Climate change is the design challenge of our time.

This course equips you with the skills to design sustainably and address the climate crisis in all your work. 

It’s more than just making sure organisations recycle and cut down on air travel. It involves minimising the carbon footprint of digital, analysing supply chains and designing circularity where possible. 

The aim is to help teams understand the impact of design decisions, have the confidence to ask questions and spot opportunities that benefit people and planet. 

The course has been built on extensive research with experts and leading practitioners in sustainable technology, local government and third sector service delivery.

Start dates

Contact us if you are interested in running this course or Planet Centred Design Training at your organisation 


Option to complete in one whole day or two half days. 

Also available to pair with the Making sense of service design course. Get in touch with training@wearesnook.com to discuss packages.


Changing practices is hard, so our modules lay the foundation to build a community of practice. They’re designed to equip your team with the tools and questions to design with the planet in mind across the research, design and delivery lifecycle of products and services.

The modules are: 

  • Introduction to planet-centred design
  • Principles for designing sustainable services
  • Building a community of practice in your organisation
  • Practical tips for sustainable digital design
  • Making better choices – environmental design nudges
  • Running a design project with the planet in mind
  • Developing the confidence to talk about the climate at work

Who is this course for?

Anyone interested in how their work may impact the environment and keen to learn practical ways to minimise or mitigate it.

What software or tools do you need?

The course is run remotely via Zoom. Bring pen and paper for sketching or taking notes. 

The training material will be sent to you afterwards. 

Who will you learn with?

A member of the Snook Thriving Planet working group will be joined by Tash Willcocks and Val Mitchell.

Tash Willcocks  

Tash is the Head of Learning at Snook, if you want to talk training talk to Tash. She trains Snook staff in the latest design techniques as well as learning from them in turn. Every client and project we have at Snook broadens our understanding of service design and we love to share this learning. 

Previous to working at Snook, Tash was the Director of Masters at Hyper Island, an international creative business school. She also talks at conferences and events globally like TedX MCR, Refresh Rocks Estonia, Creative Mornings Gothenburg & for HEC in San Francisco. 

Val Mitchell

As Snook’s academic training lead, Val helps Tash design and deliver learning sessions for clients and Snook staff. Val is an experienced design researcher and is on partial secondment from Loughborough University where she leads the User Experience and Service Design Masters programme. 

What do people say about this course?

“Snook’s team expertly tailored their planet-centred design training to Defra’s needs. The training was full of practical ideas and methods designers could add into their practice quickly and easily, and within days of completing the training there was a clear impact on day-to-day design work. This included the creation of planet-centred user journey maps, measuring the carbon footprint of interactive maps, and asking “what would Greta do?” as a prompt in ideation sessions.”

Tom Frankland DEFRA 

Making Sense of Service Design

An introductory course aimed at anyone with an interest in service design. Learn how to apply tried and tested techniques from over a decade of Snook’s experience designing and implementing services.

User Journey Mapping & Service Blueprinting Essentials

A hands on course for people wanting to understand the practicalities and uses of journey maps & blueprints.

Service Design Training for Housing Providers

This is aimed at upskilling those involved in providing housing to the public in designing to meet real human needs. From learning how to engage with tenants to finding practical ways to respond to new Government guidelines for safety and net-zero targets. Service design can help transform the future of housing.

  • Next start date:
  • 26th of May

Service Design Masterclasses

Masterclasses are a deep dive into service design methods – from user research and customer journey mapping to digital prototyping and beyond. You can either choose from existing courses or create something bespoke with one of our Learning Design team.

  • Next start date: We run these as requested