About the company

Snook are on a mission to design a world that works better for people.

We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.

This year we’re ten years old. In the past five years, we’ve scaled to more than double our original size when we started up in Scotland. We’ve opened a London office and our team is approaching 40 people. And we’ve worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.

About the role

As a Senior Interaction Designer at Snook, you will be responsible for taking a lead role in projects with a focus on creating intuitive, inclusive and accessible design solutions. 

Your work will include designing holistic services that work for a wide range of people, and the design of digital products and supporting the digital design team and wider disciplines to embrace the importance of accessible interaction design. 

Your work will require collaboration across our user centered disciplines and go beyond the screen. 

You will design in the open, leading the communication of design decisions within the project team and clients, championing the importance of design and user needs. 

You’ll relish working closely with our clients and partners, supporting our approach to new business opportunities, and in co-designing services and products with users.

Requirements 

We’re keen to hear from a range of applicants, not just those who have worked in the design or creative industries.

You should be able to demonstrate that you are able to meet some, or all, of the following requirements:

  • Lead multidisciplinary project teams to design products and services that work for people
  • Able to working within an agile environment with multidisciplinary teams, knowing your role at each phase of development  
  • You will champion interaction design across Snook
  • Work with the Head of Design and Tech Lead in developing the digital design culture within Snook
  • Deliver design work that aligns to Snook’s values and business objectives
  • Collaborate with colleagues, clients and partners to create intuitive and impactful user experiences
  • Facilitate and take part in design sprints
  • Create contextually appropriate prototypes (paper, Figma, InVision, HTML)
  • Effectively communicate design ideas using a variety of techniques, including product concepts, service models, user journeys, system maps and/or infographics, wireframes, lo-fi and hi-fidelity digital prototypes
  • Conduct and undertake analysis of usability tests (e.g heuristic evaluations and A/B testing) 
  • Undertake design research alongside Snook Service Designers and User Researchers
  • Plan and facilitate a range of design workshops with clients, users and other stakeholders
  • Providing advice, guidance and technical leadership to projects during the full development lifecycle across service and technology solutions, and strategic guidance for presales and operations staff on solutions proposed for bids 
  • Confidently dealing with time and budgetary constraints on internal and external projects
  • Able to skillfully and ethically influence clients to invest in taking a user-centred approach to project

Your skills and experience

We’re keen to hear from a range of applicants who can demonstrate some, or all, of the following skills and experience:

  • Proven interaction design experience including wireframing and website development
  • A strong portfolio of user-centred, responsive and well-researched design work
  • Experience of undertaking a range usability testing sessions and performing analysis
  • Experience of designing to the WCAG 2.1 guidelines and general accessibility criteria 
  • Experience of core interaction design tools (e.g Figma, Sketch) 
  • Experience working with front-end frameworks (React, Vue.js) and design patterns (MVC, MVVM, Flux, etc.) and understanding of their benefits and constraints
  • Experience of working with development teams 
  • An understanding of user experience best practice across web and mobile
  • Experience of using and contributing to design systems (e.g Gov.uk prototyping kit) 
  • Experience of mentoring and coaching other designers

What we offer 

We host weekly learning sessions, to share recent learnings from the field and discuss what we’re learning from our work. This might take the form of a recent talk we’ve given, or our teams may be asked to present elements of their work for discussion. This is a facilitated opportunity for open thinking and sharing on how we Snook, what we’re hearing and what we’re learning. 

We respect that people have commitments and provide flexible working hours through discussion.

We are an equal opportunity, Disability Confident and Living Wage Foundation employer.

Free membership to HeadSpace the mental health app.

How to apply 

This recruitment has a deadline so please don’t wait to submit your application, and once we have enough applications we may close this post early.

The application will be 3 stages; CV review, followed by a phone screen, then a formal interview. If successful, you may not be deployed straight away, so this role would therefore be ideal for those who are looking for flexible work.

Please note: due to the sensitive nature of this project, all successful candidates will require government security clearance. If you are not already SC cleared (preferable), you must be eligible, meaning that you must have lived in the UK for the last 5 years, and you must have the right to work in the UK. 

Please submit your CV, cover letter, day rate, notice period, and a portfolio of your work highlighting key projects. If you do not have a portfolio, we have created a simple template that you can use.

To apply, please follow this link, and open up the jobs page for the Senior Interaction position.

In your covering letter, please tell us a little bit about yourself, why you want to work at Snook and what sort of design problems you’d be interested in tackling with us.

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. If you have any questions please get in touch at curious@wearesnook.com

Due to the current Covid-19 epidemic, we anticipate that all interviews will be conducted remotely. We will offer interviews at times that suit you, so if you have children, caring duties, or other circumstances affecting your availability for an interview, we’re happy to offer convenient times outside of work hours. 

More opportunities at Snook

Senior User Researcher

Snook are seeking a Senior User Researcher to join us on a full-time basis.

  • Salary: £40,000 – £65,000 pa
  • Fixed-term 6 – 12 months (with view to make permanent)
  • Full time 37.5 hours
  • Location: UK-Based
  • Start Date: From 8th March
  • Right to work in the UK
  • Please note: This role may require Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 years.
  • We expect all candidates to have BPSS or eligible for BPSS.

Accessibility Specialist

Snook are seeking an Accessibility Specialist to join our team on a fixed-term basis (with view to permanent).

  • Salary: £28,080 – £52,000 pa (dependent on experience)
  • Fixed-term 4-6 months (with a view to permanent)
  • Contractor at day rate available.
  • Part-time or Full-time roles available
  • Location: UK-Based
  • Start Date: Immediately
  • Right to work in the UK
  • Security Clearance is not necessary for this role, however we welcome those with SC.

Contract Manager

Snook are seeking to employ a Contract Manager on a full time and permanent basis.

  • Salary:  £35,000k – £40,000k role pa
  • Full-time 37.5 hours
  • Location: Glasgow (we are open to remote but must be able to commute to our Glasgow office)
  • Start Date: Immediately
  • Right to work in the UK
  • Please note: This role requires Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 years

Speculative Applications

Here at Snook, we are always looking for new talent to join our Snook family. Please check all our live vacancies, first before submitting.


The roles we regularly recruit for are:

  • Service Designers
  • User Researchers
  • Interaction Designers
  • Content Designers
  • Accessibility Specialists
  • Full Stack Developers
  • Tech Leads
  • Business Analysts
  • Product Managers
  • Delivery ManagersOperations Assistants

Interaction Designer

Snook is looking to build a pool of UK-based talent. You will help service an exciting new contract within our company and this will be on a project by project basis, anything from 3 months up to a year.

  • Location: UK based
  • Contractor
  • Paid at day rate
  • Fixed-term contracts available
  • Salary: £28,080 – £49,920 pa
  • Deadline: ASAP
  • Please note: This role requires Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 years

User Researcher

Snook are seeking to employ User Researchers on a full time basis.

  • Salary: £28,080 – £39,920 pa
  • Fixed-term 1 year (with a view to permanent)
  • Full time 37.5 hours
  • Location: North England and Scotland. Snook would like successful candidate to commute to both Glasgow and London studios when necessary.
  • Immediate start
  • Please note: This role requires Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 years.

Service Designer

Snook are seeking to employ Service Designers on a full time basis.

  • Salary: £28,080 – £49,920 pa
  • Full time 37.5 hours
  • Fixed Term (with view to perm)
  • Contractor roles available (provide day rates)
  • Location: UK based
  • Level: All levels except Associate
  • Immediate start
  • Please note: This role requires Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 years.

Developer

Snook are seeking a Developer to join our team on a full time basis.

  • Salary: £30 – 40k pa
  • Location: UK based
  • Must be able to commute to either our Glasgow or London studios
  • Full time 37.5 hours
  • Rolling recruitment
  • Candidates must have the right to work in the UK

Senior Developer

Snook are seeking a Senior Developer to join us on a full time basis.

  • Salary: £65,000 pa
  • Location: UK based
  • Fixed-Term (with view to perm)
  • Full time 37.5 hours
  • Rolling recruitment
  • Candidates must have the right to work in the UK

Senior Service Designer

We’re looking for a Senior Service Designer to work on a fixed-term basis.

  • Full-time 37.5 hours
  • Location: UK-based
  • Salary: £40,000k – £65,000k pa
  • Fixed Term 6 months (with view to permanent)
  • Start Date: From 8th March
  • Right to work in the UK
  • Security Clearance is not necessary for this role, however we welcome those with SC.
  • We expect all candidates to have BPSS or eligible for BPSS.

Delivery Manager

Snook are seeking a Delivery Manager to join our team on a fixed-term basis (with view to permanent).

  • Salary: 28,080 – 39,920
  • Location: North England and Scotland. Snook would like the successful candidate to commute to both Glasgow and London studios when necessary.
  • Fixed term for 1 year (view to make permanent)
  • Full time 37.5 hours
  • Rolling recruitment
  • Candidates must have the right to work in the UK