A Practical Introduction to Content Design

Content design is essential to make services accessible and easy for everyone to use. Learn how to improve your services by creating inclusive and accessible content that meets your users’ needs.

Tue 27th February 2024, 09:30 – 13:30 GMT
£210

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Designing for Behaviour Change

Snook’s practical introduction to designing behaviours – learn about behaviour design, what is it, how it works, and how it can add value for reframing problems including the environment and sustainability!

 

 

Course runs over 2 half days

Tue 5th March 2024, 09:30 – 13:00 GMT
Wed 6th March 2024, 09:30 – 13:00 GMT
£420

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Analysing User Research Data

Learn how to analyse qualitative data on user research projects and create high-quality insights that your team can act on.

Course runs over 2 half days

Tue 16th April 2024, 09:30 – 13:30 GMT
Wed 17th April 2024, 09:30 – 13:30 GMT
Early Bird: £390

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Making Sense of Service Design

An introductory course aimed at anyone with an interest in service design. Learn how to apply tried and tested techniques from over a decade of Snook’s experience designing and implementing services.

User Centred Systems Thinking

Learn how to apply a user-centred approach to systems thinking. Understand how to address complex problems and deliver holistic solutions.

 

User Journey Mapping & Service Blueprinting Essentials

A hands on course for people wanting to understand the practicalities and uses of journey maps & blueprints.

Service Design Training for Housing Providers

This is aimed at upskilling those involved in providing housing to the public in designing to meet real human needs.

From learning how to engage with tenants to finding practical ways to respond to new Government guidelines for safety and net-zero targets. Service design can help transform the future of housing.

Planet-Centred Design Training

Learn how to make better design decisions that consider the impact on the environment. This course will improve your ability to ask questions and spot opportunities that benefit the planet. 

Service Design Masterclasses

Masterclasses are a deep dive into service design methods – from user research and customer journey mapping to digital prototyping and beyond.

You can either choose from existing courses or create something bespoke with one of our Learning Design team.