Contributing Editor of Fumsi, Joanna Ptolomey, asked me to explain more about service design and how it can make a huge difference to delivering and developing services, especially in information and libraries. Based on Joanna’s questions I sent her four visual representations. To be honest, initially Joanna was not sure what to do with them, yet they perfectly explain the design ethos and process.

We decided that Joanna should interpret them and provide some commentary. The rest is up to you – the readers!

What do you think they say to you, what does it mean in your context and situation, and can you use these visuals to start thinking differently about your own service design and delivery?

Click here to read the full article.

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