We’re on a mission to make services better everywhere

We are an award-winning design agency based in Glasgow and London, helping organisations produce great services by putting people first

Our work

Exploring the needs of customers using digital public services

Making digital transformation work for citizens and local government with Renfrewshire Council.
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techVSabuse: “What every victim of abuse wants is a safe place to go to. That includes online too.”

Four organisations working together to find out what role digital technologies can play in supporting people affected by domestic abuse.
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“Housing is a place for you to call home”

Through a fast-paced 8-week research sprint, we set off to explore what current and future customers need from social housing, now and in the future.

What do you need?

So, how can we help?

We put people at the centre of everything we do through research, strategy, design and delivery. We offer a range of services to tackle problems, build on opportunities and design the right solution with you.

See our services

Research

Design

Strategy

Delivery

Coaching

Events


Our clients

Working across the public, private and third sector for 7 years


Featured news

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Snook 2017 : A year in review

Have a peek at what Snook has been up to in 2017

In-house Service Designers and User Researchers *NOW CLOSED*

We are looking for four people to support us with our embedding design work with a major, national retailer in London.

Service Designers: we need you! *NOW CLOSED*

We’re on the hunt for some service design talent to come and join us in 2018.

Interested? Let’s talk

Get in touch