International Service Design Experience 2017

service republic

Service rePublic, a joint initiative by Cork County Council and Cork Institute of Technology, will be hosting a major international Service Design conference at Fota Island Resort, Cork, on Tuesday, September 26th.

The International Service Design Experience is the first event of its kind in Ireland and is for people from all sectors interested in Service Design and Design Thinking, to meet and share their ideas and experience. The format includes rapid-fire presentations and expert panel discussions along with opportunities for delegates to network with national and international leaders in Service Design.

Conference delegates will learn about the innovative and transformative ways that Service Design is having an impact in Ireland and internationally. It is a unique opportunity for delegates to hear first-hand from an array of highly influential and respected speakers about the growing range of Service Design initiatives that are underway in both the public and private sectors.

Speaking ahead of the upcoming conference, Chief Executive of Cork County Council, Tim Lucey said,

“Cork County Council is excited to be leading the way in the public sector in Ireland by using Service Design for transforming our services with the public. We are proud of our strong connections with citizens, businesses and communities across Cork county, and we are in a unique position to use and develop these relationships to improve services and make people’s lives better.”

We’re part of a great line-up of speakers! 

Speakers from many sectors will come together to share their experience on engaging citizens and customers and delivering better services.

Session 1 – Designing for People: International Impact

In the opening session, 5 Global Design and Innovation leaders will discuss service design policies, perspectives, and practices in an international context. Which countries are leading the charge in service design? What can we learn from them and how can we apply those lessons to the public and private sectors?

Session 2 – Transforming the Future: Societal Impact

In the second session of the day, delegates will hear how Service Design is making an impact on addressing the transformation agenda in the public sector. Where is Service Design being used and embedded in national government, local au-thorities, third level institutions etc? How can Service Design transform Public Services?

Session 3 – Impact by Design: Commercial Opportunities

The closing session of the day examines the potential for service design to ignite innovation in all sectors and is presented by practitioners in finance, design, technology and management consultancy spheres.

Sarah Drummond
Alan Ainsley