Learn how to apply a user-centred approach to systems thinking. Understand how to address complex problems and deliver holistic solutions.
Course runs over 2 half days
Tue 16th May 2023, 09:00 – 12:30 GMT
Wed 17th May 2023, 09:00 – 12:30 GMT
About this event
Systems thinking – a holistic problem-solving approach that focuses on understanding the connections of a complex network – is not new. But remarkably it’s rarely used alongside user centred design methods to create holistic solutions.
This course will enable you to take a user centred approach to systems thinking. It will help you adapt and enhance existing design tools to deliver impactful change. You’ll learn how to address the root cause of challenges and future-proof your designs.
Organisations often struggle to make effective change when designing in complex spaces, where every action and decision has a knock-on effect. Problems rarely happen or are solved in isolation. It can mean teams often only see part of the picture when designing solutions, which can result in projects failing or being less impactful.
On the flip side, projects that take an entirely system-based approach can be too high level and strategic, making it difficult to make practical changes at a service level. Teams can end up feeling so overwhelmed by the size of the system and the number of decisions to be made that it’s hard to know where to start.
This course combines user-centred design methods and tools with traditional systems thinking, offering an innovative approach to solving complex problems.
We’ll cover user centred systems theory, with practical examples. You’ll leave the course with the tools and methodology to understand complex systems and deliver well-designed interventions. You’ll learn to make meaningful day-to-day changes while working towards an ideal future.
What you will learn
As designers, the challenges we’re facing are getting increasingly more complex and interconnected. Drawing on Snook’s extensive experience, we’ll share:
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