A hands on course for people wanting to understand the practicalities and uses of journey maps & blueprints. Designed with Dr Val Mitchell and the Snook team, we take ten years of experience and take you through these essential Service Design Tools in a learning by doing environment.


Wednesday, 13th July 2022

Making Sense of Service Design

An introductory course aimed at anyone with an interest in service design. Learn how to apply tried and tested techniques from over a decade of Snook’s experience designing and implementing services.

Service Design Masterclasses

Masterclasses are a deep dive into service design methods – from user research and customer journey mapping to digital prototyping and beyond. You can either choose from existing courses or create something bespoke with one of our Learning Design team.

  • Next start date: We run these as requested

Planet-Centred Design Training for Digital Designers

Learn how to make better design decisions that consider the impact on the environment. This course will improve your ability to ask questions and spot opportunities that benefit the planet. 

  • Next start date: We run these as requested

Service Design Training for Housing Providers

This is aimed at upskilling those involved in providing housing to the public in designing to meet real human needs. From learning how to engage with tenants to finding practical ways to respond to new Government guidelines for safety and net-zero targets. Service design can help transform the future of housing.

  • Next start date:
  • 26th of May

Designing Inclusive Low Carbon Journeys

Taking a system-wide approach to creating a more inclusive future – while taking a planet-centred approach to design.