Making Service Sense is a service I have created hypothetically created during my MDes programme and with these foundations intend to turn into a reality. Making Service Sense offers young graduates a new way of accessing the world of service design, through a variety of methods and mediums.
The five core objectives:
1. To act as a knowledge bank.
2. To offer vibrant and relevant insights into the industry.
3. To provide a comprehensive pathway into service design.
4. To build connections between practitioners and graduates.
5. To grow and develop in a co-design manner – with the help of its users.
For the week of the Master of Design show Making Service Sense was articulated through a brand (logo design by Chris Clarke), a pack of 40 case study postcards, business cards, a process map, a 200 page design synthesis (all designed by Kate Andrews) and an interactive exhibition space!
The exhibition space had four elements:
The space was conceptually designed to mimic what happens in this web space, in that my catalysts fuel further questions. On Friday evening, I harvested questions in real time – I put a question out to the service design community via twitter, but no one at the exhibition needed to touch a computer. I acted as a filter between the complexity of questioning about service design vs. industry experience vs. internet information. This is more than being a moderator it is about being a facilitator. I am the service design filter. I am Making Service Sense.