About the company

Snook are on a mission to design a world that works better for people.

We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.

Snook started as a service design company in 2009. In the past five years, we have become a multidisciplinary team and scaled to more than double our original size, when we started up in Scotland. We are now based in Glasgow and London and our team is approaching 100 people. And we’ve worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.

We’re looking for a Senior User Researcher who can:

• Lead and direct projects with a focus on ensuring all services are inclusive, accessible and planet-friendly. You’ll lead multidisciplinary teams through complex or high value projects. You’ll also act as director on projects, pointing teams and clients in the right direction to deliver on scope and on budget.
• Support the user research team, for example by mentoring colleagues and contributing to recruitment activities. You may line manage more junior team members, including conducting and overseeing appraisals, making recommendations in relation to progression and communicating resulting decisions to the people you manage.
• Define the way our disciplines work together. Working with Research Ops, Service Design, Training and the other disciplines, you’ll further articulate our methods. This includes developing and implementing accessible, inclusive and planet-friendly user research practices.
• Work closely with our clients and partners to spot and nurture opportunities springing from the work we do. It’s likely that you’ll play a role in all stages of Snook’s new business process.

Qualifications

We’d like to hear from you if you have any of these skills or experiences:

• Leading the development of research frameworks, and completion of Data Protection Impact Assessments, planning research to uncover the key factors affecting a service and its use.
• Defining research approaches, questions and activities appropriate to the project context, constraints and outcomes.
• Analysing and Synthesising findings from user research to produce robust, evidence-based user stories, identifying the difference between user needs and the desires of the user.
• Overseeing others to ensure we always conduct ethical research. You ensure user needs are kept front and centre at all stages of a project.
• Advising others about conducting user research in challenging situations to ensure participants are supported and able to describe their experiences
• Balancing multiple forms of research and stakeholder participation.
• Applying agile methods in practice.
• Leading multi-disciplinary agile teams
• Adhering to the guidelines of the Government Service Manual for Research.
• Leading methods that help the team think about how to ensure the product/ service is inclusive, accessible, and equitable.
• Directing teams in ensuring our user research evidences where people’s experiences of services are influenced by wider systems.
• Designing, organising and delivering workshops, guiding on the best approaches to deliver project objectives.
• Scoping the practical requirements to implement change / clients’ next steps, outlining timeframes and resource implications.
• Critical and Reflective Practice

Additional information

How to apply

See our full job description and how to apply.

We’re recruiting continuously so please do apply as soon as possible. This vacancy will close as soon as the position is filled.

Any questions?

If you have any questions please get in touch with us at curious@wearesnook.com

Remote interviews

Due to Covid-19, all interviews will be done remotely. We can offer interview times that suit you including outside of work hours. If you have children, caring during or any other circumstances we’re happy to find an interview time that works for you.

Clearance

All offers are subject to satisfactory security vetting and reference checks. As standard, all roles undertake a Baseline Personnel Security Standard (BPSS) check. As a provider of services to the UK Government, where necessary we adhere to HMG’s personnel security and vetting policy requiring that minimum personnel security controls are checked as specified in the Baseline Personnel Security Standard (BPSS). Some roles may require national security vetting clearance at the Security Check (SC) level and Non-Police Personnel Vetting (NPPV) Level 3. Where applicable local (non-UK) security checks and vetting schemes will be used to provide sufficient personnel security controls.

Equity, Diversity and Inclusion 

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries. We’re committed to having a team that is made up of diverse skills, experiences and abilities.