Making sense of service design

An introductory course aimed at anyone with an interest in service design. Learn how to apply tried and tested techniques from over a decade of Snook’s experience designing and implementing services.

Service Design Masterclasses

Masterclasses are a deep dive into service design methods – from user research and customer journey mapping to digital prototyping and beyond. You can either choose from existing courses or create something bespoke with one of our Learning Design team.

  • Next start date: We run these as requested

Planet-centred design training for digital designers

Learn how to make better design decisions that consider the impact on the environment. This course will improve your ability to ask questions and spot opportunities that benefit the planet. 

  • Next start date: We run these as requested

Service design training for housing providers

This is training aimed at upskilling those involved in providing housing to the public. From learning how to engage with tenants, to finding practical ways to respond to new Government guidelines for safety and net-zero targets. Service design can help transform the future of housing.