We’re hiring at Snook – not just a few roles – lots of them. We’re looking to grow our team in a number of areas because we’ve got a big challenge on our hands.


Why is Snook here?

We’re on a mission to design a world where people and planet thrive. We think deep and look wide to transform the systems that shape our world. That means everything, everywhere – from exploring healthcare’s digital future to tearing down barriers to accessible transport. Bit by bit, we’re making our world more human – so everyone can thrive.

We believe that when our world is built around people, it makes everyone happier, healthier, and more productive.

Right now, parts of our world aren’t like that. They’re not designed for or with the people who live in them. This creates barriers that make life harder – from small, everyday experiences, to the bigger systems that shape our lives.

We’re looking for people to help us make the world more accessible, more sustainable, more effective: more human.

What are we shooting for? Our 5 mission areas

Our missions are like shared dreams we are chasing. They are still in development but we’re crafting key questions that help us aim towards realising them. They are;

1. Thriving planet

  • How do we normalise sustainability?
  • How do we design products and services that impact positively on our environment?
  • How do we design a world that works for the planet? 

2. Next-era government

  • The next era of government can be more relational and truly help people thrive.
  • How do we bake kindness and a more human approach into public services? 
  • How do we deliver the right support for people, on their terms and when they need it?
  • How do we design support around people’s lives, not expecting them to manage their relationships with services? 

3. Good business

  • What does an economy that delivers value for business, people and planet look like? 
  • How do we release potential and build resilience for all in the process?
  • What are the opportunities in an automated world?

4. Healthy lives

  • Can we design healthcare systems to be empowering, intuitive to navigate and naturally innovative? 
  • How can they realise the potential of digital and data – from prevention to personalisation?

5. Communities for all

  • With the right tools and autonomy, members of communities can release their potential & influence the places they live and work in.
  • Where can policy and technology help create deeper resilience?
  • How can we design places that help people thrive?

If all this sounds good to you, then come and join our team. We work both in the practical stabilising space (doing the hard work that needs to be done now to make things accessible in the current system) and the emergent space (thinking and articulating what a different system might look like in the future). Thanks to Cassie Robinson for her articulation of emergent models and roles.

What are we working on right now?

  • Helping the Home Office with their user-centred design work as their key partner
  • Redesigning the future of 999 calls and control rooms
  • Helping the Government with Gov Zero, ensuring people have free access to essential information on the internet
  • Tackling free schools meals and nutrition across the UK in a number of projects
  • We’re helping lots of volunteer and member organisations like the Scouts consider and design what it means to be a 21st-century organisation
  • And so much more…

Who are we looking for?

We have lots of roles going as our team grows.

We break down our roles into:

Heads of – support the studio discipline and offer to grow 

Principals – leading experts in their field with significant experience 

Senior/Leads – experienced practitioners who can take a lead on projects

Mid-weight – experienced practitioners

Associate – entry level roles 

We’re on the lookout for;

Delivery Managers

To support our design teams in delivering project outcomes and work with our amazing clients. 

View our Delivery Manager job role.

Head of User Research

To grow and manage our user research team, building and developing our user research practice

View our Head of User Research job role.

User Researchers (entry level to senior) 

Looking for great researchers of all kinds with knowledge in the user research discipline and backgrounds in social sciences or experience in the field 

View our User Researcher and Senior User Researcher job roles.

Head of Service Design

To grow and manage our team of service designers, building our practice in Service Design

Job role details coming soon!

Service Designer

We’re looking for people who are great at designing holistic services that work for a wide range of people

View our Service Designer job role.

Head of Digital Design

To grow and manage our digital design team which consists of interaction, developers, technical leads, developers, building our practice in digital design 

Job role details coming soon!

Content Designer

We need people who have experience of designing and testing language in the context of product and service design. 

View our Content Designer job role.

Interaction Designer (entry level to senior) 

People who are great at designing accessible products and services, with a flair for great online experiences and a consideration for the user experience around them.

View our Interaction Designer and Senior Interaction Designer job roles.

Digital Product Designer

Experienced designers who are great at shaping product and service direction to join our digital design team. 

Job role details coming soon!

Technical Lead (senior/principal) 

A great all rounder who understands and has experience in technical development, data and enjoys unpicking complex challenges and can make simplifying complexity.

Job role details coming soon!

Accessibility and Inclusion Design Lead and entry level/specialist 

People with a passion for products and services that are inclusive and accessible to all. We’re looking for people with specific experience in helping design and audit digital services that are WCAG 2.1 proficient but also go beyond this into considering inclusive design practices in all of our work

View our Accessibility Specialist and Accessibility & Inclusive Design Lead job roles.

How does this all fit together?

We’re happy to share our organisation chart above. We’ve recognised a need for a new phase of growth which ensures we have a wider range of skills to meet the emergent needs of our clients and ensure we have the right support in place for our team by hiring heads of our disciplines to grow, nurture and train our teams.

How can I apply?

When our adverts go out they will specify requirements and skills for each role. But, we’re looking for a range of people and are open to all kinds of experience so please do apply. 

If you’ve applied before, please do so again. 

They will all be appearing on our jobs page and linked to this post as they go live.

We recently overhauled our recruitment process to help ensure we’re building a diverse and inclusive team. Throughout the recruitment process, we’ll be providing applicants with any support they need. We actively encourage applications from a diverse range of backgrounds. 

Please send your application to jobs@wearesnook.com with the title Hire me: Role Title (and your role you’re shooting for).

All our jobs are advertised for at least 6 weeks but we are undertaking rolling recruitment so please do send in your applications. We will keep the posts open for as long as we need, to find the right people.

12 Mar 2020