invited - all expenses paid - to run workshops and consultancies from New York to Beijing, from Taipei to Berlin. And they have only just graduated. That is truly remarkable dynamism.   The world is transforming and needs wholly new ideas, creative tools and methods of working. Those companies reshaping our world, from Google to Twitter, and the emerging social movements creating a new impulse for democratic change, as we have seen in the Arab Spring, are led by a new generation that has not been institutionalised, and is more determined to embrace change. Snook is part of this. In the corporate world, there’s another new phenomenon - bi-generational management, which is the norm for most successful high tech start ups in the US. Linking the youthful vision of Generation Y to the experience of the Babyboomers appears to give new companies a competitive edge. That is what we hope too! I actually have a day job. I am Professor of Design Policy at the University of Dundee. I have written two of the leading texts in the field of design management, which have been translated in Chinese, Russian and Spanish. I have led major research projects in design, and been a design policy advisor to the UK government. I was co-director of the Design Council’s Design Against Crime project. I have been invited to speak to conferences throughout the world, and have broadcast on TV and radio about design. Before working in design education and research, I was a community activist and research consultant for local government and trades unions. I taught one of the founding Snook partners, and feel privileged to be working alongside her in my associate role within Snook. One of my jobs is to help Snook develop and grow, and to help manage that process of change. So, I act as a coach and mentor to the team and an advisor on their strategic and operational development. Snook is in the knowledge business. So am I. This means that my second role is that of helping Snook communicate the knowledge they create, and turning that knowledge into products. I also help to ensure that Snook is informed by the latest academic design research, and where necessary to build alliances and partnerships with academia. Snook has always had a strong educational role and ethos, demonstrated through projects such as Studio Unbound and more recently Matchable. As the education landscape undergoes continued transformation, then new opportunities arise for Snook to innovate and provide new services. I will be working very closely with them on this aspect of their business. A new chapter is opening for Snook. This is nothing to do with me, but is a consequence of an expanded full time team, new projects, a new dedicated office in the heart of Glasgow, new business systems and new strategic objectives. Exciting times. Very exciting. Especially because I have a small part to play in the shift from Snook Beta to Snook 1.0. I can't wait to see Snook 2.0!" [post_title] => Hi I'm Mike and I'm new at Snook [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => hi-im-mike-and-im-new-at-snook [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:10:14 [post_modified_gmt] => 2019-12-04 00:10:14 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=1394 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) [11] => WP_Post Object ( [ID] => 4059 [post_author] => 3 [post_date] => 2010-05-09 21:25:22 [post_date_gmt] => 2010-05-09 21:25:22 [post_content] => David Barrie invited Snook to be part of an international workshop into urban regeneration through culture.  The purpose of this work at Speirs Locks is to provide a framework and implementable plan that identifies what forward uses and actions should be promoted that will help Speirs Locks become a world class creative neighbourhood.  David is carrying this work out as part of an innovative collaboration between Architecture Design Scotland and creative organisations based in the Speirs Lock Area of North Glasgow. I described my time at Speirs Locks as a ‘day with a difference’. So what was different about it? Well, I spent the first half of my day in an old glue factory which was inspiring despite being freezing. I then ‘toured a site’ with an architect, something I have never done before. I spent the second half of my day in Scottish Opera, after a behind the scenes tour -  a place I would never typically find myself and I played a beautiful grand piano at the coffee break – something I would love to do every single day but rarely get the chance to… As the appointed ‘visualiser’ I spent the best part of the day listening and translating what I could hear into pictures. I was also the ‘voice of social innovation’ (as David put it ) which was interesting as the majority of the people there were from architecture, arts, performance, planning, regeneration etc and I believe social innovation and motivation has a key role to play in any venture involving communities. Things got really interesting when Adam, a member of the community, joined us and the conversation turned to the grits of grassroots and how we could make the most of what is already there. I asked the group to think about what we could all go and do tomorrow, that requires no funding or framework, just a thing, anything, we can do to engage with the people who live here… The group split up into teams ; ‘Wouldn’t it be brilliant if?’ | Touchpoints | Whales and Plankton | -Ing the thing | to explore this notion of growing the people and then growing the place whilst thinking practically and economically. The ideas that appealed to me the most were: As always, the day ended with lots of questions needing answered; * What are the demographics of the future community? * What will be the educational requirements of that community? * What jobs will be offered by the site? * What are the health and well-being needs of the future community? * How will the site contribute to and express urban identity and civic pride? * How do people socially interact on site? * What are the opportunities on offer for independent business? * What are the aspirations for micro-enterprises? * How will neighbouring communities feel that the site is beneficial to their area? * How will the site support the generation of new creative and social networks and enterprise? * What opportunities will the site offer for personal development? * What shopping facilities will it offer? And last but not least, I made new friends : Tom Beardshaw Laura Mc Naught Gary Watt , Mhari McMullan and caught up with old ones. Definitely a day with a difference. Photos from Tom Beardshaw [post_title] => Speirs Lock: Visualising Grassroots of Glasgow [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => speirs-locke-visualising-grassroots-of-glasgow [to_ping] => [pinged] => [post_modified] => 2019-12-04 00:10:49 [post_modified_gmt] => 2019-12-04 00:10:49 [post_content_filtered] => [post_parent] => 0 [guid] => http://wearesnook.com/?p=160 [menu_order] => 0 [post_type] => post [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 12 [current_post] => -1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 17666 [post_author] => 89 [post_date] => 2019-11-05 16:09:10 [post_date_gmt] => 2019-11-05 16:09:10 [post_content] => Care about designing a future that’s better for the planet and everyone on it? Then come work here. We're looking for people who want to do their best work in an environment that's creative, collaborative and flexible. If you see a job here that you think you’re perfect for get in touch - we welcome applicants with diverse backgrounds and experience. 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