
Going digital
Sponsored by the Chief Executive’s office, Snook worked with Cork County Council to build a citizen-centred council. With the council in the process of ‘going digital’, we saw an opportunity to ensure services were led by user needs and considered how we might meet the senior team’s ambition of improving outcomes county-wide.
In response to this, Snook developed a strategy for service improvement at the council, highlighting projects to develop and identifying the cultural change needed to support and embed service design as an improvement process.