Hello, we are Snook. We’re a design studio built to make the world more human.

Our purpose

We design viable, sustainable and fair services with people’s real needs at their heart.

What we do

We work extensively with the UK government and the NHS, helping them meet their commitment to ensuring services are designed around user needs. Having these ongoing partnerships allows us to take on many other projects with charities and other companies as well as continue our commitment to creating a sustainable, fairer future for everyone on the planet.

By connecting deep, strategic thinking to design we can tackle the most complex challenges. And by engaging with everyone from the boardroom to the waiting room we can effect positive change together.

How do we get there?

We work with our clients to design products and services people need to live healthy, prosperous lives. As part of the NEC group, we have the ability to not only deliver the research and design but also build the technology and systems that ensure services meet society’s needs.

Snook volunteers checking people in at DOTI Fest 2019

Our missions

A more human world is a big challenge. We’ve broken it down into 5 missions. Here’s our current thinking:

Thriving planet

We work to make sure the sustainable thing is always the best thing. We strive to keep the planet’s long term health at the heart of all the work we do.

Next era government

We work with national and local governments to ensure that the needs of all people, in every situation, are at the heart of public services.

Good business

We work with organisations to build viable, sustainable, fair products and services that meet both the needs of the people that use them and those that deliver them.

Healthy lives

We work with healthcare providers to understand the needs of their patients, carers and staff, as well as the wider systems that surround them in order to design and deliver positive outcomes for all.

Communities for all

We work with communities to develop the tools and systems they need to realise their potential. We collaborate with all involved to develop resilience and autonomy.

Working with us

Over a decade we’ve built an intrepid team of designers, researchers, strategists and more all driven by our shared values.

Whether it’s building digital platforms, designing services or finding out what people actually think about you (and what to do with that knowledge), we can help.

Tesco logo
Reach Volunteering logo
NHS National Service Scotland logo
mozilla logo
department for education logo
addaction logo
Camden council logo
Comic Relief logo
Google logo
Government Digital Service logo
Save the children logo
Scottish Government logo
Sodexo logo
Department of Health logo
Hackney Council logo
Police Scotland logo
The Children's Society logo
Scout logo


In all our work we apply a set of principles that define us and ensure we’re doing the right thing

Our practice

  • Human-centred
  • Live & agile
  • Open & inviting
  • Contextualised
  • Designed for impact