Snook is a design studio built to make the world more human. We work with organisations to design more effective services which help people thrive. We do this with our design team, engaging with users, building digital products, training our clients, and much more.

This month, we’re ten years old. In the past five years we’ve more than doubled in size to a team approaching 40 people, opened a new London studio, and worked with brilliant clients — from Cancer Research UK to Hackney City Council, Tesco to the Scottish Government.

Learn more about Snook’s exciting journey here.

We have big plans for the next three years and are seeking people who can join us, working with our partners and clients to design services that support people to thrive.

Below, you’ll find information on our requirements, the job responsibilities, our values, what we’re looking for, what we offer, and how to apply.

About the role

As an Interaction Designer at Snook, you will be responsible for tackling complex tasks and creating intuitive and accessible design solutions. Your work will include designing holistic services that work for a wide range of people, and the design of digital products. Your work will require collaboration with other Snook designers, user researchers, and project managers throughout the design process. You will design in the open, justifying your design decisions within the project team and clients. You’ll utilise user research insights to drive continuous change, and influence and collaborate with senior leaders. You’ll put user needs at the forefront of your work.

You’ll relish working closely with our clients and partners, and in co-designing services and products with users.

Our Requirements 

We’re keen to hear from a range of applicants, not just those who have worked in the design or creative industries.

You should be able to demonstrate that you are able to meet some, or all, of the following requirements:

• Work as part of a multidisciplinary project teams to design products and services that work for people
• You will champion interaction design across Snook
• Work with the Head of Design and Tech Lead in developing the digital design culture within Snook
• Deliver design work that aligns to Snook’s values and business objectives
• Collaborate with colleagues, clients and partners to create intuitive and impactful user experiences
• Take part in design sprints as both the designated designer, and eventually be able to fulfil the role of facilitato
• Create contextually appropriate prototypes (paper, InVision, HTML)
• Communicate design ideas using a variety of techniques, including product concepts, service models, user journeys, system maps and/or infographics, wireframes, lo-fi and hi-fidelity digital prototypes
• Conduct and undertake analysis of usability tests
• Undertake design research alongside Snook Service Designers and User Researchers
• Proven UX/UI and design experience including wireframing and website development 
• A strong portfolio of user-centred , responsive and well-researched design
• User testing and research capabilities
• A solid understanding of UX best practice across web and mobile
• Brand development (desirable)
• Front-end development experience (desirable)

Most importantly, you’re looking to join a lovely team and support us in delivering great design work. Definite bonus points include an appreciation for gifs and bad puns.

Skills and Experience

• Communicating information

You have strong, demonstrable communication skills. You listen to the needs of a wide range of technical and business stakeholders and interpret between them. You have experience of managing stakeholders’ expectations and can be flexible, and are capable of proactive and reactive communication. You are able to facilitate difficult discussions within the team or with diverse senior stakeholders.

• Digital perspective

You are responsive to changes in technology, adapting your approach accordingly. You understands the importance of assistive technology and are able to design services and make decisions to meet users needs. You will have knowledge of the wider digital economy and follow trends and advances in technology

• Evidence and context based design

You have experience of undertaking your own design research, and of working with user researchers. You are able to absorb large amounts of conflicting information and use it to produce simple designs.

• Prototyping

You understand that prototyping is a team activity and you actively solicit prototypes and test them with others. You are experienced in a variety of methods of prototyping and know how to choose the most appropriate ones at the right stage in a project. You will be familiar with creating rapid prototypes so we can learn and iterate in a fast-paced agency environment

• Understanding constraints

Understanding and working within constraints is an essential part of design. You are able to identify and understand constraints and can communicate these and work within them. You are able to challenge the validity of constraints and are capable of ensuring standards are being met.

• Understanding users

You are able to collaborate with user researchers and can sell and represent users internally. You understand the difference between user needs and desires of the user. You are a champion of user research that focuses on all users. You can prioritise and define approaches to understand user stories, guiding others in doing so. You are able to offer recommendations on the best tools and methods to be used. 

What we offer

• Snook offer a competitive salary, 29.5 holidays per year (including public holidays), additional annual Christmas closure and a supportive maternity leave policy
• We provide an annual training budget for external opportunities from talks and conferences to more bespoke hands-on training
• We respect that people have commitments and provide flexible working hours through discussion
• We have an annual team-away retreat for us to come together as a company, taking time out to learn, reflect, and eat snacks.
• We spend a Friday together every quarter as one studio to run show and tells
• Every Monday morning, we have a team breakfast where we eat together and share our ambitions for the week ahead
• We are an equal opportunity, Disability Confident and Living Wage Foundation employer
• We have a bike to work scheme and free membership to HeadSpace the mental health app
• We support you with a Snook buddy when you join to get you started

How to apply

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. We welcome applications from people of all backgrounds and ages. All applicants must have the right to work in the UK.

The closing time and date for applications is 12 pm on Monday 6 January.

Please submit a CV and concise portfolio to jobs@wearesnook.com, using the subject line: Hire me! Interaction Designer

We will offer interviews at times that suit you, so if you have children, caring duties, or have to travel after work we’re happy to offer convenient times outside of work hours.