About the company
Snook is on a mission to design a world that works better for people.
We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.
Snook started as a service design company in 2009 in Scotland. In the past five years, we have become a multidisciplinary team and grown to more than double our original size. We are now based in Glasgow and London and our team is approaching 100 people.
We’ve worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government. We want to make sure human needs are at the centre of government services’ design and delivery, and are the user-centred design partner for multiple government agencies, including Home Office, Department for Education, NHS Digital and NHSX.
About the role
As a Content Designer at Snook, you will create user-focused content for services and products to help make them easy to understand and accessible. You will work in a multidisciplinary team that includes interaction designers, user researchers, developers and service designers.
You’ll use research and evidence to advocate for user needs and develop content that meets them. You’ll also work closely with the team to test and iterate content as you go. You’ll be comfortable working in a fast-paced, agile way and at every stage of development.
You’ll play a key role in championing the importance of a user-centred design approach with stakeholders. This includes working in the open and frequently sharing the thinking and evidence behind your work.
Snook works across a range of government sectors. This will give you valuable experience in applying government standards and preparing for service assessments. Where possible we rotate people from one project to another after three to 12 months, so that people can develop in-depth knowledge of a variety of contexts.
We’re keen to hear from a range of applicants, not just those who have worked in the design or creative industries. You should demonstrate that you are able to meet some, or all, of the following requirements:
- Design content that meets user needs and makes complex language and processes easy to understand and use
- Work closely throughout the agile service design phases from discovery to live with user researchers, service designers and interaction designers
- Engage with users or stakeholders to collate user needs evidence
- Note take during research sessions and help make sense of the findings
- Contribute to prototypes, including taking part in usability testing with user researchers, with a focus on content.
- Work with and guide senior stakeholders and influence decision-making with a strong evidence base of user needs, including presenting
- Ensure content meets the legislative needs of our clients
- Contribute to written reports and participate in stakeholder meetings
- Contribute to our clients’ design systems, setting standards for content design
- Understand and implement appropriate style and standards
- Understand accessibility principles, keeping up to date with best practice for inclusive design and how we can support universal access
- Contribute to our content design practice
Your skills and experience
We’re keen to hear from a range of applicants who can demonstrate some, or all, of the following skills and experience.
- Creating user-centred content for products and services at different stages of their development
- Using user research and evidence to inform the design of content and user journeys. This could include interviews, qualitative and quantitative data and desk research
- Identifying user needs and converting them into accessible content
- Writing, editing and publishing user-centred content for digital audiences
- Using metrics and user feedback to iterate content
- Working in an agile way and at pace
- Working with and influencing policy makers or legislative stakeholders to agree on statutory or legal requirements
- Championing user-centred design practice
- Working in a highly collaborative way, as part of a team with other designers as well as with stakeholders
- An understanding of the UK government’s Service Standard and the role of content designers within this
If you’re unsure how your experience lines up, please drop any questions over to firstname.lastname@example.org. We’re a friendly bunch and here to help.
What we offer
- A competitive salary
- 25.5 holidays per year, 4 public holidays, plus a discretionary 6 days annual Christmas closure
- A supportive maternity package
- We respect that people have commitments, providing flexible working hours through discussion
- A bike to work scheme
- Every Monday morning, we have a virtual team breakfast checkin where we eat together, share updates, learnings and our ambitions for the week ahead
- Membership to the Headspace, the mental health app
- We have an annual team-away day and quarterly show+tells; where we come together as a company, taking time out to learn, reflect, and eat snacks
- We provide an annual training budget, which can be used for external opportunities from talks and conferences to more bespoke hands-on training. We have weekly learning sessions for all our team members, with a vast topic range
- Access to Snook social clubs, and opportunity to run your own
- Snook group pension plan
- We support you with a Snook buddy when you join to get you started
How to apply
This is a rolling recruitment, please do not delay your application as we are sifting and interviewing daily. Please submit a CV, cover letter, and your notice period.
To apply, please follow this link, and open up the jobs page for the Mid Level Content Designer position.
In your covering letter, please tell us a little bit about yourself, why you want to work at Snook and what sort of design problems you’d be interested in tackling with us.
We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries, and is committed to having a team that is made up of diverse skills, experiences and abilities. If you have any questions please get in touch at email@example.com
All interviews will be conducted remotely. We will offer interviews at times that suit you, so if you have children, caring duties, or other circumstances affecting your availability for an interview, we’re happy to offer convenient times outside of work hours.