We’re on a mission to make services better everywhere

We are an award-winning design agency based in Glasgow and London, helping organisations produce great services by putting people first

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Our work

How might we better use data in the context of service design?

Sharing the learnings from using data and service design to redesign the Freedom of Information service for North Lanarkshire Council

Exploring the needs of customers using digital public services

Making digital transformation work for citizens and local government with Renfrewshire Council.
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techVSabuse: “What every victim of abuse wants is a safe place to go to. That includes online too.”

Four organisations working together to find out what role digital technologies can play in supporting people affected by domestic abuse.
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What do you need?

So, how can we help?

We put people at the centre of everything we do through research, strategy, design and delivery. We offer a range of services to tackle problems, build on opportunities and design the right solution with you.

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Research

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Strategy

Delivery

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Our clients

Working across the public, private and third sector for 7 years

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Featured news

Therapy restores hope and dignity for refugee women and girls

How cognitive behavioural therapy can help women and girls with the mental challenges that come with being a Sudanese refugee in Uganda.

Designing mental health services with Public Policy Lab

Snook is hooking up with Public Policy Lab to map design patterns for designing mental health services. Here’s why and how you can help.

Everyone Has A Story

Exploring how to bridge the gaps in social services for young people with parents or carers tackling substance abuse - one story at a time.
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Interested? Let’s talk

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