Research on research
With this challenge in mind, Snook and Hactar were brought on board. Hackney wanted a way to identify patterns and gaps in their knowledge. Disconnected and siloed teams resulted in duplication of work, participant fatigue, and a lack of shared learning. To solve this they wanted to design a solution that connected the dots.
Responding to this challenge, we started by diving deeper into the problem. We sought out people who were connected to the research cycle – discovering what data was useful, where it lived, and how we could make it accessible and useful for others to design services in the future.