Snook

Your world,
more human.

What does that mean?

Spotlight

The possibilities of ChatGPT: Insights from humans and AI

A view from the back of a classroom with a face on view of a teacher. The children are sitting at desks with their backs to the camera with their hands raised.

Helping early career teachers to receive retention payments

A pile of post its with writing on them relating to user research analysis. The most visible at the top of the pile states 'Drowning in data?'

Defining the difference between analysis and synthesis in user research

A shadowed silhouette of a head with a visible brain. The words 'Behaviour Change' are overlaid over the top.

Applying behavioural design to help people make more sustainable choices

Thinking

A user sitting on a couch on their laptop, browsing the Samaritans Self-Help app webpage - https://selfhelp.samaritans.org/

Digital tools for complex needs: a retrospective

A graphic illustration of two figures facing each other engaged in a discussion.

Differences designing in the public and private sectors

Thinking

Poster of the Government Service Standard 14 points. The poster is divided into three sections. Meeting user needs: 1. Understand users and their needs, 2. Solve a whole problem for users, 3. Provide joined up experience across all channels, 4. Make the service simple to use, 5. Make sure everyone can use the service. Providing a good service: 6. Have a multidisciplinary team, 7. Use agile ways of working, 8. Iterate and improve frequently, 9. Create a secure service which protects users’ privacy, 10. Define what success looks like and publish performance data. Using the right technology: 11. Choose the right tools and technology, 12. Make new source code open, 13. Use and contribute to common standards, components and patterns, 14. Operate a reliable service.

The good and the bad of government service assessments

Thinking

Snook works with everyone from
governments to charities and businesses,
to design, build and deliver
services that help people thrive.

Feed

The possibilities of ChatGPT: Insights from humans and AI

Events, Thinking

A view from the back of a classroom with a face on view of a teacher. The children are sitting at desks with their backs to the camera with their hands raised.

Helping early career teachers to receive retention payments

A pile of post its with writing on them relating to user research analysis. The most visible at the top of the pile states 'Drowning in data?'

Defining the difference between analysis and synthesis in user research

Snook Training, Thinking

A shadowed silhouette of a head with a visible brain. The words 'Behaviour Change' are overlaid over the top.

Applying behavioural design to help people make more sustainable choices

Thinking

A New Era for New Business

Inside Snook, News

A graphic illustration of two figures facing each other engaged in a discussion.

Differences designing in the public and private sectors

Thinking

Poster of the Government Service Standard 14 points. The poster is divided into three sections. Meeting user needs: 1. Understand users and their needs, 2. Solve a whole problem for users, 3. Provide joined up experience across all channels, 4. Make the service simple to use, 5. Make sure everyone can use the service. Providing a good service: 6. Have a multidisciplinary team, 7. Use agile ways of working, 8. Iterate and improve frequently, 9. Create a secure service which protects users’ privacy, 10. Define what success looks like and publish performance data. Using the right technology: 11. Choose the right tools and technology, 12. Make new source code open, 13. Use and contribute to common standards, components and patterns, 14. Operate a reliable service.

The good and the bad of government service assessments

Thinking

A young woman stood between two front doors, looking unsure.

Reducing energy bills and improving energy efficiency for rental tenants – a product design intervention

Projects, Thinking

A practitioner-led new business approach

Inside Snook, Jobs, News

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