Poster of the Government Service Standard 14 points. The poster is divided into three sections. Meeting user needs: 1. Understand users and their needs, 2. Solve a whole problem for users, 3. Provide joined up experience across all channels, 4. Make the service simple to use, 5. Make sure everyone can use the service. Providing a good service: 6. Have a multidisciplinary team, 7. Use agile ways of working, 8. Iterate and improve frequently, 9. Create a secure service which protects users’ privacy, 10. Define what success looks like and publish performance data. Using the right technology: 11. Choose the right tools and technology, 12. Make new source code open, 13. Use and contribute to common standards, components and patterns, 14. Operate a reliable service.