Senior User Researcher

Snook seeks to employ a Senior User Researcher on a full-time basis.

  • Location: UK, home and office working – London and Glasgow based staff are expected to regularly use our studios. For remote staff we have optional access to business lounges across the UK.
  • Contract: Permanent
  • Salary: UK: £46,000 – 59,800 and London-weighting: £50,000 – 65,000
  • Deadline: Recruitment is ongoing. The vacancy will be closed when available positions are filled so please don’t delay.
  • This role requires Security Clearance and applicants will need to have been a continuous resident in the UK for the past 5 years

We’re looking for someone who can:

          • Project leading and direction – You will lead and direct projects with a focus on ensuring all services are inclusive, accessible and planet-friendly. You’ll lead multidisciplinary teams through complex or high value projects. You’ll also act as director on projects, pointing teams and clients in the right direction to deliver on scope and on budget. 
          • Team support and management – You’ll help to support the user research team, for example by mentoring colleagues and contributing to recruitment activities. You may line manage more junior team members, including conducting and overseeing appraisals, making recommendations in relation to progression and communicating resulting decisions to the people you manage. 
          • Defining and refining practice – You’ll help to define the way our disciplines work together. Working with Research Ops, Service Design, Training and the other disciplines, you’ll further articulate our methods. This includes developing and implementing accessible, inclusive and planet-friendly user research practices.
          • Supporting new business – You’ll work closely with our clients and partners to spot and nurture opportunities springing from the work we do. It’s likely that you’ll play a role in all stages of Snook’s new business process.

What you’ll need to do this role:

          • Research – You lead development of research frameworks, and completion of Data Protection Impact Assessments, planning research to uncover the key factors affecting a service and its use (contextual, operational, cultural, technological, human, strategic, business model…)
          • User-centred focus – You oversee others to ensure we always conduct ethical research. You ensure user needs are kept front and centre at all stages of a project.
          • Inclusion and accessibility: You lead methods that help the team think about how to ensure the product/ service is inclusive, accessible, and equitable.
          • Communication – You can set clear direction for how information should be communicated within a project, ensuring that it is pitched correctly for the target audience.
          • Facilitation – You lead the teams in the process of designing, organising and delivering workshops, guiding on the best approaches to deliver project objectives.

Some of the benefits you’ll get:

          • 29.5 days holiday (this includes bank holidays), 4 of which are fixed to be taken at Christmas. Plus there are up to an additional 6 discretionary days for Christmas Closure
          • Flexible working hours 
          • Weekly learning sessions plus an annual training budget
          • Membership to Headspace app and NSPCC training
          • Annual team away-day and quarterly show and tells

How to apply

See our full job description and find out how to apply.

Any questions?

If you have any questions please get in touch with us at curious@wearesnook.com

Equity, Diversity and Inclusion 

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries. We’re committed to having a team that is made up of diverse skills, experiences and abilities.

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Snook seeks to employ a User Researcher on a full time basis.
  • Location: UK, home and office working – London and Glasgow based staff are expected to regularly use our studios. For remote staff we have optional access to business lounges across the UK.
  • Contract: Permanent
  • Salary: UK £32,292 – £45,908 & London-weighting £35,100 – 49,900
  • Right to work in the UK
  • This role requires Security Clearance. In order to qualify for this applicants will need to have been a continuous resident in the UK for the past 5 years

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  • Deadline: 12pm, 29th August 2022

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