We’re on a mission to make services better everywhere

We are an award-winning design agency based in Glasgow and London, helping organisations produce great services by putting people first

Our work

Aye Mind: Designing a mental health service for young people

Exploring and developing a digital platform with and for young people to promote their mental health and wellbeing.

Department for Education: Co-designing Care services of the future

Exploring how technology can help support young people in care to stay safe and communicate more effectively with practitioners.

HullCoin: Unlocking the hidden value in Hull’s economy

Designing HullCoin’s end-to-end digital service experience to create positive social change.

What do you need?

So, how can we help?

We put people at the centre of everything we do through research, strategy, design and delivery. We offer a range of services to tackle problems, build on opportunities and design the right solution with you.

See our services







Our clients

Working across the public, private and third sector for 7 years

Featured news

Welcome to our new (online) home!

We like accessible, functional, responsive things that are mindful of people’s needs. We wanted our website to be the same.

6 Snook Highlights from Charlotte

Moving on to do a master in Service Design at the Royal College of Art in London, after 2 wonderful years and 3 great months at Snook.

11 of our Best Tips for Lab Participants

Find out our Top Tips for getting the most out of a lab event, helping people to collaborate and produce innovative results.

Interested? Let’s talk

Get in touch