We’re on a mission to make services better everywhere

We are an award-winning design agency based in Glasgow and London, helping organisations produce great services by putting people first

Our work

How might we better use data in the context of service design?

Sharing the learnings from using data and service design to redesign the Freedom of Information service for North Lanarkshire Council

Pisces: Built by fishermen, for fishermen

Snook supported SafetyNet Technologies (SNTech) to help design a service for Pisces, a piece of sustainable fishing technology.

Exploring the needs of customers using digital public services

Making digital transformation work for citizens and local government with Renfrewshire Council.

What do you need?

So, how can we help?

We put people at the centre of everything we do through research, strategy, design and delivery. We offer a range of services to tackle problems, build on opportunities and design the right solution with you.

See our services







Our clients

Working across the public, private and third sector for 7 years

Featured news

Building Design on the Inside

How we built our DOTI website completely in-house.

Therapy restores hope and dignity for refugee women and girls

How cognitive behavioural therapy can help women and girls with the mental challenges that come with being a Sudanese refugee in Uganda.

Everyone Has A Story

Exploring how to bridge the gaps in social services for young people with parents or carers tackling substance abuse - one story at a time.

Interested? Let’s talk

Get in touch