Bringing form to the future

We are an award-winning design agency based in Glasgow and London, helping organisations produce great services by putting people first

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Research

 

We study people and systems. Researching how people think and behave to form the basis of what to deliver in the future.

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Design

 

Using our strong mixed skill set of researchers, designers and strategists, our team uses a balance of insight and design expertise to create ideas and make them a reality.

strategy



Strategy

 

We are a strong team of researchers, designers and strategists. Using a balance of insight and design expertise to create ideas and make them a reality.

delivery



Delivery

 

We provide implementation support to take forward new opportunities and embed an ongoing service development cycle inside organisations.

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Coaching

 

We help organisations with training and development of in-house design capabilities to strengthen their ability to innovate and provide value to customers.

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Events

 

We use our extensive experience to run impactful events aligned with organisation’s strategies to co-design new or improved services and products with customers.

Work

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Department for Health and Department for Work and Pensions

 

We researched and designed digital tools for the Government to support people’s mental wellbeing throughout the key stages of the employment cycle in the UK.

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Glasgow City Council | Open Glasgow

 

Working with Glasgow’s £24 million funded Future City Demonstrator Programme we designed citizen engagement and feedback services for the future of Glasgow City Council.

Live Park workshop

Loch Lomond and Trossachs National Park | Our LIVE Park

 

We transformed the way a National Park communicate planning to their communities and engage them in the statutory planning process.

user testing

Glasgow City Council | Online service design

 

We researched, designed and tested the Council’s new website and capacity to launch a user centred website that put citizens at the heart of the process.

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Carr Gomm | Embedding design capacity

 

We developed a model to embed design and innovation capabilities inside a national care agency to improve their service delivery and customer experience.

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CycleHack | Annual Global Hack

 

We launched our own global movement to make cycling easier for everyone around the world, growing from 3 to over 50 cities in less than three years.