Feeling valued, having fun…co-designing the future journey
We channelled the enthusiasm of volunteers and staff into the design phase too. Using the Scouts’ strategy and our research findings as a starting point, we ran a series of co-design events. These included staff, volunteers of all kinds, young people and people new to the Scouts.
In one Design Lab, participants reimagined multiple touchpoints along a volunteer’s journey. They looked at how to get volunteers interested and how it feels to leave. Their ideas stretched across training, guiding new joiners and better ways to celebrate success.