Overview
When you need to understand the best approach to address a particular challenge we can help you decide on the right route to take. Choose from some of our popular courses to improve a particular skill or create something bespoke in consultation with one of our Learning Design team.
Duration
The duration will vary, depending on your requirements. Get in touch to find out more.
Start Dates
We run these as requested – get in touch
Topics
Building on examples from over a decade of Snook’s experience designing and implementing services with clients, course modules can include:
- Planning and doing user research
- Research analysis techniques
- Identifying User Needs and How Might We’s
- Journey mapping
- Service Blueprinting
- Developing Service Propositions
- Digital prototyping
- Facilitating Workshops
Who is this course for?
Teams and individuals who are ready to use practical tools to drive change in their organisation using tried and tested techniques. Anyone who has a basic knowledge of service design and wants to tackle challenges with their team and grow capability at the same time.
What software or tools do you need?
The course is run remotely via Zoom. Bring pen and paper for sketching or taking notes.
The training material will be sent to you afterwards.
Who will you learn with?
Dr Val Mitchell
As Snook’s academic training lead, Val helps design and deliver learning sessions for clients and Snook staff. Val is an experienced design researcher and is on partial secondment from Loughborough University where she leads the User Experience and Service Design Masters programme.
Olivia Holbrook
Olivia is a Senior Service Designer and training lead here at Snook. She’s passionate about human-centred design and its potential to combine innovation, creativity and culture. Olivia’s interest and passion lies in doing service design in public and third sectors and she has a range of experience in design, from discovery through to delivery as well as training.
What do people say about our course?
“We gained a lot from the training, it’s really pushed us forward in our innovation work. Our staff feel more confident using innovation approaches and we’re getting started using these skills within our local projects, national programme and our strategic planning. Snook were really supportive partners and great coaches.”
Save the Children