Overview

This short course has been designed and is being delivered in collaboration with Snook and Go Upstream after a successful partnership at the Design Councils Design for Planet event as part of COP26. 

We will explore the importance of focusing on including everyone when designing for sustainability. We’ll do this by sharing a process in which people with different access needs imagine journeys in the future that will be both low carbon and inclusive.

Next date:

Contact curious@wearesnook.com for details



Making Sense of Service Design

An introductory course aimed at anyone with an interest in service design. Learn how to apply tried and tested techniques from over a decade of Snook’s experience designing and implementing services.

Service Design Masterclasses

Masterclasses are a deep dive into service design methods – from user research and customer journey mapping to digital prototyping and beyond. You can either choose from existing courses or create something bespoke with one of our Learning Design team.

  • Next start date: We run these as requested

Planet-Centred Design Training for Digital Designers

Learn how to make better design decisions that consider the impact on the environment. This course will improve your ability to ask questions and spot opportunities that benefit the planet. 

  • Next start date: We run these as requested

Service Design Training for Housing Providers

This is aimed at upskilling those involved in providing housing to the public in designing to meet real human needs. From learning how to engage with tenants to finding practical ways to respond to new Government guidelines for safety and net-zero targets. Service design can help transform the future of housing.

  • Next start date:
  • 26th of May

User Journey Mapping & Service Blueprinting Essentials

A hands on course for people wanting to understand the practicalities and uses of journey maps & blueprints.