I am very excited to say that Global Service Jam is officially alive and kicking. It’s happening and it’s coming to a city near you!!!!!

When we say ‘jam’ we mean:  “Jamming”: Developing new ideas through cooperation, improvisation and creativity. Location: Planet Earth. Rocking the world of service design and customer experience.

This is kind of a big deal! Sarah put up a little site for organising the Global Service Jam event in Scotland on the 11th to the 13th March 2011. Make sure you sign up and get involved!

global service jam 2011


So how does it all work?

“On 11, 12 & 13 March, 2011, people interested in service and customer experience will meet all over the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme.

The Friday evening (local times) will see service designers, customer experience folks, students, professors, businesspeople, anthropologists, customers, hackers and actors converge on jam locations all over the world. After meeting up and warming up, they will be given a set of common themes for a brand new service. Based on brainstormed ideas, teams will form. Then it’s time to get practical.

The teams will have less than 48 hours to research, ideate, prototype (and iterate) their service using whatever methods they want to explore. A social media thread will make sure that all teams – worldwide – will know what is going on, and who is working on what. Groups will learn together, experiment, and bounce ideas and techniques around the planet.

On Sunday afternoon, each team will upload their ideas in a digital, disseminable form, under a Creative Commons license. (The idea remains yours, but the world will see how you made it).

Sound like fun?

Perhaps you want to run a local jam? Or perhaps you want to find other people local to you who might be interested? Maybe you just want to enjoy the buzz?

Get on list at www.globalservicejam.org and keep in the loop by following @GSJam,,,

Round of applause for Adam and Markus who have made the Global Service Jam a reality. The two chaps really are one of a kind –  thanks to them I now carry a rubber chicken in my bag every day … watch them in action at the Service Design Network conference below.