When you need to understand the best approach to address a particular challenge we can help you decide on the right route to take. Choose from some of our popular courses to improve a particular skill or create something bespoke in consultation with one of our Learning Design team.


The duration will vary, depending on your requirements. Get in touch to find out more.

Start Dates

We run these as requested – get in touch 


Building on examples from over a decade of Snook’s experience designing and implementing services with clients, course modules can include:

  • Planning and doing user research
  • Research analysis techniques 
  • Identifying User Needs and How Might We’s
  • Journey mapping
  • Service Blueprinting
  • Developing Service Propositions
  • Digital prototyping
  • Facilitating Workshops

Who is this course for?

Teams and individuals who are ready to use practical tools to drive change in their organisation using tried and tested techniques. Anyone who has a basic knowledge of service design and wants to tackle challenges with their team and grow capability at the same time.

What software or tools do you need?

The course is run remotely via Zoom. Bring pen and paper for sketching or taking notes. 

The training material will be sent to you afterwards.

Who will you learn with?

Tash Willcocks  

Tash is the Head of Learning at Snook, if you want to talk training talk to Tash. She trains Snook staff in the latest design techniques as well as learning from them in turn. Every client and project we have at Snook broadens our understanding of service design and we love to share this learning. 

Previous to working at Snook, Tash was the Director of Masters at Hyper Island, an international creative business school. She also talks at conferences and events globally like TedX MCR, Refresh Rocks Estonia, Creative Mornings Gothenburg & for HEC in San Francisco. 

Val Mitchell

As Snook’s academic training lead, Val helps Tash design and deliver learning sessions for clients and Snook staff. Val is an experienced design researcher and is on partial secondment from Loughborough University where she leads the User Experience and Service Design Masters programme. 

What do people say about our course?

“We gained a lot from the training, it’s really pushed us forward in our innovation work. Our staff feel more confident using innovation approaches and we’re getting started using these skills within our local projects, national programme and our strategic planning. Snook were really supportive partners and great coaches.”

Save the Children

Making Sense of Service Design

An introductory course aimed at anyone with an interest in service design. Learn how to apply tried and tested techniques from over a decade of Snook’s experience designing and implementing services.

Snooks Flagship course will introduce you to the fundamentals of service design and how it is evolving to drive change within government, public and social sectors.


  • New dates coming soon, if interested please contact tash.willcocks@wearesnook.com our head of learning they can add you to the waiting list

A practical introduction to content design

Learn how to improve your services by creating inclusive and accessible content that meets your users’ needs.

Content design is essential to make services accessible and easy for everyone to use. This practical course from Snook will show you how to improve your content and communication through user-​centred design principles.​

Register for A practical introduction to content design
Thursday, 16 Feb 2023 09:00 – 13.00 GMT

Planet-centred design training: Designing Sustainable Behaviour

Snook’s practical introduction to designing behaviours – learn about behaviour design, what is it, how it works, and how it can add value for reframing problems considering environments and sustainability!



Register for Designing Sustainable Behaviour

Tuesday 7th March 09:00 – 12.30 GMT
Wednesday 8th March 09.00 – 12:30 GMT

Analysing User Research Data | With Snook March

Learn how to analyse qualitative data on user research projects _and_ create high-quality insights that your team can act on.

Register for Analysing User Research Data Short Course With Snook

Tue, 14 Mar 2023, 09:00 – 12.30 GMT
Wed, 15 Mar 2023, 9.00 – 12:30 GMT

User Journey Mapping & Service Blueprinting Essentials

A hands on course for people wanting to understand the practicalities and uses of journey maps & blueprints.

Register for Journey Mapping and Service Blueprinting Essentials

Tuesday 21st Feb 9.00 – 12.30
Wednesday 22nd Feb 9.00 – 12.30

Planet-Centred Design Training

Learn how to make better design decisions that consider the impact on the environment. This course will improve your ability to ask questions and spot opportunities that benefit the planet. 

  • Next start date: We run these as requested

Service Design Training for Housing Providers

This is aimed at upskilling those involved in providing housing to the public in designing to meet real human needs.

From learning how to engage with tenants to finding practical ways to respond to new Government guidelines for safety and net-zero targets. Service design can help transform the future of housing.

  • Next start date:
  • 26th of May