We've worked across the public, private and third sector for 10 years.
Take a look at our experience, working with the public and institutions to design award winning services

Research, prototyping, and implementation – in only 2 weeks

Snook ran a 2-week design sprint with AddAction to research, prototype, and implement improvements to their IATP services.

How can prototyping shape policy?

Improving the experience of landlords and tenants in the private rented sector through prototyping.

Pisces: Built by fishermen, for fishermen

Snook supported SafetyNet Technologies (SNTech) to help design a service for Pisces, a piece of sustainable fishing technology.
Thames Valley Housing

Homes in development: a programme designed by Snook

Working with Thames Valley Housing Association to understand future resident needs.

How might we better use data in the context of service design?

Sharing the learnings from using data and service design to redesign the Freedom of Information service for North Lanarkshire Council

Exploring the needs of customers using digital public services

Making digital transformation work for citizens and local government with Renfrewshire Council.
wg_reggie house

“Housing is a place for you to call home”

Through a fast-paced 8-week research sprint, we set off to explore what current and future customers need from social housing, now and in the future.

techVSabuse: “What every victim of abuse wants is a safe place to go to. That includes online too.”

Four organisations working together to find out what role digital technologies can play in supporting people affected by domestic abuse.

Aye Mind: Designing a mental health service for young people

Exploring and developing a digital platform with and for young people to promote their mental health and wellbeing.

City and Guilds: Service strategy for employability skills

Building the end-to-end view of an education service designed to help young people acquire the workplace skills they need to succeed.

HullCoin: Unlocking the hidden value in Hull’s economy

Designing HullCoin’s end-to-end digital service experience to create positive social change.

CycleHack: Designing a global movement for 25 cities

What stops you from cycling in your city? We’re asking people around the world just that!

Interested in our work?

Let's talk