When you need to understand the best approach to address a particular challenge we can help you decide on the right route to take. Choose from some of our popular courses to improve a particular skill or create something bespoke in consultation with one of our Learning Design team.


The duration will vary, depending on your requirements. Get in touch to find out more.

Start Dates

We run these as requested – get in touch


Building on examples from over a decade of Snook’s experience designing and implementing services with clients, course modules can include:

  • Planning and doing user research
  • Research analysis techniques 
  • Identifying User Needs and How Might We’s
  • Journey mapping
  • Service Blueprinting
  • Developing Service Propositions
  • Digital prototyping
  • Facilitating Workshops

Who is this course for?

Teams and individuals who are ready to use practical tools to drive change in their organisation using tried and tested techniques. Anyone who has a basic knowledge of service design and wants to tackle challenges with their team and grow capability at the same time.

What software or tools do you need?

The course is run remotely via Zoom. Bring pen and paper for sketching or taking notes. 

The training material will be sent to you afterwards.

Who will you learn with?

Dr Val Mitchell

As Snook’s academic training lead, Val helps design and deliver learning sessions for clients and Snook staff. Val is an experienced design researcher and is on partial secondment from Loughborough University where she leads the User Experience and Service Design Masters programme. 

Olivia Holbrook

Olivia is a Senior Service Designer and training lead here at Snook. She’s passionate about human-centred design and its potential to combine innovation, creativity and culture.   Olivia’s interest and passion lies in doing service design in public and third sectors and she has a range of experience in design, from discovery through to delivery as well as training.

What do people say about our course?

“We gained a lot from the training, it’s really pushed us forward in our innovation work. Our staff feel more confident using innovation approaches and we’re getting started using these skills within our local projects, national programme and our strategic planning. Snook were really supportive partners and great coaches.”

Save the Children

Analysing User Research Data

Learn how to analyse qualitative data on user research projects and create high-quality insights that your team can act on.

Course runs over 2 half days

Tue 16th April 2024, 09:30 – 13:00 BST
Wed 17th April 2024, 09:30 – 13:00 BST

Book now

Making Sense of Service Design

An introductory course aimed at anyone with an interest in service design. Learn how to apply tried and tested techniques from over a decade of Snook’s experience designing and implementing services.

Course runs over 2 half days

Tues 30th April 2024, 09:30 – 13:00 BST
Wed 1st May 2024, 09:30 – 13:00 BST
Book now

User Centred Systems Thinking

Learn how to apply a user-centred approach to systems thinking. Understand how to address complex problems and deliver holistic solutions.


Course runs over 2 half days

Tues 21st May 2024, 09:30 – 13:00 GMT
Wed 22nd May 2024, 09:30 – 13:00 GMT
Early bird £390

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Designing for Behaviour Change

Snook’s practical introduction to designing behaviours – learn about behaviour design, what is it, how it works, and how it can add value for reframing problems including the environment and sustainability!



A Practical Introduction to Content Design

Content design is essential to make services accessible and easy for everyone to use. Learn how to improve your services by creating inclusive and accessible content that meets your users’ needs.

User Journey Mapping & Service Blueprinting Essentials

A hands on course for people wanting to understand the practicalities and uses of journey maps & blueprints.

Service Design Training for Housing Providers

This is aimed at upskilling those involved in providing housing to the public in designing to meet real human needs.

From learning how to engage with tenants to finding practical ways to respond to new Government guidelines for safety and net-zero targets. Service design can help transform the future of housing.

Planet-Centred Design Training

Learn how to make better design decisions that consider the impact on the environment. This course will improve your ability to ask questions and spot opportunities that benefit the planet.