About the company
Snook are on a mission to design a world that works better for people.
We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.
Snook started as a service design company in 2009. In the past five years, we have become a multidisciplinary team and scaled to more than double our original size, when we started up in Scotland. We are now based in Glasgow and London and our team is approaching 100 people. And we’ve worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.
About the role
As an Interaction Designer at Snook, you will be responsible for helping to design the best ways in which users can interact with services. Whilst the core of our work is designing intuitive, inclusive and accessible interfaces, our designers understand that often the most important part of this is communicating and collaborating with others.
You’ll be embedded in a team alongside other user-centred disciplines such as service designers, user researchers and content designers. Given the large scale of the projects we work on, you’ll also have the opportunity to work closely with other disciplines such as analysts, software engineering teams and policy experts too.
As an agency, we work with a broad range of clients and not everyone has experience of user-centred design. You’ll play a key role in championing the importance of this approach by working in the open and frequently sharing the thinking and evidence behind your work. We strive to ensure that human needs are at the centre of government services’ design and delivery. We are the User-Centred Design partner for multiple government agencies, including Home Office, Department for Education, NHS Digital and NHSX. Recent projects our Interaction Designers have worked on include;
- Working with the Department of Education to launch a BETA service that provides training to early career teachers, to better prepare them better for the job and help address the falling retention rate in the profession
- Working with Camden Council to design a tool that supports people with disabilities and mobility concerns when traveling around the borough
- Working with the Home Office, to use research and evidence to improve the design of critical internal case working systems that help to keep our country safe
Working in these sectors will give you valuable experience of applying Government Service Standards and preparing for Government Service Assessments. We also work with local government and third and private sector organisations too.
This role provides the opportunity to work across these sectors while receiving knowledge and support from other Snooks. When possible, we rotate people from one sector to another after 3 to 12 months (depending on the project), enabling people to develop in-depth knowledge of a variety of sectors.
You’ll be part of a growing team, working alongside 7 other like-minded and highly skilled Interaction Designers. Whilst we may not all be working on the same projects, we host weekly remote meetups where we share our work, discuss its wider implications and provide support to one another. We mix with the other disciplines in the Digital team too, meaning you’ll have access to Accessibility specialists, Developers and Content Designers to help broaden your skills. You’ll have no trouble finding someone to help you navigate a new situation, receive constructive feedback on some work or most importantly provide enthusiastic advice on where to get lunch if you’ve decided to work from one of our studios.
All of our Interaction Designers are assigned a coach. Your coach will look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.
You should be able to demonstrate that you have experience in all of the following:
- Interaction / UX Design: you are a highly experienced practitioner with a proven track record of delivering interaction design work in varied environments. You understand how people interact with technology, the different ways they access it and why and when to use common design patterns.
- User-centred / evidence based design: you’ve designed new or iterated existing products based on quantitative and qualitative evidence. For example, you’ve used research from interviews with users, or data from analytics platforms to inform and continually make improvements to your designs.
- Agile practices: you are confident leading projects that follow Agile or Lean methodologies. You understand their limitations and how to bring flexibility to them when needed.
- Technology: You have a nuanced understanding of how the internet works and the technology constraints we need to consider when designing digital products.
- Accessibility: you’re familiar with the WCAG 2.1 guidelines and can design to meet AA standards.
- Research and analysis: you’ve helped with the running and analysis of usability tests (e.g heuristic evaluations and A/B testing), and perhaps used analytics to pull together some insights too.
- Industry standard software; you know your way around design packages such as Figma, Sketch and Miro, and understand their limitations.
- Project leadership and communication: you have experience leading the design phase of a variety of projects which vary in scale and complexity. You understand how to operate under constraints, and manage clients and stakeholders.
- Workshops: you’ve designed and facilitated workshops with team members, clients or other stakeholders.
- Self managing: you’re able to manage your own time and budget on both client and internal projects, and understand how to prioritise tasks. You are able to understand the needs of projects that are less defined or without leadership and can help guide others in this area too.
- Presenting your work: you’re comfortable in presenting your design work and explaining the rationale behind it.
If you’re unsure how your experience lines up, please drop any questions over to firstname.lastname@example.org. We’re a friendly bunch and here to help.
Desirable skills and experience
If you have any or all of the following too, we’d love to hear from you.
- Coaching: You have experience coaching others in the discipline and know how to support their growth.
- Public sector: you’ve worked on projects for central or local government, either on their back office platforms, or public facing services
- Design communities: you’ve helped to set up or run regular sessions that encourage other designs to share processes, learnings and final work.
What we offer
- 25.5 days holiday per year, 4 public holidays, plus up to 6 days of Christmas closure.
- A supportive maternity package
- Flexible working hours through discussion to support family friendly working and other commitments you may have
- A bike to work scheme
- Membership to Headspace, the meditation app
- Snook group pension plan
- We support you with a Snook buddy when you join to get you started
- Our ‘all company’ Monday Morning Meeting – where we get updates from the leadership, collaborate on various topics and have 3 min intros from new and existing staff
- We have department check-ins to make sure we are staying in touch with our teams even when we are working on projects
- Weekly learning sessions delivered by Snooks and external speakers covering a wide variety of topics
- Two studios, one in London and one in Glasgow so we can come together and collaborate in person
- Free Tea, coffee and Snacks in the studios
- An annual Away Day for the whole company to share, collaborate and socialise together
- Two Show & Tells Days per year to share and learn about a range of projects delivered by Snook
- Team Away Days where Discipline Teams come together to collaborate and socialise.
- Book clubs – Discipline Teams have regular book clubs where they read and discuss books related to their professional development
- Sessions and Slack groups where fellow Snooks can share their passions and skills – Yoga classes, knitting groups, gardening, obscure cartoons…many more and more always welcome
How to apply
See our full job description and how to apply.
- Go to our listing and select ‘I’m interested’
- Upload your CV
- Upload your Portfolio
- Add your cover letter – tell us why you think you’d be a good fit for the role and why you want to work for Snook
We’re recruiting continuously so please do apply as soon as possible. This vacancy will close as soon as the position is filled.
Due to the current Covid-19 situation, all interviews will be conducted remotely. We will offer interviews at times that suit you, so if you have children, caring duties or other circumstances affecting your availability, we’re happy to offer convenient times outside of work hours.
Equity, Diversity and Inclusion
We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries. We’re committed to having a team that is made up of diverse skills, experiences and abilities.