We helped The University of Edinburgh transform how student information is delivered.

CLIENT: University of Edinburgh
PROJECT: Review the student information experience at the University

Areas of impact

Students 50%
University Staff 30%
University Management 20%

The Brief

The Student Experience Project is an initiative in the University of Edinburgh led by Mark Wilkinson. The project aims to continuously develop and enhance student information provision by working closely with students in designing new information services and products.

The University of Edinburgh commissioned Snook to host a Design Camp specifically related to the work Mark is leading around the Student Experience Project. This type of event is a high energy, solution focused day and is all about turning ideas into concrete designs, prototypes and a final plan of action.

The Results

  • 4 information service concepts prototyped
  • 20 students and University staff working together to design new information provision frameworks
  • 8 recommendations to guide the overall delivery of content and information to students at the University
  • 1 design camp
  • 100 initial ideas generated for new information provision services

The Benefits

The output of this work is a report that outlines a series of design principles and recommendations to be carried into delivery or improvement of touch points at the University of Edinburgh. The benefits of this output are:

  • The report is being used to inspire and influence the University management to implement the ideas co-designed with students and staff.
  • The recommendations encourage a user-centric approach to considering how information can enhance the total student experience.
  • The report showcases visuals to illustrate concepts and examples of real world practices across the UK.

What They Said

mark_wilkinson1“Working with Snook has been a real pleasure – they bring enthusiasm, ideas and creativity. We are now exploring many of the ideas from the report and a number of teams, ranging from the University Web Project to Student Administration, Communication and Marketing and Student Services are considering how to take these ideas and embed them into their work.”

Mark Wilkinson, Student Experience Project Manager

Now What?

The ideas generated in the Design Camp will be used to adapt, create, and add value to those services within the University which are key to providing information to students across the student lifecycle – from recruitment to graduation, and across the many varied types of information provision which can impact on the quality of their experience.